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FAQs


 

FAQs for living

Can I be part of my home household and my College household?

When you join your flat/house, you form a new household for the purpose of living at university. This 'university household' is subject to the government rules and guidance on numbers and visitors, like any other household. You do remain part of the household you were part of prior to joining university - and you can continue to meet them at that household (e.g. for overnight stays to a family home).

Please remember to play your part and not move between households if you or anyone in your household are displaying symptoms.

Can my family visit me in Halls?

Currently, we have a no visitor policy in our Halls and that applies to families as well as friends

Can I travel home for Study Week?

Some of you may have a Study Week next week and you may want to travel home. We would ask that you carefully consider any travel, particularly into areas that are at a higher Tier level than the College (currently Tier 1). Travel between home and university is allowed under current guidelines but we would ask that you minimise your travel. Please remember to play your part and not move between households if you, or anyone in your household, are displaying symptoms.

 

Study options and start dates

Can I do my course completely on line?

All courses will have a combination of face-to-face and online activity during the academic year 2020/21.

Each course will be set up to accommodate a mix of students studying face-to-face and remotely at any one time but it’s expected that if you are able to travel to campus, you will attend face-to-face lectures.

I live outside of the UK and don’t know if I will be able to come to campus, what do I do?

We understand that the pandemic means there is a lot of uncertainty, particularly if you are resident outside the UK and may face ongoing travel restrictions.

 That’s why all undergraduate courses for the academic year 2020/21  combine face-to-face and online teaching and learning support. This combination means that even if you are not able to travel to the UK for the start of term you won’t miss out and will still be able to continue your studies remotely from wherever you are. Each course will be set up to accommodate a mix of students studying face-to-face and remotely at any one time.

My course has a lot of practical work. What happens if I am not able to come to campus until late into the second term?

We know that activities in some subjects rely on face-to-face participation.  Examples include practical work, skills development activities, end-of-year examinations and field trips. Some of these can be offered online but as far as possible, we will offer these activities face-to-face. The exact approach will depend on your degree course or modules. If your return to campus is very significantly delayed you will be able to discuss your particular situation with your course leader so that you can together decide the best option for you.

I want to continue my studies at Royal Holloway but I don’t want to travel back to the UK. Can I stay at home and study online for the rest of my course?

No, we expect all students to come to campus as soon as they are able to travel. We believe that the opportunity to engage face-to-face with academic staff and other students is an important part of your university experience.

Some elements such as practical work, end of year examinations, skills development and activities and field trips also require face-to-face engagement.

The health and safety of our community is our highest priority, and we have in place measures designed to help protect everyone on campus.

Course content and study methods

As my course is a mixture of online and face-to-face, and I’m not on campus, how will the face-to-face activity be replaced for me?

You will be able to take part in face-to-face activities such as small group seminars and tutorials using online platforms such as Microsoft Teams for Education. You will join the seminar or tutorial online, joining in with classmates who are on campus. This means that you can continue to benefit from group activity. You will also have regular one to one contact with your personal tutor again using Microsoft Teams for Education. This means that, when you arrive on campus, you will be able to join your class in person and carry on with your course without interruption.

If I can’t come to campus and have started my course online, how will the time difference be accommodated?

We are, as far as possible, arranging small group seminars, tutorials and meetings with your personal tutor at times appropriate to the students attending them. 

I’m not on campus, how can I connect with my classmates?

You will take part in small group seminars and tutorials online, joining in with classmates who are on campus. There’s also events and activities taking place online organised by the SU clubs and societies and also department organised events.   

What support will be available to me if I’m continuing my course online?

Check out the 2020/21 Information Hub for details of our support services. Also follow @RHCampusLife on Instagram and Twitter where we post information and download the Student Guide in the Royal Holloway app

The degree I’m studying provides accreditation by a professional body. Is this still be available if I study online?

Yes, it will meet all professional body requirements.

I’m struggling with my IT equipment, can I get help?

For students who are at a digital disadvantage, we have a Study Support Grant scheme which can provide you with a laptop (if you meet certain criteria). 

