Hospital staff

Make an appointment


How to make an appointment and access healthcare at the Health Centre

Making an appointment

  • Visit the GP Surgery in the north-east corner of Founder's Building
  • Or call them on on 01784 443131
  • You can also make appointments via the NHS app. 

There is a NHS triage process in place for appointments.

Appointment cancellation notification

Please help the smooth running of the practice by letting them know if you will be unable to attend your appointment as soon as you know.  This will allow the reception team to offer that slot to another patient who may need it.

If there is a particular General Practitioner (GP) or Nurse Practitioner (NP) you'd like to see, please let the reception team know when you book your appointment so they can accommodate this preference.  Please be aware they may be able to offer you an earlier appointment if you don't have a preference.

An appointment with a GP may not always be available on the day and a NP may be able to assist you with an appointment.  

Extended hours access

The GP surgery are able to offer extended hours access to NHS services to patients.  Patients can book a telephone appointment to speak directly to a GP on Monday & Thursday evenings after routine services have closed for the day.  Patients can also book extended hours appointments to be seen at the branch surgery in Windsor on a Monday evening.  Please ask at reception for these appointments.  

General Practice Hub Appointments (Windsor) 

Extended access to GP services continue for patients who find it difficult to attend appointments between 9am - 5:30pm.  Evening and weekend appointments are available at King Edward Hospital, Windsor. These appointments are bookable in advance via the Clarence Medical reception team.  Further details are available online here.  

Sexual Health and STI appointments 

There are regular sexual health and STI appointments available with Dr Laura Dickinson, one of the partner GPs.  These appointment slots provide access to full sexual health history & screening (including HIV testing and counselling, chlamydia and gonorrhoea testing).  Certain conditions requiring more specialist treatment will require attendance at the Garden Sexual Health Clinic in Slough but every effort will be made to provide treatment within the practice where possible.  Please book an appointment with Dr Dickinson at one of her surgeries via reception. 

STI screening 

Patients who solely require screening can also obtain STI kits at Jays Pharmacy in Egham or online or by text from the NHS.  If you are under 25 and living in Surrey you can order a free Chlamydia and Gonorrhoea test by text . Text the word REACH, followed by your full name, address and date of birth to 80010. 

Contraception (Family planning) appointments 

There are regular contraception appointments at the surgery run by Mrs Louise Watts. Apppointments are bookable via the surgery reception team.  

Patient Participation Group (PPG)

Each term the GP surgery team hold a Patient Participation Group meeting.  The PPG meeting is intended to (i) be a critical friend to the practice providing the surgery with a patient perspective, (ii) allow regular communications and information sharing between the surgery and patients, (iii) allow for discussion of topics of mutual interest and (iv) help and encourage patients to be empowered to take responsibility for their health.  All registered patients of the GP Surgery are welcome to attend. 

  1. Friday 13 December 2019; 12pm - 1pm. Summary & actions
  2. Tuesday 3 March 2020; 12pm - 1pm.  Summary & actions
  3. Tuesday 26 May 2020; 12pm - 1pm.  Summary & actions.

In an emergency

Emergency contact telephone numbers
Emergency services           999                   
NHS advice line 111
St Peter's Hospital (Accident & Emergency)        01932 872000     
Surrey Police (non-emergency) 101
Royal Holloway University Campus Security 01784 443063
Surrey & Borders Mental Health Crisis team (24 hours) 0800 815 4644

In an emergency which requires an immediate response:

  1. Call 999 for the emergency services
  2. Immediately after please also inform Security on 01784 443888 (444 on an internal line)
  3. The Security team will then make sure the emergency services are escorted to the correct location on campus as quickly as possible.

Our team

Our General Practitioners

General Practitioners (GPs) look after the health of people in their local community and deal with a range of health issues.  They also provide health education, offer advice on diet & smoking, run clinics, give vaccinations and carry out simple surgical operations. 

