The wellbeing of our students is one of the Doctoral School’s key priorities and we want to do all we can to ensure that our students' time with us is as positive as possible. We would like to make all of our students aware that there are numerous services and resources available to them both at Royal Holloway and elsewhere.
Royal Holloway's Wellbeing and Advisory services are not only available for undergraduate or postgraduate taught students. You are a student at Royal Holloway, so these services are also open to you. You are able to self-refer to any of the wellbeing services listed below. However if you are unsure as to which service would be most suitable and wish to discuss your options, we suggest that you contact Wellbeing who can advise you further.
If you are concerned that your wellbeing is affecting your academic life, and you would like to discuss options available (e.g. change of mode of study, interruption, extension), please contact us.
If you need to speak to someone outside working hours, we have listed your options below.
You have several options open to get support during working hours:
If you are struggling and you’d like to discuss what support the Doctoral School can offer, please email us explaining your concerns and outlining your availability and a member of the team will contact you to arrange a call back during working hours (if appropriate) or to provide support via email.
Wellbeing offers non-clinical advice and guidance to students. They co-ordinate the right support or signpost / refer you to others within the department for longer term or more specialised support. You can also contact them if you are concerned about another student so the right person can reach out to offer support and guidance to them. To seek support, please contact the advisers by email.
Financial Wellbeing offers advice and guidance on a variety of financial matters to students. For more information, you can email them.
The team offers advice on visa and immigration information. For more information, please contact them.
Royal Holloway's on-site GP surgery for students, operated and managed as a branch GP surgery of the NHS Clarence Medical Centre in Windsor. Appointments with the GP surgery can sometimes be arranged at short notice in an emergency via the reception team. To contact them, please email or call +44 (0) 1784 443131.
The DDS offers clinical support for students. Please contact the DDS for further guidance on the support they can provide.
The Primary Care Mental Health Practitioners offer specialised mental health support for students. Please contact the team for further guidance on the support they can provide.
Student Counselling offers counselling or therapeutic interventions to students. The Counselling service usually reserves a session every working day in term time for students in immediate distress. Counselling is highly confidential, but the service reserves the right to mobilise other support if someone’s life or health is in immediate danger. If you would like counselling, please contact Student Counselling to register and book an appointment with a counsellor.
The chaplains work with students and staff of any faith or none. Please contact Revd Dr Orion, Fr John, Mr Shaikh or Ms Jackie Barber for more information on the support the Multifaith Chaplaincy can offer.
If you are contemplating suicide, or a friend is contemplating suicide, please seek urgent emergency assistance immediately.
Outside working hours, you have a range of options to seek help if you are in crisis:
Available 24 hours a day, 7 days a week and can arrange help for a wide range of issues.
If you are on campus and you need help with an emergency, please call Security on 01784 443888 – they will help to direct the emergency services when they arrive.
General health advice and support over the telephone. They will triage the issue and mobilise an emergency response if needed.
24-hour emergency departments service and a specialist Psychiatric Liaison Officer available at all times.
The helpline is available 24 hours a day, every day of the year for mental health support with a trained member of staff who will crisis assess the situation.
Emotional support over the telephone at all times.
The Prop, 30 Goldsworth Road, Woking, Surrey, GU21 6JT
Open from 6pm - 11pm each day.
Between 6pm - 8pm each day they also provide the opportunity for you to speak to someone who knows what you're going through with a two hour drop in for peer or wellbeing support.
If you are at risk of suicide or are worried about a young person at risk of suicide. It is open 9am - 10pm (Mon - Fri); 2pm - 10pm (weekends and bank holidays).
Confidential and anonymous listening and practical information run by students for students. On their website you can find other contact methods including SMS, email and Skype.
Using your postcode in the search box you can identify all the local mental health services near to wherever you are in the UK.
CWMT encourages open discussion of mental health and wellbeing. They are not a helpline, but have many resources you will find useful.