Delivering Excellent Service
What is it?
Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.
All employees in a customer-facing role.
- Explore the relevance of Student First and how this fits with my role
- Be clear about the Student First Framework
- Identify our customers and our responsibilities to them
- Understand my role in the customer service experience at Royal Holloway
- Agree best practice in written communication to deliver excellent service
Lunch is provided. Please let us know if you have any dietary requirements.
Please contact orgdevroyalholloway.ac.uk if you would like to attend this event