Dr Gero Baiarda (Lead GP) (m)    

MBBS, MSc (Child Health), DPD, MA, Diploma of Dermoscopy

Interest in Dermatology, Paediatrics, Mental Health

Dr Richard Harrison (m)

BMBS, BMED Sci, MRCS, MRCGP, MD, MBA

Interest in Minor Surgery

Dr Laura Dickinson (f)

MBBS, MRCGP.

Interest in Family Planning, Contraception

Dr Amandeep Sanghera (f) 

Qualifications to follow

Dr Saqib Sayed (m)  Qualifications to follow 

Our Nurse Practitioners 

Nurse Practitioners are registered nurses who have completed additional training to either degree or masters level.  As a result of their enhanced training they are able to assess, diagnose, treat and manage illness and disease and prescribe some medications.

Mrs Sue Harman                            

Dip HE Registered Nurse

BSc (Hons) Nurse Practitioner

Interest in Asthma, Diabetes, Minor Illness

Ms Deborah Hepburn

Dip HE Registered Nurse (Adult Nursing),

BSc (Hons) Specialist Practitioner, DN

PG Dip, Advanced Nursing Practice, NP

Independent Prescriber 

CQC (Care Quality Commission) inspection 

Clarence Medical Centre was subject to a CQC inspection in November 2019 and their services were recorded as good.  The full CQC report and evidence table can be found here on the CQC website

Complaints procedure: Clarence Medical Centre

If you wish to make a complaint this should be made in writing to the Practice Manager as quickly as possible after the issue of concern.  This should be sent to Carol Houghton, Practice Manager, Clarence Medical Centre, Vansittart Road, Windsor, SL4 5AS or by email to wamccg.rhchealthcentre@nhs.net

The Practice will acknowledge receipt within three working days and aim to have looked into the matter within ten working days.  You will then receive a formal reply in writing, or may be invited to meet with the person(s) concerned to attempt to resolve the issue.  When the investigations are completed a final response will be sent to you.

Appeal

If you are dissatisfied with the outcome you have the right of appeal to the Ombudsman.  The contact details are: The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP.  Tel: 0345 015 4033.  www.ombudsman.org.uk

Patient Advice and Liaison Service (PALS) 

You may also approach the Patient Advice and Liaison Service (PALS) for help or advice.  The PALS within Berkshire PCT can be concated by telephone on 01753 635615 and they can provide confidential advice and support, helping you to sort out any concerns you may have about the care the Practice provides, guiding you through the different services avaialble from the NHS.  

Opening hours

Term time

Monday - Friday: 9am - 5.30pm

Outside of term time

Monday - Friday: 9am - 1pm and 2pm - 5pm

Doors close fifteen minutes prior to closing time.

Out of hours service

Call 01753 865773.

(You will need the surgery details: Clarence Medical Centre, Royal Holloway)

Protected learning time (PLT)

All GP surgeries in the Windsor and Maidenhead CCG - of which the GP Surgery is a part - are required to close for mandatory clinical and non-clinical staff training one afternoon per month.  On these days phones will be diverted to the out of hours service as a first point of call.  

The surgery will be closed for PLT from 12:30pm until the following day on: 

2020

  • Thursday 26 March 
  • Wednesday 29 April
  • Thursday 21 May
  • Wednesday 24 June
  • Thursday 16 July
  • Thursday 17 September
  • Thursday 22 October
  • Thursday 12 November
  • Thursday 17 December

2021

  • Wednesday 13 January
  • Wednesday 24 February
  • Thursday 25 March 

How to get here

You can get to the GP Surgery on the East side of the Founder's building using the steps opposite the Windsor Building.  Once inside Founder's the surgery is on the right.

The GP Surgery has disabled access via the lift between Founder's main reception and Crosslands, or by prior arrangement from inside the North Quad.

If your disability or illness means you are unable to get to the surgery please let us know and we'll work to make alternative arrangements for you.