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Coronavirus updates


 

Please note the information on this page is correct up to the end of July 2020. For all updates for staff please visit the Working Well hub on the staff intranet. Updates for students on the academic year 2020/21 can be found on the 2020/21 information hub on the student intranet. 

Update as of 9 July - Third party collections

If you still need to collect your possessions you can still book a time slot between Friday 10 July and Friday 31 July. If you are unable to make your time slot please re-book an alternative one. Information for students who are currently overseas or are shielding, but still need to collect possessions, can be found below.
 
We will have control measures in place to ensure that your visit to campus is as safe as possible. Please ensure that you arrive with enough time to allow you to pack and remove your possessions, sticking within your allocated time slot. We have included a set of guidelines below to ensure that your collection will be as safe and as smooth as possible.

Guidance and important advice regarding your collection

  • Please remember to bring your College Card to gain access to your Hall, flat and room
  • Please bring bags or containers to pack your belongings to carry them safely
  • On arrival, please proceed to your Hall and park in a convenient and safe place. Please note, parking enforcement has been lifted during the collection period so you will not need to register your car registration beforehand
  • Please ensure that you follow the current government guidelines and local signage to maintain appropriate social distancing when using the lifts, stairs and entering into your flat
  • Please be aware that a number of students are still living in their Halls so social distancing and hand cleanliness will need to be carried out
  • As per the government guidelines, you will not be able to socialise with your flatmates or use the facilities in the communal areas to make tea etc.
  • To minimise the impact on the students still living in their Halls, we would request that you remove your possessions as quickly as possible within your allocated time slot
  • Our Residential team will be coordinating the sanitisation of touch points at key times throughout the day and will be on hand to help with any access issues. Please ensure that you follow all distancing guidelines when you come into contact with members of the team
  • Please remove all items from your room and your communal kitchen/pantry and leave the room totally free of all rubbish and personal possessions when you leave 
  • If you have received a notification that you have a parcel to collect, please go to the George Eliot Post Room. Due to social distancing measures there may be a queue, so please wait patiently and adhere to displayed signage
  • We would also advise that you maintain your own personal safety arrangements whilst on site by using appropriate protective gloves, sanitizer etc.

Please book your time slot using our online booking system. If you are unable to make your time slot please re-book an alternative one. The options for booking and collecting your possessions will be available until Friday 31 July 2020.

What to do if you are overseas or currently shielding

Further to our email on the 16 June - if you still require someone else to collect your possessions on your behalf through a third party we have extended the deadline for arranging a collection to the 31 July. 

In order to do this, you will need to arrange for a nominated person or book a third party company to carry out the packing and collection of your possessions and if necessary, the onward shipping. Once you have done this you will need to confirm to us the name of the individual or company who will act on your behalf along with the date of collection.
 
Please complete our form to enable us to provide access to your room and release your possessions.
 
Third party collections must be booked by 24 July and all collections must be carried out by 31 July at the latest. Collections can take place between 9am and 5pm daily Monday to Sunday.
 
If possessions are not collected by the 31 July we will need to arrange for a third party provider to pack and store your items and we will pass on all the associated costs for this requirement on to you. 

Please complete this form to enable collection by third party individuals or company.

Guidance and important advice for nominated collectors

  • Collections need be registered in advance (we cannot give access or release items if this form is not completed in full) 
  • Proof of identification will need to be shown by the nominated person company on the day of collection
  • Contact points for collecting access card –
     - Main campus rooms go to Hub Reception. 
     - Rooms north of the A30 (George Eliot, Highfield and Penrose) go to George Eliot Reception.
     - Kingswood Rooms go to Kingswood Reception
  • Parcels: if you have a parcel you must instruct your nominated collector to go to George Eliot Post Room to collect the item and remove it from site
  • Persons attending on site must be kept to minimum
  • Please comply with social distancing measures and keep apart from anyone who has not travelled with you
  • Please follow on site safety instructions issued by our teams on site
  • On arrival park in a designated parking space in a car park – enforcement has been suspended during the collection period
  • Report to the relevant Hall Reception point to collect an access key
  • Private individuals must bring photo ID and a copy of the instruction from our student
  • Companies must bring their business ID and a copy of the instruction/booking from our student
  • Bring sufficient containers/bags to pack the belongings
  • No trollies are available on site – if you require one bring this with you
  • Remember to remove the student’s items from the kitchen and to collect any post/parcels
  • All waste must be removed from the rooms and placed in the external waste bins according to our waste streams
  • Before you leave site return the access key or card to the Reception area for the Hall
  • Commercial companies undertaking multiple collections must contact us for advice on amalgamating collections and to enable access cards to be prepared in advance. Contact: customerservices@royalholloway.ac.uk

 
Please contact us at customerservices@royalholloway.ac.uk if need help with identifying a packing company. 

Update as of 26 May - Collecting belongings from Halls

You can read the update on collecting your belongings from halls here.

Update as of 23 April - Coronavirus newsletter sent to students and staff

You can read the last coronavirus newsletter here.

Update as of 22 April - Terminating your accommodation contract

We’re writing to you today to remind you that if you would like to terminate your Halls contract and you haven’t already, the deadline to terminate your accommodation contract for term three, and for those of you on 50-week contracts (e.g. postgraduates), term four, is Monday 27 April. If you have already contacted us to terminate your contract, you do not need to email us again.
 
Below is information on making your decision, a reminder of how you can terminate your accommodation contract along with information about accommodation fees and belongings left in rooms. 
 
Last week, the UK government extended the lockdown to at least Thursday 7 May so this means, wherever you are, on campus or at home, you must stay there.
 
We do not have any information about when the lockdown will end or what restrictions will remain in place once lifted. However, we do want to reassure you that in terms of the new academic year 2020/21, we are making plans for it to start on campus on the published date.
 
We would also like to take this opportunity to ask those of you who remain on campus in Halls to complete this short form, so that we can offer you the best support.
 
Best wishes,
 
Residential Services

Your decision to terminate your contract

Although we have put in place online assessments and there are no plans for any face-to-face activities on campus, we do understand that, if you have left campus, you might hope to return and stay on campus for the summer term. However, any return to campus will only be possible if government guidance allows it. In the event that the government lifts lockdown measures, it is likely that some restrictions and social distancing rules will remain in place. This means that life on campus will be different, and some services may be limited. If there are any changes to government guidance which means it may be possible for you to consider a return to campus, we will update you. As stated previously however, for now, you must stay where you are.
 
If returning to campus does become a possibility and you later decide that you would benefit from staying in student accommodation to complete your assessments, you will not be able to return to stay in your original room if you have terminated your contract. You can contact customerservices@royalholloway.ac.uk and they may be able to organise alternative accommodation for the nights required.

Early termination of accommodation contracts

On Tuesday 24 March we wrote to you about your option to terminate your accommodation contract early if you do not plan to come back to campus. If you would like to terminate your accommodation contract for term three, and for those of you on 50-week contracts (e.g. postgraduates), term four also, please email customerservices@royalholloway.ac.uk including your name, hall and room number, stating you would like to terminate your contract. Please note that if you have already completed this action to terminate your contract, you do not need to email again. You are able to terminate your contract even if you still have possessions in your room. Please see the section below for more information.
 
The deadline to terminate your contract for term three is midnight Monday 27 April. Following this date you are still able to terminate your accommodation contract, however you must give us one month’s notice.

Accommodation fees

If you terminate your accommodation contract for term three, and for those of you on 50-week contracts (e.g. postgraduates), term four also, by Monday 27 April the corresponding accommodation invoices will be cancelled and you will receive a refund to the original payee for any overpaid accommodation fees. If you terminate your contract after this date, giving the minimum one month notice, you must continue to pay termly accommodation fees by the payment due dates. On termination of your contract, you will receive a refund for any overpaid accommodation fees.
 
If you are due a refund, we will begin processing this after 27 April (see below information for instances where this could be delayed further). You will receive a refund to the original payee. It would usually take two weeks to process the refund however due to the current situation regarding coronavirus, this process may take longer so please allow up to four weeks, following the deadline of 27 April, for the refund to be processed. The process may also take longer if the original payment method was an international bank transfer.
 
If you are not terminating your accommodation contract with us, the accommodation fees for term three are due by Friday 1 May. If you would like to discuss options to pay in instalments, you can contact the Student Fees team at Student-Fees@royalholloway.ac.uk.

Belongings in rooms 

If you have terminated your accommodation contract with us, the contract for your room will end on Sunday 26 April. Travelling back to campus to collect belongings is not permitted under the current government restrictions (please see our update from Friday 27 March). Please be assured that this does not affect you being able to terminate your contract for term three and for those of you on 50-week contracts (e.g. postgraduates), term four.
 
We know that many of you will have questions, and there is still a lot of uncertainty, so we have outlined what we know at this point below:
 
The current situation:

  • The current lock down period is in place until at least Thursday 7 May and you currently cannot travel to campus to collect your belongings
  • Even if the current measures are lifted after the government’s review on Thursday 7 May, it is highly likely that some restrictions and social distancing rules will remain. It may be that access to our accommodation has to be staggered to enable social distancing.

