Coaching conversations

What is it?

The aim of this two day course is to demonstrate the value that coaching skills can bring to any conversation and to equip individuals with the skills and confidence to use these skills in everyday work life situations.

The course is broken down into two separate days with practice taking place in between. This will then be reviewed on the second training day. Day two will build upon the learning gained on day one and will include further models and techniques in order to build confidence in communicating and influencing, particularly for difficult conversations.

Target audience

Open to all staff

Programme objectives

By the end of the two days you will:

  • Understand the difference between coaching, mentoring and other leadership styles and approaches
  • Know the core coaching skills which contribute to confident communication
  • Apply and practice these skills using practical and real working situations
  • Know how and when to apply these skills in a practical way back in the workplace
  • Develop awareness of self and others
  • Understand how to use coaching skills to manage difficult conversations
  • Know how to build trusting and sustainable working relationships.

Programme components

Day 1:  The aim of today is to gain an understanding of what coaching is and the many applications it has within every day work life situations both formal and informal.

  • What coaching is and is not
  • Leadership spectrum of styles and approaches
  • When and how to use coaching in every day situations
  • Structuring your coaching conversations
  • Core coaching skills development including:
    • exceptional listening
    • powerful questions
    • building and maintaining rapport
    • Emotional intelligence
    • Coaching practice and feedback from tutor on observations

Between day 1 and day 2 delegates will be asked to use these skills in as many situations as possible and to record their learning and observations for review on day 2.  Any challenges experienced during the practice period will be used as part of the learning on day 2 to help delegates know how to manage difficult situations going forward. 


Day 2:  The aim of today is to build upon the learning gained in day 1, to review the challenges from the practice period and to build delegate’s knowledge and understanding of useful psychological communication models and techniques to use in a practical way at work.

  • Challenges and successes experienced during the practice period
  • Review of day 1 models, tools, techniques
  • Personality types – understanding self and others
  • Learning styles – getting the best from coaching conversations
  • Communication pitfalls and the games people play when communicating
  • Influencing skills and styles
  • Building trust at work and encouraging feedback (JoHari Window)
  • Feedback essentials – knowing how to express your needs and requests respectfully
  • Practice sessions to embed learning and to gain valuable feedback from peers and tutor
  • Learning review and action plan

Course length

2 full-day course.

Programme dates

There are no scheduled upcoming events. If this is a Human Resources event, please check back soon or e-mail to join the waiting list.