Delivering excellent service
What is it?
Understanding the context and behaviours to provide an exemplary, consistent, seamless experience for our students.
All employees in a customer-facing role.
- Explore the relevance of Student First and how this fits with my role
- Be clear about the Student First Framework
- Identify our customers and our responsibilities to them
- Understand my role in the customer service experience at Royal Holloway
- Agree best practice in written communication to deliver excellent service