 Accessing accommodation to collect belongings:

  • Once your contract is cancelled, you will not be able to access your accommodation without further instructions from the Residences team.
  • Once we can be sure that collecting belongings is allowed under official guidance we will issue further instructions on how to collect your belongings and if needed, extend the final collection deadline.
  • At this time, we have set a final collection deadline of 1 June for you to arrange collection of your belongings on campus. This deadline is subject to change based on government guidelines.

 Packing and storing belongings  

  • Please note that once the government restrictions change and travelling to campus is allowed, we will be in touch to clarify the deadline to collect your belongings. If you are able to collect your belongings before the deadline, but choose not to, there will be a charge for packing to cover our costs.  
  • We are aware that depending on individual circumstances collecting your belongings may not be possible, for example if you or a member of your household is shielding, and we will take this into consideration when we are applying charges.
  • If you are an international student unable to travel back to the UK, you will need to arrange for a courier service to collect your belongings. We will support the collection of your items from your room, but we must have at least seven days’ notice of collection.

To help us prepare for the possibility of packing up your belongings and make this process as quick and efficient as possible, please fill out this consent form, which will enable us to pack and store your non-perishable belongings. Please note that if you have already completed this form, you do not need to submit it again.

Returning to your Halls

The advice from the government is that students remaining at university in England should stay where they are and not attempt to travel. If you have returned to your home address this means you should stay where you are and not attempt to travel back to campus. If you are still living in Halls, you should remain there while current restrictions are in place. Please see our update to all students from Friday 27 March.

Contacting Customer Services

The Customer Services team are dealing with a high volume of accommodation queries and are working hard to respond to everyone as quickly as possible. We appreciate that this is a worrying and confusing time and that you all have questions. If you have already contacted the Customer Services team and received a customer services reference number, please be assured that your email has been logged and the team will respond to you as quickly as they can. If you have emailed us and need to again, please respond to the automated receipt email you received from Customer Services. It is important to remember that we can only communicate with the student who holds the accommodation contract with us. Please also ensure that you email Customer Services using your student email address.  

Supporting you

We are living through events that are unprecedented in our lifetime and the situation is constantly changing. Please continue to monitor the student intranet for updates and FAQs. If you are worried about coronavirus and your wellbeing, a list of the services that our Student Advisory and Wellbeing team are now delivering online and digitally, can be found on the student intranet. If you are anxious or concerned and would like to talk to someone, please email supportingyou@royalholloway.ac.uk
 
If you have any questions or issues relating to College accommodation, please email customerservices@royalholloway.ac.uk.

Update as of 16 April 

You can read the latest coronavirus newsletter here.

Update as of 8 April - coronavirus newsletter sent to students and staff

You can read the latest coronavirus newsletter here.

Update as of 8 April - postgraduate taught assessment plans for 2020

Postgraduate taught assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic

In last week’s message, we explained that we will be replacing face-to-face, invigilated examinations with alternative assessments as the best way to support you so that you can graduate this year, or if you are a part-time student progress to your final year. In some cases this will mean adjusting our normal progression requirements, so please check with your school for this.
 
The approach to assessment that we are explaining to you today acknowledges the disruption that has occurred and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to complete your degree and graduate.
 
There will be three types of alternative assessments: written pieces for text-based subjects, problem-solving exercises for numerical subjects and quizzes. You will not be asked to attempt any alternative assessment in a format you have not encountered on the course already. To help you there will be opportunities to practice matters such as uploading the assessment next term. Alternative assessments will usually be completed within a 23 hour timeframe, apart from some numerical tasks which will have alternative guidelines. We have done this so that people can complete the tasks no matter what time zone they are in and if they have access to slower broadband, etc.
 
Our PGT programme portfolio is very broad and assessment deadlines are very varied. Each school will provide details of the submission dates of current assessments so please consult those pages. Final dissertation/project deadlines are not being changed from those already announced to you because we are aware that many of you need your qualifications to take up employment or further study and we do not want to jeopardise that. However, some of you will need to reshape your proposed projects and we advise that you discuss this with your supervisor as soon as possible so that they can support you through this.

Information on assessments for schools

The links to your school pages for assessment details can be found here.

No detriment stance - Safety Net and Best Credits policy

Our commitment to you is that you will not be academically disadvantaged as a direct result of the pandemic. We will do this in two ways; a ‘Safety Net’ (sometimes called a 'no detriment' policy) and a Best Credits policy.

Both the Safety Net and Best Credits policy seek to ensure that, as far as possible, we minimise the impact on you of the disruption you have experienced. The Safety Net means that where possible we will use your academic performance to date to create a baseline for your degree calculation. It guarantees that your final degree classification will not drop below that baseline. As with our undergraduate students we will be basing the safety net on cases where you have completed at least a third of your current modules (60 credits). This will include any work submitted before Monday 2 March. For part-time students who are in their first year, the Safety Net policy will mean that you will not receive an overall average for Year 1 that is lower than your Year 2 marks, for second year students your first year work and other previous work will count as your Safety Net against this year’s marks.

Where you have missing component marks for modules that you cannot finish, due to their teaching method, then we will scale the components that you have scores for in order to reach your module score. Where entire modules, such as field work, have not been able to be completed then we will discount that module from your overall average.

The Best Credits policy means that we will calculate a mark that will be based on the best results you have received from at least 150 credits out of the 180 credits that you are taking. This means that you will be able to discount modules up to a credit value of 30; our programmes have different credit weightings so for some students this will mean discounting a module worth 20 credits, and for others a module worth 30 credits. You will not be able to split module scores to make up exactly 30 credits. The Best Credits policy means that your lowest marks will not be used to calculate your final year mark. However, we will still expect you to pass each module (pass mark 50%) and units that are mandatory for the programme or for professional body accreditation you will not be able to make available for discount.

To determine your degree result, we will compare your Safety Net mark (if applicable) with the figure we calculate under the Best Credits policy. If your classification outcome calculated under the Best Credits policy is higher than your Safety Net baseline, then you will be awarded the higher classification. If your classification outcome calculated under the Best Credits policy  is lower than your Safety Net baseline, you will be awarded the classification based on that baseline i.e. your degree classification can only go up from the Safety Net baseline, not down.

If you do not pass the alternative assessment held in May/June then you will be given an uncapped attempt at a resit to compensate for the change of assessment format. For those students sitting assessments with a capped restriction that would be maintained in the event of any further resit.

Examinations and assessments 2020 information hub

The changes to examined assessments on your course, further information including additional support will be hosted on the Examinations and Assessments 2020 information hub.
 
The hub will continue to be updated to include helpful information about how to understand your assessment and how to undertake assessment online.

Arrangements for students with exam access arrangements

Some students registered with the Disability & Dyslexia Service (D&DS) will have been eligible for exam access arrangements for assessments conducted under ‘normal’ exam conditions. 
The window of time to submit online assessments has been constructed to allow sufficient time for all students to complete their assessments. It includes any additional time previously awarded as a reasonable adjustment for D&DS students. 
 
Disability specific guidance for the new assessment methods is being prepared by D&DS and will be distributed to registered students when individual timetables are published. 
D&DS registered students who have questions about their ability to work to the new assessment formats or about arrangements other than extra time should contact disability-dyslexia@royalholloway.ac.uk

Extenuating circumstances

We have outlined the measures we are taking to mitigate against the effects of coronavirus (Covid-19) on examinations and general disruption. If you are particularly affected due to illness or support for those who are vulnerable, you can still submit extenuating circumstances.

Interruption/deferrals

If you would prefer not to be assessed through an alternative form to face-to-face exams you can defer this assessment to next year. You would still be liable for full fees this year but would not be charged for next year. For further details contact your School Director of PGT Education.

Exit award

If you no longer feel that you want to study for your dissertation or project and wish to be awarded a qualification for your taught components of the course you are able to take a postgraduate diploma for completing all coursework (120 credits). Your classification will be calculated using the Safety Net and Best Credit policies outlined above. With regard to Best Credit you will be able to discount up to 30 credits. You are able to return to study to complete a Masters degree at a point within three years, please contact your School Director of PGT Education to discuss the feasibility of this.

Where to ask for more help

If you have a question about an individual module, please contact your module tutor or lead. If you have a broader question, please check the link to our school pages or the information hub. If you have general questions on a topic that’s not answered on the hub, please email studentservices@royalholloway.ac.uk and we will provide additional information via the hub if required. Please note that the College is closed from Thursday 9 April until Wednesday 15 April and we wish you a restful Easter break - and please do stick to the rules for social distancing over the holiday period.

We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually to complete your studies.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards)

Update as of 8 April - coronavirus: update on exams and assessments

Please note; the below communication does not apply to undergraduate first year and foundation year students. First year and foundation year students will be sent communications next week, as per last week's email.

