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Student Advisory & Wellbeing


Our Student Advisory & Wellbeing teams provide a wide range of assistance to students who may need some extra support to manage their own educational and personal progression. The specialist staff are pleased to talk to all students and staff about all issues relating to student support and wellbeing.  

Initial contact by students can be made by email or by calling in to one of our offices in Founder's building (1st floor).

Staff requests for training, advice or copies of our publications (including the Supporting you at Royal Holloway leaflet) should be directed to the Student Advisory & Wellbeing senior team.  

Student Advisory & Wellbeing department

The Student Advisory & Wellbeing department aims are to assist students with their transition and adjustment to university life (co-ordinating reasonable adjustments where appropriate); empower students by enabling them to successfully continue their studies; support students to embrace opportunities and make the most of their time at Royal Holloway and encourage students to seek advice and guidance when needed - before the issue becomes overwhelming. 

  • Helen Groenendaal, Head of Student Advisory & Wellbeing (& Student Conduct Officer)

The department is comprised of:

Clinical Mental Health & Wellbeing

  • Under recruitment, Primary Care Mental Health Practitioner
  • Under recruitment, Primary Care Mental Health Practitioner 

Disability & Dyslexia Services

The Disability & Dyslexia Services team support dyslexic students, disabled students and those with chronic (12+ months) medical conditions and work to remove any barriers enabling them to achieve their full academic and social potential.  

  • Julie Wright, Head of Disability & Dyslexia Services
  • Jackie Knowles,  Academic Adviser (Specific Learning Difficulties)
  • Mona Khatibshahidi, Academic Adviser (Disabled Students)
  • Fiona Lambie, Study Skills Tutor 
  • Lisa Bond, Mental Health Adviser
  • Susan Jewitt, Disability & Dyslexia Adviser
  • Emilie Titterrell, Disability & Dyslexia Adviser
  • Nickie Webb, Disability & Dyslexia Adviser
  • Fenella Attewell, Disability & Dyslexia Services Administrator 
  • Plus a team of Specialist Mentors and Student Helpers

Financial Wellbeing 

The Financial Wellbeing team aim to ensure a student's time at university is as financially stress-free as possible.  They provide budgeting advice and can provide funding assistance through the Study Support Grant.

  • Tina Barnard, Student Financial Advice Manager
  • Charlene Dawkins, Student Financial Adviser

International Student Support & Inclusivity

The International Student Support team give students advice on visa issues and support international students' integration into study and life in the UK.

  • Denise Keable, Head of International Support & Inclusivity
  • Robert Young, International Student Adviser
  • Nicole Bester, International Funding Co-ordinator
  • Szu Ho / Debbi Raymond, International Student Support Assistant

Multifaith Chaplaincy

The Multifaith Chaplaincy team aim to model inclusion on campus and the Chaplains work together to support spiritual and religious development.  They are happy to offer a listening ear to anyone in need - whether you have a religious belief or not. 

  • Orion Edgar, Anglican Chaplain
  • John Dickson, Catholic Chaplain
  • Nisar Shaikh, Muslim Chaplain
  • Jackie Barber, Multifaith Chaplaincy & Weddings Co-ordinator

Student Counselling

The Student Counselling team provide students with the chance to talk about personal and emotional concerns in a friendly, non-judgmental and confidential setting.  

  • Pat Simpson, Head of Student Counselling
  • Dee Raja, Student Counsellor / Supervisor
  • Rosemary Underwood, Counselling Caseworker 
  • Nicky Rodgers, Counselling Caseworker
  • Karen Macmillan, Counselling Caseworker
  • Kenny Aruwa, Counselling Caseworker
  • Jennifer Chivers, Counselling Caseworker
  • Helen Beaumont, Counselling Co-ordinator (job-share; Mon - Wed ) 
  • Sonia Owen, Counselling Co-ordinator (job-share; Wed- Fri)

Student Wellbeing

The Student Wellbeing team offer wellbeing advice and guidance to all students to support you in maintaining a healthy lifestyle which will enable you to make the most of your Royal Holloway experience. They also oversee the Be a Good Neighbour campaign supporting students in the local community.  

  • Lee Fellows, Head of Student Wellbeing
  • Kate Corti, Wellbeing Adviser
  • Emma Watson, Wellbeing Adviser
  • Susan Eastburn, Wellbeing Adviser
  • Amanda Ellis, Community Support Co-ordinator
  • Liz Hudson, Phil Simcock, Carolyne Wishart, David Hannaby, Community Wellbeing Advisers

Welfare Guide for Staff

The university and Students' Union have written a Welfare Guide for Staff from Academic Schools, Professional Services and the Student's Union.   (under review and update Autumn 2019)