Jul 10 2020

Update as at 9.30am on Friday 10 July

The process for transferring student email accounts has now been completed, and students are now able to access their Royal Holloway mailboxes and send and receive new emails.

Any email sent to students during the downtime won’t have been received and will need to be re-sent.

It will take a few more days for some of the older content (emails, calendar items, OneDrive content) to appear in their account.  Our IT team anticipate this will be finished by Monday 20 July at the latest.

Thank you for your patience during this time, this change will provide significant benefits for students teaching and learning experience moving forwards.

If you have any questions or encounter any issues, please log a call via the IT Service Desk:

Update as at 5pm on Thursday 9 July

Testing of student email accounts is currently ongoing and we will provide a further update in the morning.

Update as at 4pm on Tuesday 7 July

The process for transferring student email accounts across to the new platform is ongoing and, due to unforeseen circumstances, is taking slightly longer than expected.  Our external partners have indicated that it could take up to an additional 48 hours to complete but the aim is to get student email access available as soon as possible. 

Our IT team are working with an external partner and Microsoft to get student email accounts back online as soon as possible and are treating this with the highest priority. 

We apologise for any inconvenience the delay may cause, but it is essential this work is done to fully support Microsoft Teams and other functionality for the start of term in September.

Campus Connect and other applications remain available for use.

Update as at 5pm on Friday 3 July

We are changing the platform that hosts student email accounts to ease the communication between tutors and their students. These changes will make sure students are able to participate fully with flexible teaching and learning from September 2020 on platforms such as Microsoft Teams.  

To allow for this work to take place, student email accounts will be unavailable on Monday 6 and Tuesday 7 July. During this time, they will not be able to log in, send, or receive any email.  Emails sent to them over these two days will not be delivered and they will receive a report to say that the email was undeliverable.  

Please note that Campus Connect and Moodle will still be available during this time.

Find out more and read our FAQs on the student intranet