Lavender

Campus services over the holiday break


From 9 December - 10 January

This term ends in some respects much the way it started – a more controlled plan for those leaving campus, but for all students living away from home the difference this in the next few weeks is the introduction of testing. 

Details of this and how the campus services will support you during the vacation whether you are staying on campus or in the community are set out below. 

Supporting your wellbeing should you have to self-isolate on campus/in the community

Your health and wellbeing are a priority during required self-isolation and we are committed to offering students full support for their emotional and mental wellbeing if you are asked to isolate within your hall or local private sector house.

After you are notified of the need to self-isolate our Wellbeing Advisers will contact you and your ‘household’ within 24 hours to agree arrangements. During work days you can also request a 1-2-1 with a Wellbeing Adviser  

We will contact you again by email during the period of self-isolation and to confirm once the 14 days of self-isolation has been completed. 

In the event of an urgent need or concern please remember that the campus security teams are on campus 24 / 7 and can be contacted on 01784 443063 or by email.

Samaritans run their service 365 days a year, 24 hours a day. They are able to listen and give you time to discuss whatever is troubling you in a supportive, non-judgemental and confidential way – full details at www.samaritans.org Phone: 116 123

We have a a range of resources and guidance available for you to ensure that you’re also looking after your mental health and wellbeing:

A range of information from the SU is also available on their website

Meals

Catering will continue for students in catered accommodation.

Founder's meal times:

  • 14-24 December: 12-6pm

Kingswood meal times:

  • 10 December - 24 December: 12-6pm
  • 25 December: closed
  • 26 December - 8 January:12-6pm
  • 9 January: usual hours resume

Other venues on campus are operating as follows:

  • Café on the Square: Outlet reopens 11 January
  • From 12.01am on Sunday 20 December, Little Café on the Square will be takeaway only.
  • Crosslands: Open 11am-5pm between Monday 14 December and Friday 18 December. Outlet then reopens 11 January
  • The Van: Re-opens on 11 January
  • Kimiko: Re-opens on 11 January
  • For takeaways that deliver visit www.ubereats.com  or www.just-eat.co.uk

If you live in catered accommodation and need to go into self-isolation our Catering team will deliver your meals to you. For students living on campus or in private accommodation in the Egham area, in addition to the links in the section on ‘shopping’ below there are a range of delivery options for ready cooked food / takeaways.  Record in the delivery note that you are self-isolating so delivery must be made to your flat door - and ensure you wear a face covering when receiving the delivery. 

Food and essentials - shopping

The Union Shop is well stocked and can put orders together for delivery - it is open the following hours:

  • Saturday 12 December - Wednesday 23 December: 8am-6pm
  • Thursday 24 December- Sunday 3 January: closed
  • Monday 4 January - Friday 26 March: 8am-11pm

There is also Tesco, Waitrose and Iceland in Egham, which all deliver to campus. You can also order shopping via www.ubereats.com     

Morrisons have also just introduced a Student Doorstep Delivery.  The new service allows students who are isolating or in need of food the option to receive a next day delivery for just £2. To place an order, students should visit https://www.morrisons.com/students/order/ and payment will be taken at the doorstep upon delivery.

Further information about the other student delivery services available, including same day options, can be found at https://www.morrisons.com/help/students/  

If you order from these suppliers because you are self-isolating please add on the delivery note that you are self-isolating and that the delivery must be made safely to your flat door.

For students in self-catered accommodation on campus, we have some emergency food provisions if you have to self-isolate.

Please note on 25 and 26 December and 1 January, most food retailers will be closed.  Some petrol stations will be open and have food/essentials available e.g. M&S Simply Food at the BP Petrol Station, at the bottom of Egham Hill.

Fire alarm evacuation (on campus)

If the fire alarm sounds, even during your self-isolation it is vital that you evacuate your hall.

We ask that you ensure you wear a face covering as you evacuate the flat / corridor and while you are outside waiting to be allowed to re-enter the building.  You should also ensure you keep the required social distance between yourself and others who have evacuated, especially those not in your flat.

