May 23 2019

Programme overview

Through a mixture of discussion, feedback, group exercises and skills practice, this one day workshop will equip you with the skills and behaviours to take a positive and sensitive approach to conducting difficult conversations, enabling your to handle them clearly, professionally and assertively.

Programme objectives

  • Know what a difficult conversation is and why this professional skill is so important for effective line management
  • Identify different types of difficult conversations and approaches to dealing with them
  • Anticipate and nip potential issues in the bud
  • Be able to handle your own and other’s emotions
  • Know how to manage the ongoing relationship

Target audience

Managers and team leaders who may have to prepare for ‘difficult conversations’ when addressing contentious and sensitive people situations

Programe components

  • How this workshop aligns to the Royal Holloway Leadership Behaviours Framework
  • What makes some conversations difficult
  • Planning and preparing for the conversation
  • The skills involved in holding difficult conversations
  • Tools and techniques for effective communication
    - active listening in the context of difficult conversations
  • Why some conversations may go wrong
  • The importance of follow up and ongoing support

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

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