The student as a customer
What is it?
Understanding how to put the student at the centre of what you do.
All employees in a customer-facing role.
- Identify all of our customers and understand their profile (student, parents, guardians and friends, our colleagues and other stakeholders?
- Explore how to assist and support students fully according to their personal requirements (e.g. language, culture, religion, disability, level of study, modes of attendance etc.).
- Be clear how to deliver Student First in your role