EWD with Founders reflection

The Student Services Centre team


Find out more about our vision and our team members

Our vision

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

To achieve our vision we will:

  • Keep a record of all enquiries to ensure that you never have to explain your situation more than once
  • Regularly train our staff so they have the knowledge to help with your query
  • Resolve your query as quickly as we can, keeping you informed of our progress
  • Actively promote the events and services that are available to you across campus
  • Continually review our services to ensure we are putting you at the heart of all improvements
  • Ensure our online presence is innovative and current, so that you can access the information you need, when you need it

Our Team

See our team members below.

Contact us

Opening hours

  • Email: Mon - Fri 9am - 5pm

  • Phone: Mon - Fri 10am - 4pm

  • Walk In: Mon - Fri 10am - 4pm 



 

 

 

 

bryony-jones Carol Chan, Student Services Centre Elsa_Williamson_2018 Sarah Taylor

Bryony Jones

Student Services Centre

Manager

Carol Chan

Student Services Centre

Assistant Manager

Elsa Day

Student Services Centre

Assistant Manager

Sarah Taylor

Student Services Centre

Assistant Manager

nasir-abu-sohid

spiller sarah Laxmi Wadher Liam

Nasir Abu Sohid

Student Services Centre Senior Advisor

Sarah Spiller

Student Services Centre Advisor 

 Laxmi Wadher

Student Services Centre Supervisor

(Enquiry Management)

Liam Thompson

Student Services Centre Supervisor

(Accommodation)

wilson sara Lucie Margetts

Sara Wilson  

Student Services Centre Advisor

Lucie Margetts

Student Services Centre Advisor 

Emily Lews

Student Services Centre Advisor

Ama Baring

Knowledge Officer