EWD Student Services_DOB6840

Get a replacement College Card


Find out how to replace your College Card if it's damaged, expired, lost or stolen

College Card: Service Update as of 3 April 2020 

Following the recent announcement by the UK Government regarding Coronavirus (COVID-19), we have suspended our face-to-face service and the Student Services Centre team is now working remotely. This means that we are unable to offer our normal replacement card service until further notice.

If you are still living on Campus and have lost your College Card, please do not worry:

  • If you are locked out of your bedroom please contact your hall reception who will be able to arrange access for you. Your hall reception can arrange a temporary room key which will allow you access to your room and building until we are able to offer our replacement college card service again.
  • If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and by using the UpayChilli app, you will be able to pay for things using the QR code. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.

Royal Holloway has dedicated webpages with frequently asked questions on the College's response to Coronavirus.

My card is damaged or expired

If your card is damaged through reasonable wear or tear or it expires, then please bring it to the Student Services Centre in the Davison Building so we can issue you with a free replacement College Card. If you do not have your damaged or expired card to hand in then please see the information below regarding lost cards.

Please be aware that we reserve the right to refuse a free replacement if we believe the card has been deliberately damaged.

My card is lost or has been stolen

We offer all students one free replacement if your card is lost or stolen during your programme of study, after you have had your free replacement, you will be charged a fee of £10 for every future replacement.

For more information please see our College Card Policy.

I've had my free replacement, how do I pay for a new card?

You can pay for your replacement College card either online through the Royal Holloway Online Store or in person using a debit or credit card at the Student Services Centre. Please note, we do not accept cash payments. 

I've order a replacment College Card through the online store, when will I recieve it?

We aim to produce all replacement College cards ordered through the Royal Holloway Online Store within one working day. Once it’s ready, we’ll send you an email to let you know that your card is available for collection from the Student Services Centre.

I need a new College Card but don't visit campus often

Please contact the Student Services Centre so that we can discuss the options available to you. 

I have credit on my account, will I lose this if I get a new College Card?

No, your balance is linked to your campus account not a specific College Card. 

Can I keep my old card?

No, students are only permitted to have one College Card. 

Can I change the photo on my College Card?

If you request to change your photo after you have submitted a photo or had your photo taken at Enrolment, you will be charged a fee of £10 to re-print your College Card.

 

 

 

Living in Halls?

If you live in Halls of Residence where your College Card acts as your room key, you will need to take your new card to your Halls Reception to have it programmed for access.

Have a gym membership?

If you have a gym membership you will need to take your new card to the Sports Centre to have it reprogrammed for access. 

The small print

Your enrolment will be checked prior to issuing a replacement card. If there are any outstanding elements of your enrolment we will be unable to issue a new card until this has been resolved

Questions?

Contact the Student Services Centre.