IT Services

Royal Holloway’s IT Services team is here to support you throughout your career and make sure you get the most out of your time here. We’re responsible for your work PC, online access, user account and much more.

If you need support with IT issues, we’re here to help. We can answer your technical queries online, in person, by email, or on the phone.

Check out our pages below for handy information and guides, our frequently asked questions, the latest Campus IT news and how to get help for your IT issues. 

You can check to see how our services are functioning and if there are any known or planned interruptions by visiting the service status page.



We are making changes to enable seamless Teams collaboration between staff and students to facilitate the flexible teaching and learning curriculum from September. 

In order to achieve this the Student Email service will be unavailable on the 6th and 7th of July 2020.

During this time, if you send an email to a student it will not be delivered, and you will receive a non-delivery report. 

Please re-send your email from 8th July as the student will not have received it.

Thank you for your patience while we make these improvements to our flexible teaching and learning curriculum.


How to contact us

01784 41 4321

You can visit us in person in the IT Support Office.

IT Essentials

Information about your account, emails, how to get online, and off-campus access.



All your frequently asked IT questions, answered and in one place.



News, resources, events, and our guides on how to stay cyber aware.

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Get help

Contact details, times, places, and opening hours for IT support.



Discover more about what our IT Project team are working on.


Windows 10 upgrade


Being prepared to work from home