The student as a customer

What is it?

Understanding how to put the student at the centre of what you do.

Target audience

All employees in a customer-facing role.

Programme objectives

  • Identify all of our customers and understand their profile (student, parents, guardians and friends, our colleagues and other stakeholders?
  • Explore how to assist and support students fully according to their personal requirements (e.g. language, culture, religion, disability, level of study, modes of attendance etc.).
  • Be clear how to deliver Student First in your role

Course length

Half-day course.

Programme dates

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