Oct 24 2019

What is it?

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

Target audience

All employees in a customer-facing role.

Programme objectives

  • Explore the relevance of Student First and how this fits with my role
  • Be clear about the Student First Framework
  • Identify our customers and our responsibilities to them
  • Understand my role in the customer service experience at Royal Holloway
  • Agree best practice in written communication to deliver excellent service

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

Filter By category
View full calendar

Upcoming events

Umbraco user surgeries

The digital team are running monthly surgeries to help CMS users with their web content.

Recruitment and selection

Fully booked. To join the waiting list, please contact Organisational Development.

Performance development review

Fully booked. To join the waiting list, please contact Organisational Development.