Dec 12 2019

Communicating with students

What is it?

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

Target audience

All employees in a customer-facing role.

Programme objectives

  • What is effective / non effective communication?
  • Engaging  with students empathically
  • Asking questions / Listening
  • Developing strategies to deal with difficult situation as well as difficult conversations
  • Understanding the dynamics of conversational body language and cultural implications
  • How to maintain a high level of customer service when you do not have the answer to their question or are unable to provide them with the information they need.
  • Managing student interactions while achieving day to day tasks and priorities.

Please contact orgdevroyalholloway.ac.uk if you would like to attend this event

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Upcoming events

Leverhulme Trust visit

The Director of the Leverhulme Trust, Professor Gordon Marshall, will be visiting our College to talk to colleagues about the Trust's strategies and research funding schemes.

Everyday racism and survival in higher education

Staff Knitting and Crochet Group