Conducting difficult conversations

Programme overview

Through a mixture of discussion, feedback, group exercises and skills practice, this one day workshop will equip you with the skills and behaviours to take a positive and sensitive approach to conducting difficult conversations, enabling you to handle them clearly, professionally and assertively.

Programme objectives

  • Know what a difficult conversation is and why this professional skill is so important for effective line management
  • Identify different types of difficult conversations and approaches to dealing with them
  • Anticipate and nip potential issues in the bud
  • Be able to handle your own and others' emotions
  • Know how to manage the ongoing relationship

Target audience

Managers and team leaders who may have to prepare for ‘difficult conversations’ when addressing contentious and sensitive people situations.

Programe components

  • How this workshop aligns to the Royal Holloway Leadership Behaviours Framework
  • What makes some conversations difficult
  • Planning and preparing for the conversation
  • The skills involved in holding difficult conversations
  • Tools and techniques for effective communication
    - active listening in the context of difficult conversations
  • Why some conversations may go wrong
  • The importance of follow up and ongoing support

Course length

Full-day course.

Programme dates

Event name Date Time Location Description
Conducting difficult conversations 10/12/2019 09:30 - 16:30 Kingswood Blue Room Fully booked. To join the waiting list, please contact Organisational Development. Register
Conducting difficult conversations 03/03/2020 09:30 - 16:30 Kingswood Blue Room Through a mixture of discussion, feedback, group exercises and skills practice, this one-day workshop will equip you wit... Register