What happens when I authenticate via my phone?


Once you have set up your multi-factor authentication method to authenticate via a phonecall, you will recieve a phonecall every time you login to the VPN.

When you login to the VPN, the phonecall you recieve will come from one of these three american numbers: +1 (866) 539 4191, +1 (855) 330 8653, or +1 (877) 668 6536.

When you answer the call, you will be prompted to press the 'pound key' to authenticate. This is the same as the hash key (#) on your keyboard. 

Once you have pressed the hash key, you will be signed into the VPN.



If you believe this page needs to be amended or updated please send your comments to ITWebFeedbackroyalholloway.ac.uk.

< Back to FAQs