Making an appointment
- Visit the GP Surgery in the north-east corner of Founder's Building
- Or call them on on 01784 443131.
- You can also make appointments via the NHS app.
There is a NHS triage process in place for appointments.
Appointment cancellation notification
Please help the smooth running of the practice by letting them know if you will be unable to attend your appointment as soon as you know. This will allow the reception team to offer that slot to another patient who may need it.
If there is a particular General Practitioner (GP) or Nurse Practitioner (NP) you'd like to see, please let the reception team know when you book your appointment so they can accommodate this preference. Please be aware they may be able to offer you an earlier appointment if you don't have a preference.
An appointment with a GP may not always be available on the day and a NP may be able to assist you with an appointment.
Extended hours access
The GP surgery are able to offer extended hours access to NHS services to patients. Patients can book a telephone appointment to speak directly to a GP on Monday & Thursday evenings after routine services have closed for the day. Patients can also book extended hours appointments to be seen at the branch surgery in Windsor on a Monday evening. Please ask at reception for these appointments.
General Practice Hub Appointments (Windsor)
Extended access to GP services continue for patients who find it difficult to attend appointments between 9am - 5:30pm. Evening and weekend appointments are available at King Edward Hospital, Windsor. These appointments are bookable in advance via the Clarence Medical reception team. Further details are available online here.
Sexual Health and STI appointments
There are regular sexual health and STI appointments available with Dr Laura Dickinson, one of the partner GPs. These appointment slots provide access to full sexual health history & screening (including HIV testing and counselling, chlamydia and gonorrhoea testing). Certain conditions requiring more specialist treatment will require attendance at the Garden Sexual Health Clinic in Slough but every effort will be made to provide treatment within the practice where possible. Please book an appointment with Dr Dickinson at one of her surgeries via reception.
Patients who solely require screening can also obtain STI kits at Jays Pharmacy in Egham or online or by text from the NHS. If you are under 25 and living in Surrey you can order a free Chlamydia and Gonorrhoea test by text . Text the word REACH, followed by your full name, address and date of birth to 80010.
Contraception (Family planning) appointments
There are regular contraception appointments at the surgery run by Mrs Louise Watts. Apppointments are bookable via the surgery reception team.
Patient Participation Group (PPG)
Each term the GP surgery team hold a Patient Participation Group meeting. The PPG meeting is intended to (i) be a critical friend to the practice providing the surgery with a patient perspective, (ii) allow regular communications and information sharing between the surgery and patients, (iii) allow for discussion of topics of mutual interest and (iv) help and encourage patients to be empowered to take responsibility for their health. All registered patients of the GP Surgery are welcome to attend.
- Friday 13 December 2019; 12pm - 1pm. Summary & actions
- Tuesday 3 March 2020; 12pm - 1pm. Summary & actions
- Tuesday 26 May 2020; 12pm - 1pm. Summary & actions.
In an emergency
Emergency contact telephone numbers
|NHS advice line
|St Peter's Hospital (Accident & Emergency)
|Surrey Police (non-emergency)
|Royal Holloway University Campus Security
|Surrey & Borders Mental Health Crisis team (24 hours)
||0800 815 4644
In an emergency which requires an immediate response:
- Call 999 for the emergency services
- Immediately after please also inform Security on 01784 443888 (444 on an internal line)
- The Security team will then make sure the emergency services are escorted to the correct location on campus as quickly as possible.
Our General Practitioners
General Practitioners (GPs) look after the health of people in their local community and deal with a range of health issues. They also provide health education, offer advice on diet & smoking, run clinics, give vaccinations and carry out simple surgical operations.
|Dr Gero Baiarda (Lead GP) (m)
MBBS, MSc (Child Health), DPD, MA, Diploma of Dermoscopy
Interest in Dermatology, Paediatrics, Mental Health
|Dr Richard Harrison (m)
BMBS, BMED Sci, MRCS, MRCGP, MD, MBA
Interest in Minor Surgery
|Dr Laura Dickinson (f)
Interest in Family Planning, Contraception
|Dr Amandeep Sanghera (f)
Qualifications to follow
|Dr Saqib Sayed (m)
||Qualifications to follow
Our Nurse Practitioners
Nurse Practitioners are registered nurses who have completed additional training to either degree or masters level. As a result of their enhanced training they are able to assess, diagnose, treat and manage illness and disease and prescribe some medications.
|Mrs Sue Harman
Dip HE Registered Nurse
BSc (Hons) Nurse Practitioner
Interest in Asthma, Diabetes, Minor Illness
|Ms Deborah Hepburn
Dip HE Registered Nurse (Adult Nursing),
BSc (Hons) Specialist Practitioner, DN
PG Dip, Advanced Nursing Practice, NP
CQC (Care Quality Commission) inspection
Clarence Medical Centre was subject to a CQC inspection in November 2019 and their services were recorded as good. The full CQC report and evidence table can be found here on the CQC website.
Complaints procedure: Clarence Medical Centre
If you wish to make a complaint this should be made in writing to the Practice Manager as quickly as possible after the issue of concern. This should be sent to Carol Houghton, Practice Manager, Clarence Medical Centre, Vansittart Road, Windsor, SL4 5AS or by email to firstname.lastname@example.org.
The Practice will acknowledge receipt within three working days and aim to have looked into the matter within ten working days. You will then receive a formal reply in writing, or may be invited to meet with the person(s) concerned to attempt to resolve the issue. When the investigations are completed a final response will be sent to you.
If you are dissatisfied with the outcome you have the right of appeal to the Ombudsman. The contact details are: The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Tel: 0345 015 4033. www.ombudsman.org.uk.
Patient Advice and Liaison Service (PALS)
You may also approach the Patient Advice and Liaison Service (PALS) for help or advice. The PALS within Berkshire PCT can be concated by telephone on 01753 635615 and they can provide confidential advice and support, helping you to sort out any concerns you may have about the care the Practice provides, guiding you through the different services avaialble from the NHS.