When will I get my timetable?

Your timetable for term one will be available from 16 September, with timetables for terms two and three following on later in the first term. 

Tuition fees and funding

Will the changes to the course structure make any difference to the tuition fee?

No. We have adapted our courses to combine both face-to-face and online activity in response to the global pandemic. We are not offering an online degree. We are using a number of different approaches to ensure that if your arrival on campus is delayed, you can continue your course and will have the same access to world class academics and excellent teaching and learning support as the students on your course who are on campus.   Our expectation is that you will arrive on campus as soon as you are able to and that, as long as you have kept up with the work of the class online, you will be able to join the class in person and carry on with your course without interruption.

Arriving on campus for students starting their course in January

What arrangements will be in place to support my return to campus?

If you have booked accommodation on campus, we will send you arrival information nearer the time.

If you are arriving from outside the UK, you should note that the UK government currently requires that you will not be allowed to leave the place you are staying for the first 14 days you are in the UK. This is known as ‘self-isolating’ but has also been referred to as ‘quarantine’. You can read the UK government’s information here, which includes details of any exceptions.

We will confirm the details for your self-isolation period once you have completed your online pre-arrival induction confirming and your slot and booked your self-isolation package. We will allocate you into your term time room. If this is not possible due to self-isolation constraints, we may need to house you temporarily in an alternative campus room or a designated hotel for your self-isolation period. If you are allocated into a designated hotel, the arrangements for this type of accommodation will be confirmed during the booking process. If you are allocated into a temporary household on campus, this will be with up to nine other students.

Your allocated campus room/household will have a 48-hour arrival window between 9 and 10 January. At the end of the 48 hours no further arrivals will be permitted to join the household as the 14 days of self-isolation will have started.

 

What will be provided in the self-isolation package?

Each kitchen will have cooking utensils and crockery for the use of everyone in the household.

Your pre-ordered welcome food pack will also be placed in the kitchen for your arrival (included in your self-isolation booking fee).

Why am I paying a fee to self-isolate when I am already paying rent?

The £150 covers 14 days accommodation and your welcome food pack, you will not be charged your term time accommodation until after your self-isolation period of 14 days has been completed.

I am travelling from outside the UK and want to arrive on campus early?

The UK government currently requires that if you arrive in the UK from overseas you will not be allowed to leave the place you are staying for the first 14 days you are in the UK.  This is known as ‘self-isolating’ but has also been referred to as ‘quarantine’. You can read the UK government’s information here, which includes details of any exceptions.

If you have an allocated place in one of halls of residence on campus we will provide you with accommodation in your term time room for your 14 days of self-isolation. The first date this accommodation will be available to you is Saturday 9 and Sunday 10 January. If you arrive to campus before 9/10 January we may need to house you temporarily in an alternative campus room or a designated hotel. If you are allocated into a designated hotel, the arrangements for this type of accommodation will be confirmed during the booking process. 

If I arrive after the start of term, how will I be able to meet my friends and classmates?

If you are not able to travel to campus for the start of term, you can start your course online where you live. You will be able to take part in face-to-face activities such as small group seminars and tutorials using online platforms such as Microsoft Teams for Education, joining in with classmates who are on campus as well as with classmates who are, like you, also online.

If you have booked accommodation on campus, you can expect to be living with students from other courses.

You will also be able to join in a range of social activities – both online before and after you arrive and face-to-face on campus.

What support will be available to me if I get sick or have to self-isolate, for example, how will I get food?

For health and wellbeing support, our Student Advisory & Wellbeing team can be contacted and will be able to offer online 1-2-1 meetings and support online.  This includes specific support for overseas students from our international student support team

You will be able to order food from the Union shop, for delivery to your accommodation. Local delivery companies also deliver from local restaurants and supermarkets.

If you are well enough, you will also be able to continue your course online and take part in a range of online activities, re-joining other students face-to-face when you have recovered.

Accommodation for students starting their course in January

What is the timetable for applying for accommodation as a returning student?

