Jun 12 2019

The student as a customer

What is it?

Understanding how to put the student at the centre of what you do.

Target audience

All employees in a customer-facing role.

Programme objectives

  • Identify all of our customers and understand their profile (student, parents, guardians and friends, our colleagues and other stakeholders?
  • Explore how to assist and support students fully according to their personal requirements (e.g. language, culture, religion, disability, level of study, modes of attendance etc.).
  • Be clear how to deliver Student First in your role

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

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Upcoming events

Staff Complementary Therapist Session (Huntersdale) (Mary Rayner of MARA Wellbeing)

Launching Hubway in the Hub

Come and make your own sub or pizza from our choice of toppings.

Global mass day of action and climate strike

On Friday 20 September, UCU is hosting a lunchtime event 'Not Business as Usual' discussing what the college might do better as far as the environment is concerned