On Friday we sent you a message on the form of this year’s assessments and the details of the systems we have put in place to ensure that you are not academically disadvantaged as a result of the current unprecedented circumstances. Today we are pleased to be able to share with you further details and your alternative assessment timetable.

Timetable

For all assessments between Monday 4 May and Friday 12 June

Click here to discover:

  • Your timetable
  • Assessment timings
  • Word lengths and other details

Alternative assessments

Click here to discover your school’s advice and support for you; including how to prepare for and access alternative assessments and the support available for students who are DDS registered or who are without IT equipment or internet access. More details of revision sessions and technical practice will be added after Easter. 

Submission details and policies

Find out more about submitting your assessments, what to do if there’s a problem and our policies on extensions and late submissions here.

No detriment stance

In last week’s messages we gave details of the approaches we will take to ensure that no student is academically disadvantaged as a result of the pandemic. You can find out more about what that means for you here

 

More information will be posted on the Assessments and results hub and we would encourage you to read the information carefully. Please note that the College is closed from Thursday 9 April until Wednesday 15 April and we wish you a restful Easter break - and please do stick to the rules for social distancing over the holiday period. When we are back, we will be here to support you in taking your alternative assessments and completing this academic year successfully.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards)

Update as of 3 April - coronavirus: update on non-finalists third and fourth year assessments

Assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic

As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the degree you’re working hard for reflects your achievements and that you are prepared to progress to the next stage in your life once the restrictions are lifted.
 
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can progress to your final year. Last week, we explained that we will not be holding face-to-face, invigilated examinations in this academic year for any of our students. Instead, these will be replaced by alternative assessments.
 
We are currently finalising the arrangements for your assessments and we will write to you with those details on or before Wednesday 8 April.
 
As I’m sure you can imagine, re-organising all exams across the College is a hugely complex undertaking and I’m sorry that we are not able to confirm details until next week. We want to make sure that our approach to assessments acknowledges the disruption that has occurred, includes a Safety Net (sometimes called a 'no detriment' policy) and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to progress to your final year and graduate.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually to complete your studies this year.
Please watch out for further details from us next week.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards)

Update as of 3 April - coronavirus: update on MSci final year assessments

Assessment plans for final year MSci students 2020: Response and mitigation for coronavirus (Covid-19) pandemic

As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the degree you’re working hard for reflects your achievements and that you are prepared to progress to the next stage in your life once the restrictions are lifted.
 
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can graduate this year. Last week, we explained that we will not be holding face-to-face, invigilated examinations in this academic year for any of our students. Instead, these will be replaced by alternative assessments.
 
For all of our final year MSci students, we are currently finalising the arrangements for your assessments and we will write to you with those details on or before Wednesday 8 April.
 
As I’m sure you can imagine, re-organising all exams across the College is a hugely complex undertaking and I’m sorry that we are not able to confirm details until next week. We want to make sure that our approach to assessments acknowledges the disruption that has occurred, includes a Safety Net (sometimes called a 'no detriment' policy) and a Best 90 policy and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to graduate.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually to complete your studies.
Please watch out for further details from us next week.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards)

Update as of 3 April - coronavirus: update on postgraduate taught assessments

Postgraduate taught assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic

As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the postgraduate degree you’ve worked hard for reflects your achievements and that you are prepared to progress to the next stage in your life once the restrictions are lifted.
 
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can graduate this year. Last week, we explained that we will not be holding face-to-face, invigilated examinations in this academic year for any of our students. Instead, these will be replaced by alternative assessments.
 
For all of our postgraduate taught students, we are currently finalising the arrangements for your assessments and we will write to you with those details on Wednesday 8 April.
 
As I’m sure you can imagine, re-organising all exams across the College is a hugely complex undertaking and I’m sorry that we are not able to confirm details until next week. We want to make sure that our approach to assessments acknowledges the disruption that has occurred, includes a Safety Net (sometimes called a 'no detriment' policy) and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to complete your postgraduate degree and graduate.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually to complete your studies.
Please watch out for further details from us next week.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards) 

Update as of 3 April - coronavirus: update on final year assessments

Final year assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic

Our commitment to you
As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the degree you’ve worked hard for reflects your achievements and that you are prepared to progress to the next stage in your life once the restrictions are lifted.
 
We have a way forward
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can graduate this year.
 
Last week, we explained that we will not be holding face-to-face, invigilated examinations in this academic year. Instead, these will be replaced by alternative assessments. We also explained that there would be three types of alternative assessments: short, written pieces for text-based subjects, problem-solving exercises for numerical subjects and quizzes. You will not be asked to attempt any alternative assessment in a format with which you are not familiar already. To help you there will be opportunities to practice the alternative assessments next term. 
 
The approach to assessment that we are explaining to you today acknowledges the disruption that has occurred and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to complete your degree and graduate.
 
Examinations and assessments 2020 information hub
The changes to assessments on your course, further information including additional support will be hosted on the examinations and assessments 2020 information hub.  
 
The links to your school pages for assessment details can be found here
 
The hub will continue to be updated to include helpful information about how to understand your assessment and how to undertake assessment online.
 
No detriment stance - Safety Net and ‘Best 90’ policy
Our commitment to you is that you will not be academically disadvantaged as a direct result of the pandemic. We will do this in two ways; a ‘Safety Net’ (sometimes called a 'no detriment' policy) and a ‘Best 90’ policy.
 
Both the Safety Net and Best 90 policy seek to ensure that, as far as possible, we minimise the impact on you of the disruption you have experienced. The Safety Net means that we will use your academic performance before the disruption to create a baseline for your degree calculation. It guarantees that your final degree classification will not drop below that baseline.
 
The Best 90 policy means that we will calculate a mark for your final year that will be based on the best results you have received from 90 credits out of the 120 credits that you are taking. This means that your lowest marks will not be used to calculate your final year mark and the Best 90 final year percentage will be used, together with your results in previous years, in the standard way.

To determine your degree result, we will compare your Safety Net mark with the figure we calculate under the Best 90 policy.  If your classification outcome calculated under the Best 90 policy is higher than your Safety Net baseline, then you will be awarded the higher classification. If your classification outcome calculated under the Best 90 policy is lower than your Safety Net baseline, you will be awarded the classification based on that baseline  i.e. your degree classification can only go up from the Safety Net baseline, not down.

Our regulations require that you must pass 90 credits in your final year to be able to graduate. This rule stands. Plus, some degrees that are accredited by external bodies require that you pass certain papers and subjects. Because these standards are set externally, we cannot change these, although we do have some special arrangements in place to give additional help to students taking those qualifications. There will be further notes for specific issues relating to externally accredited degrees available on the information hub.

Please remember that it is a hugely complex operation to change assessments and it will take us time to work out all of the details. Here’s the timeline for what you should expect to see and when.
 
Timeline

  • Alternative assessment timetable – to be published on Wednesday 8 April
  • Alternative assessments begin – Monday 4 May
  • Alternative assessments end – Friday 12 June
  • Results available – Tuesday 14 July


We have some information but not everything is finalised
Please read this email and the links to more information on the student intranet and Moodle carefully, as they will give you a lot of detail, but we won’t be able to answer all your questions at the moment. We know this is frustrating, but I can assure you everyone is working as quickly as we can to provide you with the answers and the detail that we know you want. 
 
Arrangements for students with exam access arrangements
Some students registered with the Disability & Dyslexia Service (D&DS) will have been eligible for exam access arrangements for assessments conducted under ‘normal’ exam conditions. 
The window of time to submit these alternative assessments has been constructed to allow sufficient time for all students to complete their assessments.  It includes any additional time previously awarded as a reasonable adjustment for D&DS students. 
 
Disability specific guidance for the new assessment methods is being prepared by D&DS and will be distributed to registered students when individual timetables are published. 
D&DS registered students who have questions about their ability to work to the new assessment formats or about arrangements other than extra time should contact disability-dyslexia@royalholloway.ac.uk
 
Where to ask for more help
If you have a question about an individual module, please contact your module tutor or lead. If you have a broader question, please check the information hub. If you have general questions on a topic that’s not answered on the hub, please email studentservices@royalholloway.ac.uk and we will provide additional information via the hub if required.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually.

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards) 

Update as of 3 April - coronavirus: update on second year assessments

Second year assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic

Our commitment to you
As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the degree you’ve worked hard for reflects your achievements and that you are prepared to progress to the next stage in your life once the restrictions are lifted.
 
We have a way forward
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can progress this year.
 
Last week, we explained that we will not be holding face-to-face, invigilated examinations in this academic year. Instead, these will be replaced by alternative assessments. We also explained that there would be three types of alternative assessments: short, written pieces for text-based subjects, problem-solving exercises for numerical subjects and quizzes. You will not be asked to attempt any alternative assessment in a format with which you are not familiar already. To help you there will be opportunities to practice the alternative assessments next term. 
 
The approach to assessment that we are explaining to you today acknowledges the disruption that has occurred and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able move on to complete your degree and graduate.
 