Returning students can apply for accommodation in one of our Halls of Residences using our Online Accommodation System. The application window is currently open and applications are processed on a first come first served basis subject to availability for returners. Find out more

Will social distancing requirements result in any changes to life in university accommodation?

The pandemic means we are all having to do familiar things in different ways. We want you to have a great student experience and we are doing everything we can to help to ensure we keep you and the whole campus community safe. The adjustments we’re making will be compliant with government guidelines and some of the changes you might see are, for example, in catered accommodation, we are reviewing dining arrangements and this may result in longer opening hours; dedicated tables for students from the same flat and screens at tills. Your ability to get healthy, tasty and affordable meals will not change. You can also still expect to take part in a range of social activities.

How can I be sure that everyone I live with will follow the rules to help prevent the spread of coronavirus?

Everyone has a part to play to in ensuring the safety of the whole community. We will provide guidelines to help everyone understand how to live together safely and our Hall Life team will work with all residents to ensure that they understand what is required.

I have applied to live in catered accommodation, how will social distancing work in the dining room?

We are reviewing dining arrangements to ensure that we comply with social distancing guidelines. This may, for example, result in longer opening hours; dedicated tables for students from the same flat and screens at tills. Your ability to get healthy, tasty and affordable meals will not change.

Will I be expected to live with the same group of students that I study with if I move into university accommodation?

We will keep plans under review in the light of government guidelines.  We currently expect to be able to offer you accommodation, sharing with students from other courses.

I am clinically extremely vulnerable. How will this affect me living in halls accommodation?

If you consider yourself to be extremely clinically vulnerable according to the government’s guidelines, then please contact us via disability-dyslexia@royalholloway.ac.uk as soon as possible so that we can discuss your requirements.

I wish to change my College accommodation due to being unhappy with my allocation/dispute with flatmates, how can I do this?

Unfortuntely we are unable to accommodate any changes for accommodation this academic year unless it is for verfied safeguarding/protection issues. You can get support from Hall Life in resolving any disputes within your accommodation via hall.life@royalholloway.ac.uk.  

I live in private rented accommodation and I am worried because my housemate keeps inviting other people into our house, what can I do?

You should speak to your housemates about this and call a meeting to discuss your concerns. Information on how to hold a household meeting is contained in our Be a Good Neighbour Guide. If you are unable to do this you can contact your landlord or letting agent and discuss the issue with them. You can contact a memeber of our wellbeing team via community@royalholloway.ac.uk. 

Accommodation for current students

I wish to change my College accommodation due to being unhappy with flatmates, how can I do this?

Unfortunately we are unable to accommodate any changes for accommodation this academic year unless it is for verified safeguarding/protection issues. You can get support from Hall Life in resolving any disputes within your accommodation via hall.life@royalholloway.ac.uk.  

Commuting to campus

I am planning to live at home and travel to campus on a regular basis. I want to avoid travelling by public transport during busy times. Do you have any advice for me?

We provide bicycle racks and storage areas for people who would prefer to cycle to campus.

If you are driving and live more than X miles from campus, you will be able to park free of charge.

If you need somewhere to go between classes, we have increased the number of study hubs where students will be able to sit and prepare meals, allowing you more flexibility in your day.

I live at home and travel to campus for face-to-face classes. As I have free time between classes, what options do I have?

If you need somewhere to go between classes, we have increased the number of study hubs where students will be able to sit and prepare meals, allowing you more flexibility in your day.

Campus safety

What precautions are you taking to make sure that the campus is coronavirus-secure?

At Royal Holloway, we are proud of providing a safe, friendly and inclusive community. The pandemic has impacted every aspect of our lives and we take our responsibility to keep you safe very seriously.

With this in mind, we have made a number of practical changes. These include reducing the capacity of teaching rooms and changing room layouts to facilitate social distancing; more pedestrian space and adding signage to help you to navigate the campus safely.  Additional cleaning has been introduced, hand sanitiser is provided in key locations around campus and you are encouraged to wash your hands regularly.

Face coverings must be worn indoors unless you have a reasonable reason not to. By wearing a face covering you help to protect others and play your part in helping to protect the whole campus community.  

