Delivering Excellent Service


Delivering excellent service is about forging long-lasting relationships between the student and Royal Holloway.

Today’s students expect a high level of customer service - before and after enrollment - in all of their interactions.

 

Communicating with students

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

The student as a customer

Understanding how to put the student at the centre of what you do.

Delivering excellent service

Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.

Customer service Moodle course

An online course covering the basics of customer service such as empathy, communication and handling complaints.

 

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