Examinations and assessments 2020 information hub
The changes to assessments on your course, further information including additional support will be hosted on the Examinations and assessments 2020 information hub.
 
The links to your school pages for assessment details can be found here
 
The hub will continue to be updated to include helpful information about how to understand your assessment and how to undertake assessment online.
 
No detriment stance - Safety Net and ‘Best 90’ policy
Our commitment to you is that you will not be academically disadvantaged as a direct result of the pandemic.
 
We will do this in two ways; a ‘Safety Net’ (sometimes called a 'no detriment' policy) and a ‘Best 90’ policy. Both the Safety Net and Best 90 policy seek to ensure that, as far as possible, we minimise the impact on you of the disruption you have experienced.
 
The Safety Net is a pledge that, when your final degree percentage is calculated, your mark for the second year cannot lower your final classification. We will calculate your final degree mark using our standard algorithm, which double weights your final year, and we will also calculate an average for your final year alone. Whichever is the highest will be used to award your degree classification. 
 
The Best 90 policy means that we will also calculate the overall percentage for your second year based on the best 90 credits out of 120 credits that you are taking. This means that the lowest marks (for example for one 30 credit course, or two 15 credit courses) will not be used to calculate your second year percentage. Only your best work will count and any lower marks will be taken out of the calculation.
 
We have also simplified progression rules, meaning that you must pass 90 credits to progress to the next year. More detail can be found on the information hub.
 
Please remember that it is a hugely complex operation to move assessments and it will take us time to work out all of the details.
 
Here’s the timeline for what you should expect to see and when.

  • Alternative assessment timetable – to be published on Wednesday 8 April
  • Alternative assessments begin – Monday 4 May
  • Alternative assessments end – Friday 12 June
  • Results available – Tuesday 14 July

 
We have some information but not everything is finalised
Please read this email and the links to more information on the student intranet and Moodle carefully, as they will give you a lot of detail, but we won’t be able to answer all your questions at the moment. We know this is frustrating, but I can assure you everyone is working as quickly as we can to provide you with the answers and the detail that we know you want. 
 
Arrangements for students with exam access arrangements
Some students registered with the Disability & Dyslexia Service (D&DS) will have been eligible for exam access arrangements for assessments conducted under ‘normal’ exam conditions. 
The window of time to submit alternative assessments has been constructed to allow sufficient time for all students to complete their assessments.  It includes any additional time previously awarded as a reasonable adjustment for D&DS students. 
 
Disability specific guidance for the new assessment methods is being prepared by D&DS and will be distributed to registered students when individual timetables are published. 
D&DS registered students who have questions about their ability to work to the new assessment formats or about arrangements other than extra time should contact disability-dyslexia@royalholloway.ac.uk
 
Where to ask for more help
If you have a question about an individual module, please contact your module tutor or lead. If you have a broader question, please check the information hub. If you have general questions on a topic that’s not answered on the hub, please email studentservices@royalholloway.ac.uk and we will provide additional information via the hub if required.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually for the time being and welcoming you back to campus for your final year.   

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards) 

Update as of 3 April - coronavirus: update on first year assessments

First year assessment plans for 2020: Response and mitigation for coronavirus (Covid-19) pandemic
 
Our commitment to you
As we all know, the circumstances in which we live and work have changed. What hasn’t changed is our commitment to support you in your studies, to make sure that the degree you’re working hard for will reflect your achievements and that you are prepared to progress to the next year of study.
 
We have a way forward
Of course there is huge uncertainty around the course of the pandemic so, along with most other universities, we have decided that the best way forward is to support you so that you can progress to the next year of study. The approach to assessment that we are explaining to you today acknowledges the disruption that has occurred and provides a practical solution that will allow you to move forward. Our goal is that despite the events of this year, you will be able to continue your studies.
 
Students in their first year will have their on-campus examinations replaced by a set of alternative assessments (such as short essay-based questions, problem-solving exercises, or quizzes via Moodle, depending on your programme), or coursework, or a mixture of both. The kind of assessment will depend on your subject area, and the assessment formats will be familiar from earlier in your modules.
 
Your department will be in touch with you to indicate what kinds of assessments will be included in this ‘portfolio’ once we have finalised details, on or before 17 April.
 
Don’t worry, you will not be asked to attempt any alternative assessment in a format with which you are not familiar already. Our aim is to streamline your assessment at this point. To help you, your department will give full details with teaching, guidance and support for the completion of the portfolios and there will be opportunities to practice the alternative assessments next term.  
 
First year marks do not count towards your final degree classification, but we require that you pass this ‘portfolio’, and that you complete any outstanding assignments that have already been set. Decisions about successful completion of Year One and progression will be made by Exam Boards on the basis of all of your marks and the successful completion of this ‘portfolio’. You will receive feedback and resit opportunities will be available.
 
Examinations and assessments 2020 information hub
The changes to assessments on your course, further information including additional support will be hosted on the Examinations and assessments 2020 information hub. The hub will continue to be updated to include helpful information about how to understand your assessment and how to undertake assessment online.
 
We expect to make these assessments available over the exam period, 4 May to 12 June, and all the work will need to be completed by 12 June. 
 
Here’s the timeline for what you should expect to see and when.

  • Further detail on the assessments will be published on or before 17 April
  • Alternative assessments begin – Monday 4 May
  • Alternative assessments end – Friday 12 June
  • Results and feedback available by 14 July as a target date

We have some information but not everything is finalised
Please read this email and the links to more information on the student intranet and Moodle carefully, as they will give you a lot of detail, but we won’t be able to answer all your questions at the moment. We know this is frustrating, but I can assure you everyone is working as quickly as we can to provide you with the answers and the detail that we know you want. 
 
Arrangements for students with exam access arrangements
Some students registered with the Disability & Dyslexia Service (D&DS) will have been eligible for exam access arrangements for assessments conducted under ‘normal’ exam conditions. 
These new arrangements for first year assessments have been constructed to allow sufficient time for all students to complete their assessments. They include any additional time previously awarded as a reasonable adjustment for D&DS students. 


Disability specific guidance for the new assessment methods is being prepared by D&DS and will be distributed to registered students when individual timetables are published. 
D&DS registered students who have questions about their ability to work to the new assessment formats or about arrangements other than extra time should contact disability-dyslexia@royalholloway.ac.uk
 
Where to ask for more help
There is additional support for D&DS registered students which can be found on the information hub.
If you have a question about an individual module, please contact your module tutor or lead. If you have a broader question, please check the information hub. If you have general questions on a topic that’s not answered on the hub, please email studentservices@royalholloway.ac.uk and we will provide additional information via the hub if required.
 
We are committed to supporting you through this difficult time; we hope you are safe and well and we look forward to working with you virtually for the time being and welcoming you back to campus for your second year.   

Professor James Knowles, Senior Vice-Principal (Education)
Professor David Gilbert, Vice-Principal (Quality and Standards) 

Update as of 2 April - coronavirus newsletter sent to students and staff

On Thursday 2 April, all students and staff were sent a coronavirus newsletter which can be viewed here.

Update as of 27 March - coronavirus: back gate closure

Due to the measures put in place by the UK government on Monday 23 March, as a College we have decided to permanently close the back gate whilst these measures are in place to support staying at home and social distancing. The piggery gate on the A30 remains open, as does the Union Shop on campus.  

Update as of 27 March - coronavirus: update on accommodation and travel

Please note this email only applies to students living in Halls on campus and in private rented accommodation.

Last night we received updated information from the UK government, who have written to all UK universities. The advice from the government is that students remaining at university in England should now stay where they are and not attempt to travel. The government advice is that if you are still living in student Halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.

We must all play our part in following the latest government advice. As the Prime Minister said, staying put and remaining indoors is now crucial to slow the rate of transmission of coronavirus (COVID-19), to protect the NHS from being overwhelmed, and to save lives.

If you are living on campus please be assured that we will continue to support you. You will be able to continue living in your room and, if you live in catered Halls, your meals will continue to be provided for you.

The Union Shop remains open, and it is recommend that you use the shop to buy essential items to reduce any travelling. It is important that you follow the government’s guidance when using the shop and you minimise the number of trips that you make in a day. Find out more.

In accordance with the government advice, if you have now returned home, this means you should also not return to your Hall or private accommodation whilst these measures are in place. 

If you have any questions or issues relating to College accommodation, please email customerservices@royalholloway.ac.uk.

You can stay connected with the Royal Holloway community by joining the Royal Hideaway Facebook group, run by the Students’ Union.

We are living through events that are unprecedented in our lifetime and each day the situation changes. Please continue to monitor the student intranet for updates and FAQs.

If you are anxious or concerned and would like to talk to someone, please email supportingyou@royalholloway.ac.uk

Update as of 26 March - coronavirus newsletter sent to all students and staff

On Thursday 26 March, all students and staff were sent a coronavirus newsletter which can be viewed here. 