How are you managing social distancing in the classroom and around campus?

We have reduced the capacity of teaching and learning spaces to facilitate social distancing. Furniture and room layouts have been changed to support this. By combining these changes and the introduction of online learning activities our goal is to provide you with high quality teaching and learning support and a positive student experience, within the context of the pandemic, so that you can succeed in your goals.

We have created more study hubs where you can meet with your household or study individually. These include our cafés that are providing space, food and drink during lockdown.  We may also limit the number of students entering particularly busy areas and manage movement around campus, with additional signage, to help you to navigate the campus safely.

My parents are concerned about my safety, is information I can point them to?

Information and FAQs for parents and supports can be found on our external website. Parents and supporters are also welcome to contact the Student Advisory & Wellbeing team to talk through general concerns. If they wish to talk more specifically about your personal circumstances, we will need your consent to talk to them.

I am an international student and will be travelling to campus from overseas. When I arrive, will I need to spend time in quarantine before I join my course?

The UK government currently requires that if you arrive in the UK from overseas you will not be allowed to leave the place you are staying for the first 14 days you are in the UK.  This is known as ‘self-isolating’ but has also been referred to as ‘quarantine’. You can read the UK government’s information here, which includes details of any exceptions.

You can travel to the place where you are staying and details of the travel arrangements Royal Holloway has in place to help all students arriving in the UK are available here

Do you have a Code of Conduct related to coronavirus (Covid-19)?

Our Covid-19 Code of Conduct & Community Responsibility Agreement confirms the anticipated conduct of our community and the internal processes that will be followed if there is a suspected breach in relation to the health, safety and wellbeing of campus. Read our Covid-19 Code of Conduct & Community Responsibility Agreement here.

 

Student experience

What events and services are available on campus?

The Students’ Union online coronavirus hub has updates on the events and services available. Also, download the Royal Holloway app and the Student Life Guide for the College events calendar and details of services. These can also be found on the student intranet.  The pandemic means we are all having to do familiar things a bit differently, but our goal is to provide you with a positive student experience, within the guidelines of what is safe for the whole campus community

Can I still meet up with friends in cafes on campus?

Our study hubs and cafes remain open for you individually or with your household. 

What facilities like bars are open on campus?

Our bars are temporarily closed and re-purposed as study spaces for the lockdown

I am unable to find part time work and struggling financially – what can I do?

We understand that students who would usually work part time may be struggling financially as a result of the lockdown. If you're affected, you can talk to our Financial Wellbeing team, and apply for support through our Study Support Grant. The grant can support students with living costs, travel for study and IT equipment such as laptops. Find out more

Who can I talk to if I am worried about my health and wellbeing?

Contact supportingyou@rhul.ac.uk and check out their information here Our Student Wellbeing team act as a first line service and support all students with general wellbeing. The advisers will listen to your concerns and co-ordinate the right support for you.

Most of our support services are available both online and face-to-face. This includes our mental health service (although full counselling is only available face-to-face in person on campus). Our GP Surgery also offers appointments with doctors and nurses on campus and online.

We have a range of support videos and other resources for you to use when you need them.

We can help you to get in touch with other support services too.

What are the opening hours of the Emily Wilding Davison Building? 

We will open the building at the times when we already know there is most demand. It is likely the pattern of opening will change periodically in line with patterns of usage. During term time, we will open the library zone and the Café on the Square from 7am. Throughout much of the year, the building will be closed by midnight at the latest. Weekend and vacation opening times are subject to further variation. By encouraging students to study during these times, there may also be wellbeing benefits. Updates on changes to our Library Services will be posted here.

Will opening hours of the Emily Wilding Davison Building be extended at peak times such as during key assessment periods?

During peak demand in the lead up to the exam and assessment periods, the library plans to remain open 24 hours a day.

Study skills support

What support is available to me?

Whilst England is currently in a national lockdown, there are plenty of opportunities for you to continue to learn and develop your skills. From developing your academic skills, to discovering the range of health and wellbeing resources and guidance available to you, there’s something for everyone. Find out more.