Deliveries from parents, supporters and friends

If you are in self-isolation over the vacation period, parents, supporters or friends can safely drop off supplies for you – they can leave things outside your accommodation door, and telephone /message you to say they have delivered. 

If they do not know how to find your accommodation, they can go to the Security Office in Founder’s between 10am and 5pm.

The Hub and College Post Room will be open between 9am-5pm from Friday 18 - Wednesday 23 December.

Medical attention/needs

If you are registered with the GP surgery on campus you contact them by telephone (01784 443131) where your need will be triaged, and you may be offered a video / telephone consultation

If you are registered with a different GP, please contact then as directed.

Also telephone this number for out-of-hours guidance and during the holiday period appointments may be at their Windsor practice.

Most pharmacies in the local area will deliver – any difficulties let supportingyou@rhul.ac.uk know.

In an emergency, please contact Security on 01784 443063.

Laundry

We have a self-isolation laundry service available for all students self-isolating in Halls. You can find out more about this service here. No collections on 25 December or 1 January.

Keeping active

Coronavirus (Covid-19) update - Saturday 19 December 2020

Following the new government guidelines, all student and staff-facing activities run by Royal Holloway Sport will be suspended and all facilities will be closed effective immediately until further notice. Keep an eye on our social media and intranets in the new year for more updates.

Physical activity has been proven to positively impact on our physical and mental health.  Taking time out of your day to exercise can improve your mood and reduce stress levels - it can even make you more productive. 

Staying active on campus

Make the most of our green campus and the beautiful surrounding area. Download the Royal Holloway Moves app, sign up using your student ID, connect a tracker and get moving. You will earn points for all of your walking, running or cycling activity which you can then redeem for a variety of rewards including coffees and pastries at catering outlets on campus or even a donation to a volunteering project. For more information, click here.

We also have arranged access to Les Mills – more details are here.

The Does You Good online class timetable is available now to all students and staff of Royal Holloway until 18 December. There's a huge range of classes, from yoga and pilates, to HIIT workouts and barre, to Zumba and LBT. There are even some meditation and journalling sessions in there to introduce you to some great practices which will positively impact your mental wellbeing. For more information about the classes on offer, how to sign up and book on, click here.

Getting out and about

Here are places that you might like to visit that are close by… https://www.visitsurrey.com/explore/egham-p196021

Check the Hall Life social media pages over Christmas break for lots of ideas of places to visit locally and our virtual events programme.

Financial difficulties

Contact our financial wellbeing team at moneymatters@royalholloway.ac.uk for advice and support with any financial problems.

Things to do

In addition to things you want to watch, read, or listen to, some ideas from the Hall Life team...

Set goals:

Productivity is about progress - it's about breaking our long-term goals down into daily action so that we can grow and develop. Yes, we're set to have a bit more free time on our hands at the moment but that doesn’t mean having to spend every second of the day rushing about in a bid to get everything done. Instead, by setting regular daily or weekly goals we can prioritise what's really important without feeling overwhelmed or overstretched. Depending on what you're looking to accomplish, there's a range of goal-planning journals and notebooks covering everything from cleaning, exercise and diet to education and life goals.

Download our calendar to help you get started

Make a bucket list:

Think positive and look ahead to sunnier days by making a bucket list. Rather than wallowing in your pyjamas for the fifth day in a row (we've all been there) change your outlook and reflect on all of the things you'll be able to do once lockdown restrictions are lifted. Looking to travel more?

Download our map of the world and get thinking where you would like to jet off too!  

Update your CV:

Before lockdown, even back in March, the idea of updating your CV, cover letter or LinkedIn profile might not have been very high up on your priority list. Rather than putting it off any longer, why not give all of your professional documents and accounts a total makeover? Use this present period to work towards an even brighter future.

Download our top tips from our Careers team for your CV

Also see the Hall Life calendar of events during the vacation can be accessed via the Hall Life Common Room - you can access these wherever you are.

You may also find some of the tips and advice from the earlier lockdown a helpful resource can be found here.

International travel

Please check before you travel and remember that things are changing.  If you travel out of the UK restrictions may change.