Update as of 24 March - coronavirus: information on accommodation contracts (message sent to all students living in Halls) 

It is clear to us all that we are living through events that are unprecedented in our lifetime and each day the situation changes. Many of you who have been living in College accommodation have returned home but I’m aware that many others among you remain living on campus.

In light of the government announcement on Monday 23 March, we have now closed the library and the Café on the Square however, the Union Shop remains open and will do so unless we are directed to close it.  If you are living on campus please be assured that we will continue to support you despite these necessary changes.

This is a worrying and confusing time however, the restrictions on movement and gathering of more than two people who are not from the same household, which the government announced are vital to help slow and hopefully stop the spread of coronavirus.  We all must play our part, both by adhering to the restrictions announced by the government, and continuing to follow guidance on hand washing.

Below are some important updates about campus accommodation including the fact that we are offering students the option to terminate their term three Halls accommodation contracts.

I would like to wish you, your family and friends, the very best of health. Please continue to check your emails and the student intranet regularly for further updates from the College.

Professor Paul Layzell

Principal

Early termination of accommodation contracts

End of year assessments will now be online and some students have indicated that, as a result, they do not intend to come back to campus this academic year.

If you do not plan to come back to campus either to study or to use your room as a quiet place where you can complete your end of year assessments online, you have the option of an early termination of your accommodation contracts. If you have paid for your accommodation in advance for the full year, we will reimburse you for term three and, for postgraduate students, term four also. If you pay for your accommodation per term, you will not be charged for your term three rent if you terminate your contract.

If you would like to take this option, please clear your room and any items from your kitchen or pantry and confirm you have left and are requesting the termination of your contract by emailing customerservices@royalholloway.ac.uk. If you are not able to clear your room by the deadline of 27 April please inform Customer Services for options of alternative collection or storage.

Students on a 30 week contract

If you are in a position where you have to leave possessions behind in your room, please let Residential Customer Services know you are doing so when you check out. You do not need to visit your Hall Reception to check out, please just email customerservices@royalholloway.ac.uk  Please add the following information to the email title; Checking out followed by your hall and room number. This will confirm your departure but as requested above, inform us if you have left belongings in the room. You will be contacted by customer services to complete a form and confirm your details.

If you have any questions or issues regarding leaving your accommodation or extending your stay over Easter, please email customerservices@royalholloway.ac.uk.

Union Shop

The Union Shop remains open, although it's important that if you use the shop, in accordance with the government’s guidance, you minimise the number of trips that you make in a day.  We are committed to continuing this service, but we are making a number of changes to how the shop operates which we need your help with. Find out more.

Catered students

With the exception of The Hub and Kingswood, all catering outlets on campus are now closed until further notice. The Hub remains open for breakfast (8.30-10am), lunch (12-1.30pm) and dinner (6-7.30pm) every week day and for lunch (12-2pm) and dinner (5-7pm) at weekends. The Hub is now cashless – you can pay for goods with your College card or credit card, but cash is not accepted. If you are a catered student living in Halls, you will be required to sit apart from others.

Essential travel

We have received confirmation that it is reasonable for students to return home to their permanent address, including parents collecting their children, and that this would be classed as essential travel under the new measures.

Update as of 24 March - Davison Building closed

In response to the government's announcement last night (Monday 23 March), the Davison Building is now closed, effective immediately. The Union Shop will remain open, with tighter social distancing rules in place, but all other services based within the building, such as Student Services Centre and careers and employability, can still be accessed online.

Please hold onto any books you have out on loan. Do not return them to the Library. You can find out more about our library support systems, and how to renew your books here.

Find out more about the Union Shop.

Update as of 20 March - coronavirus newsletter sent to all students and staff

On Friday 20 March, all students and staff were sent a coronavirus newsletter which can be viewed here. 

Update as of 18 March - coronavirus: Summer term exams, assessments and graduation 2020 (message to all UG and PGT students)

The message below has been sent to all undergraduate and postgraduate taught students this afternoon, on our decision to move all end of year exams and assessment online.

Over the last few days we have been moving our teaching and learning support online, seeking to move quickly in response to rapidly changing government and expert advice.
 
Information about our move to online teaching and learning support was provided on 17 March.
 
Our next priority has been to review the potential to move end of year exams and assessment online. 
 
The decision has now been made that end of year exams and assessment will be conducted online. More detail about how online end of year exams and assessment will operate, will be shared by Friday 3 April. In making the decision to move to online exams and assessment, our goal is to seek to ensure that no student is academically disadvantaged as a direct result of coronavirus (Covid-19). 
 
We understand that the decision to move to online exams and assessment means that some students may not want to return to campus for the summer term. For students living on campus, you will be able to continue living in your room and if you are a student living in catered Halls you will still have your meals provided for you. 
 
For all students, the library is currently open and working to provide as much of the nearly 1,000 reading lists we have available in digital forms, or is finding alternatives. Unless we are directed by an expert body to close them, facilities such as cafes and the shop will remain open as far as possible. 
 
While final year exams and assessments will be conducted online, students can be assured that assessment will be rigorous and valid as well as fair and reasonable. The College currently has academic standards for extenuating circumstances and extensions. These will be adapted so that they are appropriate for end of year online assessment.
 
Graduation
If you are a final year undergraduate or postgraduate student and you successfully complete your final year assessments to the required standard you will be awarded your degree in July, as would normally be the case.
 
We have taken the difficult decision to cancel the formal Summer Graduation Ceremonies that would normally be held on campus in July. We are investigating alternative ways for graduating students to celebrate their achievements. We will provide more information at a later date.
 
We are currently planning for the Winter Graduation Ceremonies, which would normally be held in December and which are primarily for postgraduate taught and postgraduate research students, to go ahead as planned, but we will keep this under review.
 
In order for us to contact you, and send your results documentation, please make sure you update your personal email and forwarding (home) addresses on Campus Connect.
 
Term two assignments and assessments.
If you have been working on an assignment this term you will be expected to complete it within the deadline set. However, we recognise that these are exceptional times, and the College will treat applications for extensions from individual students sympathetically. These extensions are to help you manage your work schedule around travelling home, self-isolation and other disruptions caused by the current circumstances. Students who need an extension for a specific assignment should submit an extensions request by logging into Campus Connect and selecting ‘Extensions’ under the ‘My studies’ tab
 
A limited number of assessments will be cancelled because they involve on-campus activities such as laboratory work, and some presentations. Your department or school will contact you directly to let you know this. These contribute small parts of the overall mark for a module, and your mark will be scaled-up from other assessments.
 
Please do not currently submit applications for extenuating circumstances as we are unable to judge the impact that the current situation has and will have on our students at this time. There will be the opportunity to do so at a future date, if appropriate.
 
Leaving campus
If you are leaving campus ahead of the end of the spring term (27 March) you must inform Student-Administration@royalholloway.ac.uk of your plan to leave.  
 
Support for you
We are living through events that are unprecedented in our lifetime and each day the situation changes. I appreciate this is worrying and confusing and that you have many questions that we do not have answers for. Where we do have answers we have included these in a section on the intranet about coronavirus (Covid-19).
 
If you are anxious or concerned and would like to talk to someone, please email supportingyou@royalholloway.ac.uk.
 
We will work hard to keep you up to date with developments that affect your studies and so please continue to check your email, the intranet and remain in contact with your lecturers, your department and school. Each week we will send a coronavirus (Covid-19) newsletter and provide updates on Twitter and Instagram @RHCampusLife. 

Professor Paul Layzell
Principal

Update as of 17 March - coronavirus: Face-to-face teaching suspended

Today we will be writing to all students to advise them that in light of the announcement by the government last night, we have taken the decision to suspend face-to-face teaching with immediate effect, meaning that all classes and lectures will be conducted online. 

While we can provide teaching and learning support online, running practical work, such as labs and performance related activity is more of challenge. Therefore, at this time, it is necessary to suspend these activities. 

We are discussing with relevant Heads of School how we can support the learning outcomes of this work. We will provide more information when it is available. 

We are also in discussion with all Heads of School with regard to exams and assessments for this term, and looking ahead. For now, students should continue to prepare for these as normal.

For you to deliver classes online it is necessary for you to be equipped with Panopto and MS Teams. 

Attached again is the information circulated yesterday in relation to this.  If you have not equipped yourself with the ability to deliver your classes and learning support online, please do this as a matter of some urgency.

More information is included in the email attached, which includes details of the set up and support clinics.

Guidance is also provided online for remote working.

Professor Paul Layzell

Principal

Update as of 16 March - coronavirus: Preparation for working remotely

Useful information in preparation for working remotely for professional services colleagues

As the government has stated that the country is in the ‘delay’ stage of its four-stage approach to coronavirus (Covid-19), colleagues should prepare themselves for being able to work from home. Please read the information included below before contacting the IT Service Desk. 
 
