Oct 24 2019

What is it?

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

Target audience

All employees in a customer-facing role.

Programme objectives

  • Explore the relevance of Student First and how this fits with my role
  • Be clear about the Student First Framework
  • Identify our customers and our responsibilities to them
  • Understand my role in the customer service experience at Royal Holloway
  • Agree best practice in written communication to deliver excellent service

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

Filter By category
View full calendar

Upcoming events

Leverhulme Trust visit

The Director of the Leverhulme Trust, Professor Gordon Marshall, will be visiting our College to talk to colleagues about the Trust's strategies and research funding schemes.

Everyday racism and survival in higher education

Staff Knitting and Crochet Group