Jul 20 2021

Clearing officially begins on Tuesday 10 August, and our Clearing phone lines open at 8.30am. To ensure that we make the process as straightforward as possible for those who contact us hoping for an offer, it’s important that the facts are clear, consistent and up to date. With that in mind, we’d appreciate your help in making sure things run as smoothly as possible.

Phone calls

It’s possible that colleagues not directly involved in Clearing may pick-up phone calls from prospective students. If you receive a call like this on 10 August, please ask them to redial our hotline number 01784 772455 or visit royalholloway.ac.uk/clearing. 

Please do not attempt to transfer Clearing calls to this number as the lines run on the different system from normal College phones. The transfer will fail and the student will be lost along the way. 

As in recent years, all offers for places in Clearing will be made centrally, and it’s therefore important that no indication of whether a place may be available is made to a prospective Clearing applicant if you do take their call. In terms of available places, we expect a rapidly changing picture, and the most up to date information will be held by the Admissions team. 

If you answer a call that appears to be from a member of the press/media, please ask them to contact the PR team on 07393 463815. 

Web pages

A single set of Clearing webpages has been created by the Marketing team. This includes a list of available courses which will be continuously maintained and updated in conjunction with the Admissions team.

To ensure we are consistent, please do not post any material relating to Clearing on your own webpages. The Marketing team will be adding Clearing signposts to key pages on the website, including academic departments if desired, to ensure any student who enters the website via a route other than the homepage is directed to the most up to date information.

Other website updates

Colleagues should avoid making non-essential changes to their webpages during the Clearing period (between 9 and 12 August). Lots of items in the publishing queue could slow down our ability to make essential updates to Clearing webpages.