Many IT services are available from personal devices over the internet and we would recommend that you spend some time getting used to these systems from home. We have provided some advice on remote working, with links to all the support documentation here. This webpage is being updated regularly with new and emerging information and support. While this page is being updated, below is a summary of the IT provision, that was included in our coronavirus newsletter sent to all students and staff on Friday 13 March. Details of these services and how to request them is available online

Microsoft Office 365

Office 365, which is available over any internet browser, provides access to your email and calendar alongside online versions of Office applications like Word, PowerPoint and Excel. Documents created in these applications can be saved to OneDrive, an online space for your personal files. 

Royal Holloway Virtual Private Network (VPN)

The VPN connects whichever computer you are on, to the Royal Holloway network, as if you were on campus. Please familiarise yourself with using the VPN at home, installing the service if needed, or by using the version through a webpage. Some services, such as access to Y drives, other network shares and Agresso require you to be connected to the VPN.  We are bringing forward our planned deployment of an enhanced VPN for increased capacity and broader support of operating systems and devices. If you have a College laptop, you will notice the new VPN application, GlobalProtect, appear on your computer. Instructions on how to sign in are online.
 
Note: Office 365 and other services such as Moodle, MyView and Footprints do not require you be connected to the VPN. Indeed it is helpful if you do not use the VPN to access these services as this will maintain speed and access for those who need it.

Y drive, N drive, S Drive and other network shared drives

These are all accessible at home when you are connected to the VPN, using the file explorer tool that you would use to view your files at home.
To access your Y drive or shared drives (for example \\ourdata.rhul.ac.uk\departments), follow the instructions here.
If you are using a College laptop, your existing mapped drives will continue to work once you are connected to the VPN.

Loan laptop scheme 

We are introducing a limited loan laptop scheme for colleagues who either don’t have a College laptop or access to a device at home. Functionality on the laptops includes Microsoft Office and VPN and doesn’t include specialist applications. The scheme will operate from the library, and staff will be prioritised based on the established criticality of applications and services. 

Microsoft Teams for video conferencing and instant messaging

We will be bringing forward the availability of Teams to all staff to use for video conferencing and to make use of the instant messaging (chat) functionality. You will be able to organise and schedule meetings and video conferences through your Outlook calendar. If you already use Skype for Business or Lync, this will continue to be available and you should continue to use it. Support material is available here and is being refreshed regularly. We would suggest that you trial these meetings whilst on campus to practice using an alternative method.  
 
This is an acceleration of some parts of a project to deliver a suite of productivity and collaboration tools in the Microsoft platform. The project is working on improved functionality and stability to ensure a seamless collaboration environment for students and staff.
 
There are currently issues with the stability of Teams across the world, due to the huge increase in users today. The latest update from Microsoft is that they have scaled their systems accordingly and that they will be working continuously to ensure stability. Updates will be provided online.

Call centres

A number of services run call centres (Admissions, IT, Estates, Student Services Centre, Careers, Security, School Admin Hubs and the Doctoral School). We have set up the capability to run these call centres from the Cloud using a new tool, allowing colleagues to work from home and be present in the call centre. This will be using a web browser, and we will be liaising with the departments concerned directly to set this up if required.

Multi-factor authentication (MFA)

As a reminder, MFA for staff will be introduced from 17 March.  Remote working is an enhanced cyber security risk; therefore, we strongly encourage you complete MFA set up as soon as possible from Tuesday 17 March in line with the planned rollout. Additional support is being provided in the atrium of the Davison Building for walk-up queries.

GDPR and data protection

Please take note of your data protection and GDPR responsibilities when handling data and information at home and make sure you are up to date on training. Full information is available on the Governance and Legal intranet pages.

Antivirus on your personal computer

You should ensure that you have suitable antivirus software on your home computer. If you don’t have an existing solution, visit AV Test and download one of the recommended solutions.

All of this information and further help is collated on the being prepared to work remotely page on the staff intranet, which will be updated regularly. 

Dr David Ashton
(Deputy Principal, Operations) 

Update as of 16 March - coronavirus: Delivery of education 

Across the UK, universities are seeking to move teaching and learning support online in order that we can all continue to support and protect our students and staff in what is a very rapidly changing set of circumstances. Below you will find information about what you need to do and the support you will receive so that we can make the move online over the next few days. Our goal is that as many lectures and other classes as possible are being delivered online by Monday 23 March at the latest. 
 
We are having to make this move at an uncomfortable pace and we recognise that for some colleagues the move to online teaching and learning support is not something you will welcome.  We are all in uncharted waters and these times require us to be flexible, resilient, and most of all patient with each other. 
 
Colleagues in IT and Student Administration have been working hard to enable this move but, since we have never used these platforms at this scale before, there are bound to be glitches along the way. You will be provided with instructions and guidance on the use of the platforms. We urge you please to use these and seek to be as self-sufficient as possible in terms of set up. This way we can focus resources where there is genuine complexity.
 
We all believe in the strength of the Royal Holloway community and are proud to be part of it. As never before we must be a single community, taking individual responsibility for our role in the delivery of a collective response to an unprecedented situation.

Professor Paul Layzell
(Principal)
 
Professor James Knowles
(Senior Vice-Principal) 

Approaches to online delivery

(Professor James Knowles, Senior-Vice Principal Education)

The below information sets out the operating principles for online delivery, please click below to read detailed instructions for the first phase. 

For this week we are concentrating on ensuring the availability of Panopto lecture capture and editing software to all teaching staff:

  • For those of you using College managed devices (e.g. laptops or desktop computers), the Panopto software will automatically download and install the next time they are switched on and connected to the College network.
  • For those of you using your own devices, Downloading and installing Panopto to your device will provide step by step guidance enabling you to complete and verify the installation on a device or devices of your choice.
  • We will be offering a series of scheduled drop-in clinics with colleagues from the E-Learning and IT Services teams to support you in installing Panopto and offering information and advice on recording sessions - Panopto IT clinics contains further details.

During this week we are also rolling out Microsoft Teams based video conferencing to facilitate webinars and online chat within them. This will enable the online delivery of seminars, workshops and ad hoc 1-2-1 or small group sessions. MS Teams for small group engagement contains some additional details and we will announce further training in support of this later this week.
 
Monday 16 to Wednesday 18 March

  • All academic staff will be expected to teach on campus as usual during this period. Attendance monitoring should be undertaken as far as possible for purposes of record.
  • Panopto has been enabled for all rooms and slots marked ‘Lecture’; this means that all lectures that have previously been recorded will continue as usual, but additional slots are enabled should you wish to use them. Detailed instructions for the use of Panopto and links to training opportunities and materials for those who are not familiar are here. We expect student numbers will be reduced at lectures, nonetheless, classes should go ahead.
  • Small group work should continue although again, we expect reduced student numbers.
  • Downloadable versions of Panopto and Teams are being made available; IT training is available (arranged for Monday, Tuesday, and Wednesday in the Herringham Room, in Founder’s Building South Tower).
  • Assessments: Please ask students to submit, as usual, where possible (unless already reworked for Industrial Action).

Thursday 19 March onwards

  • By Thursday 19 March, our goal is that all academic staff will be enabled to use Panopto and MS Teams to facilitate their teaching online. Online teaching can be delivered off site. Students can chose to engage online from campus or from another location. 
  • If you are enabled to deliver your lectures and classes online from off campus from Thursday 19 March, you should do so. It is your responsibility to inform your class that you are enabled and ready to move online so that we minimise students travelling to campus unnecessarily.
  • Please be aware that industrial action has been called for Thursday 19 and Friday 20 March.

This phased approach of a move to online through the week is being implemented for the following reasons:

  1. Despite the current circumstances, we need to give our students as much education as possible, scheduled when they expect to have it, and with as much support as we can.
  2. We need to make sure as many people have and can use the right software before those classes move online; many will need (some) training and we can do that more efficiently on campus.
  3. Using the current timetable makes it much easier to upload material onto Moodle (it’s automatic), and it spreads the load on the infrastructure.
  4. We need everyone – where at all possible – to use the same tools as soon as possible. This is to simplify the experience for our students so that they have one way to access their small groups within and across departments.
  5. We need to give IT services time to get the tools up and running, support users, supply training and so on. This will not be possible if a wide variety of platforms need to be supported.
  6. By keeping it simple we also give our IT team the capacity to resource areas where online delivery is more complex, for example; workshops, practicals, lab and software-based classes.

There are some other principles we are operating to in the short term:

  • We need to stick to the teaching timetable as is for week commencing 16 March. Classes should be delivered at that time in person and recorded on Panopto and then uploaded online as usual. The arrangements may be slightly different for week commencing 23 March.
  • We recognise that the technology will be unfamiliar to many colleagues and that some colleagues would prefer to use other platforms. Uncomfortable though it might be, the current circumstances require us all to work within the constraints set out previously.  Heads of School and Heads of Department will support colleagues through their individual challenges.

Issues that are not yet solved
 
There are a number of areas that still need to be worked through. It is expected that more information can be provided on these by the middle of the week. These include:

  • Attendance monitoring
  • Extenuating circumstances
  • More complex assessments, such as performances, due to take place this week.

