Supporting you if you have to self-isolate during the holiday break

From 9 December - 10 January


Supporting you should you have to self-isolate on campus/in the community

If you need to self-isolate, please let us know by completing the form so we can support you

Your health and wellbeing are a priority during required self-isolation and we are committed to offering students full support for their emotional and mental wellbeing if you are asked to isolate within your hall or local private sector house.

Wellbeing Advisers will contact you and your ‘household’ within 24 hours to agree arrangements. During work days you can also request a 1-2-1 with a Wellbeing Adviser.  

We will contact you again by email during the period of self-isolation and to confirm once the ten days of self-isolation has been completed. 

In the event of an urgent need or concern please remember that the campus security teams are on campus 24 / 7 and can be contacted on 01784 443063 or by email.

Samaritans run their service 365 days a year, 24 hours a day. They are able to listen and give you time to discuss whatever is troubling you in a supportive, non-judgemental and confidential way – full details at Phone: 116 123

We have a range of resources and guidance available for you to ensure that you’re also looking after your mental health and wellbeing:

A range of information from the SU is also available on their website


If you live in catered accommodation and need to go into self-isolation our Catering team will deliver your meals to you. 

For students living on campus or in private accommodation in the Egham area, in addition to the links in the section on ‘shopping’ below there are a range of delivery options for ready cooked food / takeaways.  Record in the delivery note that you are self-isolating so delivery must be made to your flat door - and ensure you wear a face covering when receiving the delivery. 

For takeaways that deliver visit  or

Food and essentials - shopping

The Union Shop is well stocked and can put orders together for delivery - 

it is open the following hours:

  • Saturday 12 December - Wednesday 23 December: 8am-6pm
  • Thursday 24 December- Sunday 3 January: closed
  • Monday 4 January - Friday 26 March: 8am-11pm

There is also Tesco, Waitrose and Iceland in Egham, which all deliver to campus. You can also order shopping via     

Morrisons have also just introduced a Student Doorstep Delivery.  The new service allows students who are isolating or in need of food the option to receive a next day delivery for just £2. To place an order, students should visit and payment will be taken at the doorstep upon delivery.

Further information about the other student delivery services available, including same day options, can be found at

If you order from these suppliers because you are self-isolating please add on the delivery note that you are self-isolating and that the delivery must be made safely to your flat door.

For students in self-catered accommodation on campus, we have some emergency food provisions if you have to self-isolate.

Fire alarm evacuation (on campus)

If the fire alarm sounds, even during your self-isolation it is vital that you evacuate your hall.

We ask that you ensure you wear a face covering as you evacuate the flat / corridor and while you are outside waiting to be allowed to re-enter the building.  You should also ensure you keep the required social distance between yourself and others who have evacuated, especially those not in your flat.

Deliveries from parents, supporters and friends

If you are in self-isolation over the vacation period, parents, supporters or friends can safely drop off supplies for you – they can leave things outside your accommodation door, and telephone /message you to say they have delivered. 

If they do not know how to find your accommodation, they can go to the Security Office in Founder’s between 10am and 5pm


We have a self-isolation laundry service available for all students self-isolating in Halls. You can find out more about this service here. No collections on 25 December or 1 January.

Medical attention/needs

If you are registered with the GP surgery on campus you contact them by telephone (01784 443131) where your need will be triaged, and you may be offered a video / telephone consultation. 

If you are registered with a different GP, please contact then as directed.

Also telephone this number for out-of-hours guidance and during the holiday period appointments may be at their Windsor practice. 

Most pharmacies in the local area will deliver – any difficulties let know. 

In an emergency, please contact Security on 01784 443063.

Financial difficulties

Contact our financial wellbeing team at for advice and support with any financial problems.  

Things to do

In addition to things you want to watch, read, or listen to, some ideas from the Hall Life team...

Set goals:

Productivity is about progress - it's about breaking our long-term goals down into daily action so that we can grow and develop. Yes, we're set to have a bit more free time on our hands at the moment but that doesn’t mean having to spend every second of the day rushing about in a bid to get everything done. Instead, by setting regular daily or weekly goals we can prioritise what's really important without feeling overwhelmed or overstretched. Depending on what you're looking to accomplish, there's a range of goal-planning journals and notebooks covering everything from cleaning, exercise and diet to education and life goals.

Download our calendar to help you get started

Make a bucket list:

Think positive and look ahead to sunnier days by making a bucket list. Rather than wallowing in your pyjamas for the fifth day in a row (we've all been there) change your outlook and reflect on all of the things you'll be able to do once lockdown restrictions are lifted. Looking to travel more?

Download our map of the world and get thinking where you would like to jet off too!  

Update your CV:

Before lockdown, even back in March, the idea of updating your CV, cover letter or LinkedIn profile might not have been very high up on your priority list. Rather than putting it off any longer, why not give all of your professional documents and accounts a total makeover? Use this present period to work towards an even brighter future.

Download our top tips from our Careers team for your CV

Also see the Hall Life calendar of events during the vacation can be accessed via the Hall Life Common Room - you can access these wherever you are. 

You may also find some of the tips and advice from the earlier lockdown a helpful resource can be found here.


Faith and cultural support

View the online services and support available.

The Chapel remains accessible as a quiet and calm space for (non-isolating) students during the day.

Accessing Covid-19 information and/or a test during the holiday period

If you have been asked to self-isolate by the NHS and you start to develop symptoms, , please refer to the NHS Covid-19 App or  for the latest information and details on how to book a PCR test.

Rubbish (on campus)

Collections will be:- Normal collection service except 25, 28 December and 1 January

If you are self-isolating, please double bag your waste in the bags provided, ensuring bags are tied at the top, and place these outside your flat / house / corridor main doors by 8am each day.

Over the main December holiday period collection days will be on the 21, 23, 24 and 29, 30, 31 with daily collections resuming from the 2 Jan.

Ensure that you separate your waste properly as noted in the information in your flat - recycling, general and food waste.

If your sanitary bin is full, please leave it outside your flat / house / corridor main doors and email Residential Facilities for collection.

Cleaning (on campus)

Cleaning services will be continue as per your household schedule and if your scheduled day falls on a Bank Holiday the teams will attend the following day.

If you are self-isolating, it is even more important to remember Hands-Face-Space.  Washing hands thoroughly for 20 seconds and keeping shared areas clean.

The cleaning team will use additional PPE to carry out their task.

Please do not enter the areas that the cleaning teams are working in and maintain social distancing when they enter and leave your flat / house / corridor.

Accessing parcels and post (on campus)

Unfortunately, the post room is not able to arrange deliveries if you are self-isolating during the holiday period.


Problems in your accommodation on campus can be reported to

If you are self-isolating, we will attend maintenance requests on campus that are an emergency i.e. power failures, major leaks that cannot be contained, blockages that may cause an overflow of sewage.

All other works, of a more minor nature will be recorded for action as soon as you are out of self-isolation.

If you are living off campus, please call your landlord as soon as possible.

Keeping connected

Issues with IT/wifi connectivity on campus –  for help visit the IT webpages (please note the service is limited between 23 December and 5 January).

If off campus, please call your landlord or internet provider

How can I keep in touch with other students who will be staying over the Christmas period?

We recommend you join the Hall Life Common Room

It is a good way to keep in touch, and arrange to meet up in a socially distanced way – you can still join in many activities as many are online.