If you do travel overseas, you should consider the restrictions on entry to the country in question – including what testing you have to undertake before travelling, and whether you need to undertake a period of self-isolation in that country.  Do not assume that if you have negative ‘lateral flow tests’ that these will be accepted by the country you are travelling to.   And also plan ahead to avoid busy times and routes

There is helpful guidance at https://www.gov.uk/foreign-travel-advice in respect of travel corridors, but you should check with

• your embassy in the UK for up to date advice

• your airline as to any requirements they might have; and

• your insurer. 

For example some countries are requiring evidence (electronically or hardcopy) that you have undertaken a ‘PCR’ test within 72 hours of your departure, which indicates that you have tested negative for COVID-19. 

The latest guidance is that you should not use the NHS testing service, unless you have symptoms of Covid-19.  Instead, you can book a private test that fits in with your plans.  Speak to your GP, pharmacy or visit the following places where you can find information on how to book a private test:

https://www.boots.com/health-pharmacy-advice/covid-19-testing/covid-19-testing-service

https://onlinedoctor.lloydspharmacy.com/uk/coronavirus

https://healthclinics.superdrug.com/covid-19-antibody-testing-service/

For information about travelling to the UK – including the ten day self-isolation period and the ‘Test to Release’ scheme, please go to https://www.gov.uk/uk-border-control?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae

Information on the effect of the UK leaving the EU (Brexit)

All the information you need is on the student intranet.

Accessing study space

Revised library opening hours and services will operate in the Davison Building between 10 December and the start of the Spring Term. Access to study space and self-service access to collections will be possible on several days throughout this period, but you are advised to check opening times before visiting. Details of opening times and services will be published on the Library’s intranet pages.

Please remember to observe the social distancing measures in EWD during this time – the positioning of desks, chairs and screening are there for your own safety.

Note: the Davison Building and Library will be closed on the following days: 25, 26, 27, 28, December; 1, 2, and 3 January.

Founder’s Reading Room will remain open as a 24 hour study facility throughout the vacation

Borrowing and returning library books, accessing library enquiry services and learning support

From 20 November you will be able to borrow books until 1 February. They will not be recalled during this time. If you want to keep any books that you borrowed before 20 November, please make sure that you renew your loans before your leave campus. You’ll be able to renew your existing loans unless they have already been requested by someone else. If a book has already been requested, you will need to return it to the Library before Christmas.

Books can be returned when the Davison Building is closed by using the external dropbox opposite the Windsor Building.

If you have questions about the library’ services, contact the library at https://intranet.royalholloway.ac.uk/students/campus-life/the-library/about-us/get-in-touch.aspx Please note, there will be no library enquiry services between 24 December and 3 January inclusive. Loan laptops are available to borrow during this time, but any laptops borrowed from 23 December  onwards will not need to be returned by 4 January.

There are a range of Library services available to help you to develop the skills necessary to be able to access and use academic resources for your assessed work, both remotely and on campus. Find out more by contacting the Library. A  self-help course on Moodle is available to help you to develop important academic skills for using and referencing suitable academic resources. Find out more.

Faith and cultural support

For online services and support you can contact https://intranet.royalholloway.ac.uk/students/campus-life/chaplaincy-and-faith-support/multifaith-chaplaincy.aspx

The Chapel remains accessible as a quiet and calm space for (non-isolating) students during the day 

Accessing a covid-19 test during the holiday period

Please refer to the NHS Covid-19 App or https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/  for the latest information and details on how to book a PCR test.

Rubbish (on campus)

Collections will be:- Normal collection service except 25, 28 December and 1 January

If you are self-isolating, please double bag your waste in the bags provided, ensuring bags are tied at the top, and place these outside your flat / house / corridor main doors by 8am each day.

Over the main December holiday period collection days will be on the 21, 23, 24 and 29, 30, 31 with daily collections resuming from the 2 Jan.   

Ensure that you separate your waste properly as noted in the information in your flat - recycling, general and food waste.

If your sanitary bin is full, please leave it outside your flat / house / corridor main doors and email Residential Facilities for collection.