IT services have done a huge amount of work to get us to this point. It is quite possible that not everything will work immediately, so please be patient, test your use of new software, plan ahead and, above all, bear in mind the pressure on IT services at this time.
 
All of this information and further help is collated on the being prepared to work remotely page on the staff intranet. 

Update as of 13 March - coronavirus newsletter sent to all students and staff

On Friday 13 March, all students and staff were sent a coronavirus newsletter which can be viewed here

Update as of 12 March - message from David Ashton, Deputy Principal (Operations)

In light of today’s announcement by the UK government regarding its move into the ‘delay’ phase of its response to coronavirus (Covid-19) we have made a number of decisions which may affect you, our students and how the College operates.
 
These have not been easy decisions to make. A pandemic is unprecedented in our lifetime and now, more than ever, we need to work together and act in the best interests of our whole community.
 
As the situation is moving quickly, we will also need to be flexible. I appreciate this is an unsettling time and we would ask for your patience as there will inevitably be some disruption as we adjust over the coming days and weeks.
 
Please click below to read our position in relation to the following areas. 

I would encourage you to continue to check for updates on the intranet and follow @RHunistaff. We are also developing a coronavirus newsletter for all staff and students which will signpost information that is available on the intranet.

Dr David Ashton
Deputy Principal (Operations) 

Update as of 11 March - guidance for individuals at higher risk

Coronavirus (covid-19) is a variation of the influenza (flu) virus and some colleagues will be at higher risk from the virus due to their medical history or personal circumstances.

The NHS has defined a group who are most at risk from flu. We have used this information to inform our guidance for staff and students in relation to coronavirus.

Among the group the NHS identify as being most at risk in relation to flu are;

  • People who are over 65
  • Are pregnant
  • Receive a carer’s allowance, or are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill.
  • Have certain medical conditions

Among the medical conditions identified are;

Currently, the government advice is that a person may be required to self-isolate if they come within two metres for more than 15 minutes with someone who is confirmed to have coronavirus. However we recognise the potential impact of flu on colleagues who meet the above criteria.

A member of staff who meets any of the above criteria and who can identify that they have been in the vicinity of someone who is confirmed to have coronavirus, but who would not meet the self- isolation criteria of the government (two metres for more than 15 minutes), will supported by their manager if they choose to work from home for an agreed period. This will also apply to any colleague who is the primary carer of someone with the identified medical conditions.

In addition to the criteria set out above, any colleague with a close member of their family undergoing palliative care and whose immune system is compromised, even if that member of staff is not the primary carer, may also be offered the option to choose to work from home.

If you meet any of the above criteria, and would like to be contacted so that you can decide if you would prefer to work from home, please inform the Director of Health and Safety and your Head of Department/Director of Service. You are under no obligation to do this and you should not provide details regarding which category you meet. The data will be kept only for as long as required to meet the response to coronavirus.

Please note, the following are not being considered as being at a higher risk at this time. Colleagues:

  • living with children (unless the child / children meet the criteria above).
  • living with the elderly (unless the individual meets the criteria above).

1 Public Health England define those at the greatest risk from influenza in the Green Book, Chapter 19, Table 19.4. A summary provided by the NHS can be found here: https://www.nhs.uk/conditions/vaccinations/who-should-have-flu-vaccine/#flu-vaccine-for-people-with- medical-conditions

Update as of 11 March - guidance on self-isolation for students and staff

We understand that coronavirus (covid-19) is creating concern and that we all have questions, many of which we do not yet have answers to. Where information and protocols have been provided by the government, based on guidance from the expert teams advising them, it is important that we apply these in a consistent matter.

This document provides guidance to managers on how to respond to requests made with regard to self- isolation. It has been informed by the current advice available from Public Health England (PHE). It should be noted that, while the term ‘self-isolation’ is being used, the decision to self-isolate is made not by the individual but by NHS 111 or Public Health England.

The guiding principles for the College’s position are:

  • Self-isolation is only appropriate where someone meets the criteria outlined by PHE which is that they have contacted NHS 111, and they have been told by the NHS to self-isolate. As such, self-isolation will only be confirmed to be an approved absence when it meets the government’s self-isolation criteria. A flowchart for the process can be found below.
  • There is no requirement to self-isolate because a friend, colleague, or family member is self-isolating, unless that individual has been confirmed to have coronavirus.
  • Other organisations may require staff to self-isolate based on their own criteria. Self-isolation in itself is not an indicator that a person is infected.
  • Even where the NHS has required self-isolation, the individual may not be infected. Not every person who has been asked to self-isolate has been tested and as of 09.00 on the 10th of March, only 1.42% of those tested had been confirmed as having the virus.
  • Our approach to managing the impact of coronavirus on our students and staff is to take an evidence- based approach, which is being guided by the Chief Medical Officer for England, who is also the Chief Medical Adviser to the UK Government, and Public Health England.

If self-isolation is required:

  • The name of the individual or the fact of their need to self-isolate should only be shared with the Head of Department, Head of School and the School Manager for academic departments, or the relevant Director of Professional Services. The information is health data as defined by GDPR and so can only be shared where there is a clear business need.
  • The Director of Health and Safety must also be informed immediately: douglas.searle@royalholloway.ac.uk. He will then action the information if / as required. Please note, if an institution has a confirmed case of coronavirus, this a reportable event to the Office for Students.
  • If a member of staff or a student advises that they have been told to self-isolate the Head of Department, Head of School or School Manager for academic departments or the relevant Director of Professional Services must ensure that the individual is made aware of this guidance provided by the NHS on self-isolation.
  • In addition, students should be reminded of the Student Advisory and Wellbeing team who can be contacted at SupportingYou@royalholloway.ac.uk and staff should be reminded of the Employee Assistance Programme. Information is available here on the intranet.

Update as of 6 March - new information for returning travellers

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

Here is the government guidance on returning travellers, all students and staff are asked to follow  specific advice provided by the government.

Returning travellers

Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days, even if you do not have symptoms:

  • Iran
  • Hubei province in China
  • Special care zones in South Korea (Daegu, Cheongdo, Gyeongsan)

Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places, even if you do not have symptoms:

  • Italy (since Tuesday 9 March)

Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if your symptoms are mild:

  • mainland China outside of Hubei province
  • South Korea outside of the special care zones
  • Cambodia
  • Hong Kong
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Use the 111 online coronavirus service to find out what to do next.

Do not go to a GP surgery, pharmacy or hospital.

We have suspended all College-related travel to China and to Italy.

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 6 March

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

Here is the government guidance on returning travellers, all students and staff are asked to follow  specific advice provided by the government.

Returning travellers

Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days, even if you do not have symptoms:

Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if your symptoms are mild:

  • mainland China outside of Hubei province
  • Italy outside of the  lockdown areas
  • South Korea outside of the  special care zones
  • Cambodia
  • Hong Kong
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Use the  111 online coronavirus service to find out what to do next.

Do not go to a GP surgery, pharmacy or hospital.

We have suspended all College-related travel to China and to the Lombardy and Veneto regions of Italy.

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 5 March - message from David Ashton, Deputy Principal (Operations)

An email has been sent from Dr David Ashton, Deputy Principal (Operations), to all colleagues. You can view the email here

Update as of 4 March

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. In addition, travellers from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau who have arrived in the UK in the last 14 days who develop symptoms of cough, fever or shortness of breath, even if symptoms are mild, should follow the same  specific advice provided by the government. We have suspended all College-related travel to China and to the Lombardy and Veneto regions of Italy.

The  latest advice from the government states that if you have also travelled from Iran, specific lockdown areas in Northern Italy as designated by the Government of Italy, special care zones in South Korea as designated by the Government of the Republic of South Korea, since Wednesday 19 February, you should immediately self isolate and stay indoors for 14 days, avoiding contact with other people as you would with the flu and call NHS 111 to inform them of your recent travel to the area.

In addition they are advising self-isolation and calling NHS 111 for anyone with symptoms who has returned from the following places since Wednesday 19 February from, Northern Italy (defined by the paragraph above, and not including, Pisa, Florence and Rimini), Vietnam, Cambodia, Laos, Myanmar.

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 4 March - message from David Ashton, Deputy Principal (Operations)

Dr David Ashton, Deputy Principal (Operations) has sent information out to colleagues across the College addressing some of the questions that are being asked. The nature of the virus means that the situation we face may rapidly change, and so our response now may be different to our response in the coming days, weeks or even months. It is also important to acknowledge that in such a dynamic enivronment, we won't always have answers to the many questions we all have. 

You can read his full update  here.

Update as of 25 February

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. In addition, travellers from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau who have arrived in the UK in the last 14 days who develop symptoms of cough, fever or shortness of breath, even if symptoms are mild, should follow the same  specific advice provided by the government. We are also advising staff not to travel to China and to consider postponing any trips to affected areas of Asia. 

