How do I trigger MFA to login to the VPN?

 

You will be familiar with using the VPN (Virtual Private Network) to get a digital connection to campus, even when working remotely. We are now introducing multi-factor authentication (MFA), which adds a simple, additional step to the sign in process.

1.    Triggering MFA when logging into the VPN

  • You will be able to access our VPN, GlobalProtect, in the bottom right hand bar of your laptop screen.
  • Click the grey globe icon:

 

  • Click the blue ‘connect’ bar:

 

  • You will be prompted to input your normal staff password. Add this and click ‘sign in’.

2.       Check your phone to approve sign in

  • The notification method selected will trigger a notification to appear on your phone, making it easy to approve. Once you’ve signed in as above, make sure you have your phone to hand to check for a notification.
  • The notification will say ‘approve sign in’. Click this, and it will ask you to confirm approval.
  • You will be asked to enter your phone pin or fingerprint to give final confirmation.
  • You will then be connected to the VPN on your laptop:

Please note: the only methods of MFA that are compatible with the VPN are a push notification via an authentication app or a phone call. If your default method is different to this, you will need to change it

If you believe this page needs to be amended or updated please send your comments to ITWebFeedbackroyalholloway.ac.uk.

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