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Browns Community Services

 

BACKGROUND:

The High Intensive Complex Support Project from Browns Community Services CIC delivers intensive assertive outreach to a case load of around 10 of the town’s most complex clients, spending as long as is necessary with them to make an impact. For example, by accompanying them to meetings and appointments, looking for them around the city offering when they go missing as well as an out of hours services and providing continuity of care. By going back again and again to talk to the same people they build trust and a rapport that enables them to really get to grips with those individuals and their issues and find solutions.

The project aims to offer support to hard-to-engage clients who are struggling with various complex issues. The project offers a bespoke emotional support and practical advice to help the client gain control over their life, manage and overcome areas that they are struggling in and learn to develop their knowledge, confidence and resilience. By offering this user-led, intensive service, Browns Community Services CIC aims to reduce reliance on and over-use of other services that may not have the appropriate resources, time or in-depth knowledge to help (for example, local police services).

PROJECT:

Browns are needing the report to show :

  • The benefits of the service.
  • Cost saving of project on other services such as prison, police and homeless
  • Show that service  promotes inter agency working ensuring that needs of a broad range of clients identified in assessment are met through a range of integrated provisions through partnership working.
  • The benefits of multi-agency support mean that the project service users who are experiencing crisis can readily access the range of services they need within the local community. 
  • Interview and feedback from services users.

TIMESCALE:

The partner is seeking someone to start on this ASAP, with the report to be ready by March 2019.

Please email Louise McGarr at CommunityResearchHub@royalholloway.ac.uk if you are interested in this project and would like to be introduced to the partner concerned.