The latest advice from the government states that if you have also travelled from Iran, specific lockdown areas in Northern Italy as designated by the Government of Italy, special care zones in South Korea as designated by the Government of the Republic of South Korea, since Wednesday 19 February, you should immediately self isolate and stay indoors for 14 days, avoiding contact with other people as you would with the flu and call NHS 111 to inform them of your recent travel to the area.

In addition they are advising self-isolation and calling NHS 111 for anyone with symptoms who has returned from the following places since Wednesday 19 February from, Northern Italy (defined by the paragraph above, and not including, Pisa, Florence and Rimini), Vietnam, Cambodia, Laos, Myanmar.

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 12 February 

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. In addition, we have had updated advice from Public Health England that travellers ffrom mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau who have arrived in the UK in the last 14 days who develop symptoms of cough, fever or shortness of breath, even if symptoms are mild, should follow the same  specific advice provided by the government. We are also advising staff not to travel to China and to consider postponing any trips to affected areas of Asia. 

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Discover all previous coronavirus updates on  this webpage. 

Update as of 7 February 

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. In addition, we have had updated advice from Public Health England that travellers from elsewhere in China (including Macao or Hong Kong), or specified countries in Asia including Thailand, Japan, Singapore, and Malaysia, who have arrived in the UK in the last 14 days who develop symptoms of cough, fever or shortness of breath should follow the same  specific advice provided by the government. We are also advising staff not to travel to China and to consider postponing any trips to affected areas of Asia. 

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 6 February

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. In addition, we have had updated advice from Public Health England that travellers from elsewhere in China (but not Macao or Hong Kong) to the UK in the last 14 days who develop symptoms of cough, fever or shortness of breath should follow the same specific advice provided by the government. We are also advising staff not to travel to China and to consider postponing any trips to affected areas of Asia. 

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 4 February

We are continuing to closely monitor the outbreak of coronavirus and are following advice from Public Health England and the National Health Service (NHS). At this time, Public Health England  has confirmed that there are two cases of coronavirus in England. There are no other confirmed cases in the UK and as such all activity at the College continues as normal.

The health and wellbeing of our students, staff and our community is of utmost importance to us so please check the  government’s advice about coronavirus.

Colds and flu are common at this time of year and we are reminding everyone on campus about simple steps we can all take to try to minimise the spread of viruses generally. These are:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water or use sanitiser gel.

As per government guidance, we have told all students and staff who have arrived back from Hubei Province, including Wuhan city, in the last 14 days to contact us and follow  specific advice provided by the government. We are also advising staff not to travel to China and to consider postponing any trips to affected areas of Asia. 

This is a particularly difficult time for our students and staff with family, friends and colleagues living and working in China and other areas currently affected by the outbreak of coronavirus. We hope that our whole community will be sensitive and supportive at this time. 

In some cultures it is common practice for people to wear face masks to protect themselves from illness, even indoors, and it should not be assumed that anyone wearing one is unwell.

If you or a colleague are victim of or witness to racial harassment, abuse or violence we encourage you to contact your line manager, Security or Surrey Police. More information about hate crime and how the Police and Crown Prosecution Service will act on such behaviour is available  here. If any of our students are victim of or witness to racial harassment, abuse or violence we are encouraging them to contact our Student Advisory and Wellbeing team, Security, Students’ Union Advice Centre or Surrey Police. 

Update as of 3 February

The novel strain of coronavirus first identified in Wuhan, Hubei province, China, has continued to spread, although slowly, and two cases have now been confirmed in the UK – at York University. While PHE has raised the risk to the UK as a whole to Moderate they state that the risk to individuals remain low. This respiratory illness has flu-like symptoms and spreads in a similar fashion to cold and flu viruses.

We are advising staff not to travel to China and consider postponing any trips to affected areas of Asia. If you are planning to travel in the next eight weeks, and have not already done so, please contact  insurancequeries@royalholloway.ac.uk.

If you are travelling to China please follow any local advice and avoid "unprotected" contact with live animals, ensure that meat and eggs are thoroughly cooked and avoid close contact with anyone with cold or flu-like symptoms. 

While there have been a number of developments in terms of the coronavirus, including the World Health Organisation declaring this a global emergency, the advice from the NHS and Public Health England remains:

  • Those who have returned from the Hubei province, including Wuhan city in the last 14 days or been in contact with someone who has been confirmed as having the coronavirus should call NHS 111 to inform them and stay at home, avoiding public places and transport for 14 days.
  • If they then develop any cold or flu-like symptoms they should contact NHS 111 again. They will be collected by ambulance should they require hospital treatment.

School Administration Offices and Heads of Departments are being provided with additional information as and when it becomes available.

Further information from Public Health England can be found on  gov.uk.

Further information from the NHS, including advice, can be found on the  NHS website.

Further information and advice about travelling to China can be found on  gov.uk.

Advice for our students can be found on the  student intranet

Update as of 31 January

The novel strain of coronavirus first identified in Wuhan, Hubei province, China, has continued to spread around China. This respiratory illness has flu-like symptoms and spreads in a similar fashion to cold and flu viruses. Despite this the NHS and Public Health England have assessed the risk to the UK population as remaining low.

We are advising staff not to travel to China and consider postponing any trips to affected areas of Asia. If you are planning to travel in the next eight weeks, and have not already done so, please contact  insurancequeries@royalholloway.ac.uk.

If you are travelling to China please follow any local advice and avoid "unprotected" contact with live animals, ensure that meat and eggs are thoroughly cooked and avoid close contact with anyone with cold or flu-like symptoms. The current NHS advice is that anyone displaying flu-like symptoms who has been to China or has had contact with someone who has been confirmed as being infected with coronavirus should call 111 for further advice. Other advice is available for anyone who has specifically been to Wuhan within the last 14 days.

School Administration Offices and Heads of Departments are being provided with additional information as and when it becomes available.

Further information from Public Health England can be found on  gov.uk.

Further information from the NHS, including advice, can be found on the  NHS website.

Advice for our students can be found on the  student intranet

Update as of 29 January

The novel strain of coronavirus first identified in Wuhan, Hubei province, China, has continued to spread around China. This respiratory illness has flu-like symptoms and spreads in a similar fashion to cold and flu viruses. Despite this the NHS and Public Health England have assessed the risk to the UK population as remaining low.

We are advising staff not to travel to China and consider postponing any trips to affected areas of Asia. If you are planning to travel in the next eight weeks, and have not already done so, please contact  insurancequeries@royalholloway.ac.uk.

If you are travelling to China please follow any local advice and avoid "unprotected" contact with live animals, ensure that meat and eggs are thoroughly cooked and avoid close contact with anyone with cold or flu-like symptoms. The current NHS advice is that anyone displaying flu-like symptoms who has been to China or has had contact with someone who has been confirmed as being infected with coronavirus should call 111 for further advice. Other advice is available for anyone who has specifically been to Wuhan within the last 14 days.

School Administration Offices and Heads of Departments are being provided with additional information as and when it becomes available.

Further information from Public Health England can be found on  gov.uk.

Further information from the NHS, including advice, can be found on the  NHS website.

Update as of 22 January

It has been confirmed that there has been an outbreak of a new strain of coronavirus in the Wuhan and Hubei provinces of China, specifically the cities of Wuhan and Huanggang. This respiratory illness has flu-like symptoms and spreads in a similar fashion to cold and flu viruses.

We advise that staff do not travel to Wuhan province and only travel to surrounding provinces in China if absolutely necessary. If you are planning on travelling to China please review if the trip is necessary even if you are not visiting the east of the country. Heathrow Airport has begun screening passengers travelling from Wuhan province and this could be expanded if the disease continues to spread.

If you are travelling to China please follow any local advice and avoid "unprotected" contact with live animals, ensure that meat and eggs are thoroughly cooked and avoid close contact with anyone with cold or flu-like symptoms.

Cases are being reported outside of China, including: Thailand, Japan, South Korea, and potentially Australia. There has been one reported case in the US, but this is not a cause for concern at this time. Before travel please check with the ECDC for any updates:  https://www.ecdc.europa.eu/en/novel-coronavirus-china.

A World Health Organisation (WHO) Q&A on coronaviruses in general can be found here:  https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

Further information on the symptoms can be found on the  NHS website. 

If you are travelling to China please follow any local advice and avoid "unprotected" contact with live animals, ensure that meat and eggs are thoroughly cooked and avoid close contact with anyone with cold or flu-like symptoms. The current NHS advice is that anyone who has been to Hubei province, including Wuhan city, in the last 14 days or has had contact with someone who has been confirmed as being infected with coronavirus should call 111 for further advice and self-isolate for 14 days. If anyone meets either of these criteria then develops cold of flu symptoms they may be taken to hospital for further tests and support.

 

 

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Updates on campus facilities

Information on campus facilities, including catering outlets, our Careers Service and Sports Centre, can be found on this webpage. We will continue to keep this page updated.

Working well from home

This new working pattern requires many colleagues to work from home who have not done so before, or only done so infrequently. The information included on this webpage will assist in ensuring that your workspace at home is suitable.