What happens when I authenticate via my phone?

 

Once you have set up your multi-factor authentication method to authenticate via a phonecall, you will recieve a phonecall every time you login to the VPN.

When you login to the VPN, the phonecall you recieve will come from one of these three american numbers: +1 (866) 539 4191, +1 (855) 330 8653, or +1 (877) 668 6536.

When you answer the call, you will be prompted to press the 'pound key' to authenticate. This is the same as the hash key (#) on your keyboard. 

Once you have pressed the hash key, you will be signed into the VPN.

 

 

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