Organisations (such as pre-employment screening, recruitment or other external agencies) looking to verify the qualification information or attendance details of a current or former Royal Holloway student can request a qualification check from the Student Services Centre team.
The turnaround time for this request is two to five working days.
How to submit a request
To request a qualification check for a student, please contact the Student Services Centre directly via the following methods:
Royal Holloway, University of London
Please include the following details as part of the request:
Candidate's name (including maiden name if applicable)
Date of birth
Programme of study
Qualification awarded (where applicable)
Date of award (where applicable)
A copy of the candidate’s signed authorisation for the release of information
Your contact details in case of query.
Data Protection law prevents us from releasing any information about our students unless we receive written consent from them allowing us to do so.
If you are unable to provide a signed authorisation form, please ask the candidate to email the Student Services Centre to give their authorisation in writing.
The Student Services Centre cannot comment on a candidate's character or suitability for the post; we only hold academic records and do not have personal knowledge of each student.
For a character reference, we suggest that you ask the candidate to name a specific referee from their academic department.
If the candidate was a Royal Holloway distance-learning student, the Student Services Centre will not be able to provide a reference. In this instance, please contact the University of London.
If your query has not been answered on this page, please contact the Student Services Centre.