Oct 24 2019

What is it?

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

Target audience

All employees in a customer-facing role.

Programme objectives

  • Explore the relevance of Student First and how this fits with my role
  • Be clear about the Student First Framework
  • Identify our customers and our responsibilities to them
  • Understand my role in the customer service experience at Royal Holloway
  • Agree best practice in written communication to deliver excellent service

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

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Upcoming events

Impressions of Modern Life: Prints from The Courtauld Gallery

Our Exhibitions team are pleased to announce that the next exhibition will be Impressions of Modern Life: Prints from The Courtauld Gallery.

Mindful Mondays - Guided Meditation Session

Conducting difficult conversations

Conducting Difficult Conversations course.