We have made changes to the VPN service at Royal Holloway. You will now need to use multi-factor authentication.

We have made this change so that we can reintroduce access to the shared drives and remote access services that are only available over the VPN. 

GlobalProtect will always use your default method of authentication, and only supports push notification via an authentication app or a phone call. If your default method is text message or code, you will need to change this.

Please note that if you select the phone call option, the call will come from an American number. You will not be charged. Please see the box below for more details.

Changing your default MFA method

How to change your default multi-factor authentication method, and what methods you can use


Your MFA and the VPN

How to trigger MFA to access the VPN

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Authenticate via phonecall

What to expect when you authenticate via phonecall

Using GlobalProtect

The Royal Holloway VPN (Virtual Private Network) provides you with a digital connection to campus, even if you’re not here. It works by routing your network traffic through the campus, giving you a Royal Holloway network address. When you’re using the VPN your computer will behave exactly like it would if you were on campus, and this allows you quick access to restricted services, like library services and your Y: drive.

At Royal Holloway you can access the VPN using a client called GlobalProtect, which is available for Windows, Mac, iOS and Andriod devices.

GlobalProtect should automatically be available on your office computer. 

The staff portal is You will need to enter your username and password to sign in. 

Installing GlobalProtect on your own device

If you would like to install the VPN on a Windows-based or Mac device follow these instructions:

  1. Open your web browser and visit Please note that you must use 'royalholloway' and not 'rhul'.
  2. Log in using your College username and password.
  3. Download and open the installer for your operating system.
  4. You will be guided through the process to install GlobalProtect. Leave all of the options as the default and complete the process with the installer wizard.
  5. Once GlobalProtect has been installed open the app.
  6. The app will ask you for a Portal address. Enter in the box and press Connect.
  7. You will be prompted to log in. Enter you College username and password and press Sign In.

If you are using Linux, download and run this file.

Note: if you are working on a Mac, you will need to grant security permissions or the app will not function correctly. Follow this guide if you need help setting these up.

If you would like to connect a mobile device to VPN, GlobalProtect for Android is available in Google Play and also for Apple devices in the App Store.


If you experience any issues with the VPN you should check our  frequently asked questions about the VPN or  contact the IT Service Desk.


Setting up your MFA

How to change your default authentication method


Your MFA and the VPN

How to trigger MFA to access the VPN

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Contact us

01784 41 4321

More  IT Support .

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