Cleaning (on campus)

Cleaning services will be continue as per your household schedule and if your scheduled day falls on a Bank Holiday the teams will attend the following day.

If you are self-isolating, it is even more important to remember Hands-Face-Space.  Washing hands thoroughly for 20 seconds and keeping shared areas clean. 

The cleaning team will use additional PPE to carry out their task.  

Please do not enter the areas that the cleaning teams are working in and maintain social distancing when they enter and leave your flat / house / corridor.

Accessing parcels and post (on campus)

The main College Post room will be open until 23 December and re-open on 5 January.

George Eliot reception will process all residential post during the main holiday period 24 December to 4 January.

The HUB post room will operate until 23 December and re-open on 5 January.   

The Kingswood service will remain unchanged.

Unfortunately, it is not able to arrange deliveries if you are self-isolating.

Maintenance

Problems in your accommodation on campus can be reported to  customerservices@royalholloway.ac.uk

If you are self-isolating, we will attend maintenance requests on campus that are an emergency i.e. power failures, major leaks that cannot be contained, blockages that may cause an overflow of sewage.

All other works, of a more minor nature will be recorded for action as soon as you are out of self-isolation.

If you are living off campus, please call your landlord as soon as possible.  

Keeping connected

Issues with IT/wifi connectivity on campus –  for help visit the IT webpages (please note support of the service is limited between 23 December and 5 January) 

If off campus, please call your landlord or internet provider 

Support / activities in the community

St John's Church plan to deliver a hot meal at 1pm on Friday 18 December. The dinner will be prepared in the Easter Centre to as many people in Egham and Englefield Green who would otherwise find it an even more challenging day this year. Exact details of this meal are still in planning, depending on what it/is not permissible under the updated tiers.  

If this is something that you are interested in, please send your name, address, contact number and any allergies to volunteering@royalholloway.ac.uk by 5pm on Thursday 3 December 

Christmas Carol Service

Join the virtual Christmas Carol Service at 5.30pm on Sunday 13 December, via Zoom. 

Christmas displays

Visit the Hub Garden and enjoy Christmas displays. From 10am-6pm on Saturday 12, Sunday 13, Saturday 19 and Sunday 20 December, at The Hub, 57 Larchwood Drive, Englefield Green, TW20 0SL.

Train travel

The Department for Transport has announced that students who had already booked train tickets to travel home for Christmas before the announcement of the student travel window can now rebook their tickets to travel between 3 to 9 December without paying additional fees.

Students who bought an Advance ticket before 11 November for a date of travel after 9 December can now change their Advance tickets to travel during the window without paying a change of journey fee of up to £10.  Flexible tickets such as Off Peak or Anytime can already be rebooked to another date without payment of an admin fee.

What are the arrangements for returning and testing in January?

Please go to the student intranet

College bus service

The College bus service will run as follows:

Visitors' Information Centre

The Visitor's Information Centre will be closed over the holiday break.

Kingswood Reception

Kingswood Reception will be open between 7am-10pm from Friday 18 December - Tuesday 5 January.

George Elliot Reception 

George Elliot Reception will be open between 8am-8pm on Friday 18 December, 9am-5pm from Saturday 19 December - Monday 4 Janurary and 8am-8pm on Tuesday 5 January.

Founder's Reception

Please revert to George Eliot Reception / Founder's Security.

Hub Reception

The Hub Reception will be open between 8am-8pm on Friday 18 December and 9am-5pm from Saturday 19 December - Wednesday 23 December. From Thursday 24 December - Monday 4 January please revert to George Eliot Reception / Founder's Security. On Tuesday 5 January the Reception will be open from 8am-8pm.

Accommodation FAQs

Can I leave my things in my room if I am going home?

Yes. Please do not leave any perishable food.

What if my housemate tests positive before I leave?

You will be required to self-isolate, but we will offer you the Lateral Flow test so you can check whether you are safe to travel during the Travel Window.

If you test negative you can travel home but will have to self-isolate at home for 14 days.

How can I keep in touch with other students who will be staying over the Christmas period?

We recommend you join the Hall Life Common Room

It is a good way to keep in touch, and arrange to meet up in a socially distanced way.