Dec 10 2019

Programme overview

Through a mixture of discussion, feedback, group exercises and skills practice, this one day workshop will equip you with the skills and behaviours to take a positive and sensitive approach to conducting difficult conversations, enabling your to handle them clearly, professionally and assertively.

Programme objectives

  • Know what a difficult conversation is and why this professional skill is so important for effective line management
  • Identify different types of difficult conversations and approaches to dealing with them
  • Anticipate and nip potential issues in the bud
  • Be able to handle your own and other’s emotions
  • Know how to manage the ongoing relationship

Target audience

Managers and team leaders who may have to prepare for ‘difficult conversations’ when addressing contentious and sensitive people situations

Programe components

  • How this workshop aligns to the Royal Holloway Leadership Behaviours Framework
  • What makes some conversations difficult
  • Planning and preparing for the conversation
  • The skills involved in holding difficult conversations
  • Tools and techniques for effective communication
    - active listening in the context of difficult conversations
  • Why some conversations may go wrong
  • The importance of follow up and ongoing support

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

Filter By category
View full calendar

Upcoming events

Umbraco user surgeries

The digital team are running monthly surgeries to help CMS users with their web content.

Recruitment and selection

Fully booked. To join the waiting list, please contact Organisational Development.

Performance development review

Fully booked. To join the waiting list, please contact Organisational Development.