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Student Advisory & Wellbeing


Our Student Advisory & Wellbeing teams provide a wide range of assistance to students who may need some extra support to manage their own educational and personal progression. The specialist staff are pleased to talk to students and staff about all issues relating to student support and wellbeing.  

Contact us

Here are details of our revised operations during the government restriction period.  All services remain contactable via email, Skype and MS Teams.  We operate a student helpdesk for all general enquiries and signposting between the hours of 10am - 2pm during term time in Founder's East room 140. (currently not available due to social distancing measures and government restrictions)

Contact can be made by students via email to the central Supporting You mailbox or directly to a team mailbox (as below).   

Staff requests for training, advice or copies of our publications (including the Supporting you at Royal Holloway leaflet) should be directed to the Student Advisory & Wellbeing senior team.  

Student Advisory & Wellbeing department

Our Student Advisory & Wellbeing department aims are to assist students with their  university life and wellbeing (co-ordinating reasonable adjustments where appropriate); to empower students by enabling them to successfully continue their studies; to support students to embrace opportunities and make the most of their time at Royal Holloway and to encourage students to seek advice and guidance when needed - before the issue becomes overwhelming. 

  • Helen Groenendaal, Head of Student Advisory & Wellbeing (& Student Conduct Officer)

The department is comprised of:

Clinical Mental Health & Wellbeing

The Primary Care Mental Health Practitioners provide mental healthcare to students who require support in primary care and form with the NHS GP surgery a common point of entry for triage, assessment and referral (where needed) onto specialist mental health services. 

Email the team to book a mental health triage appointment.

  • Jane Gittins, Primary Care Mental Health Practitioner 
  • Under recruitment, Primary Care Mental Health Practitioner 

Disability & Dyslexia Services

The Disability & Dyslexia Services team support dyslexic students, disabled students and those with chronic (12+ months) medical conditions and work to remove any barriers enabling them to achieve their full academic and social potential. 

The team hold drop-ins for students each day between 11am - 2pm in Founder's East 153.  (currently unavailable)

  • Julie Wright, Head of Disability & Dyslexia Services
  • Jackie Knowles, Academic Adviser (Specific Learning Difficulties)
  • Mona Khatibshahidi, Academic Adviser (Disabled Students)
  • Fiona Lambie, Study Skills Tutor 
  • Bethany Gale, Mental Health Adviser & Specialist Mentor 
  • Susan Jewitt, Disability & Dyslexia Adviser
  • Emilie Titterrell, Disability & Dyslexia Adviser
  • Nickie Webb, Disability & Dyslexia Adviser
  • Fenella Attewell, Disability & Dyslexia Services Administrator 
  • Plus a team of Specialist Mentors and Student Helpers

Financial Wellbeing 

The Financial Wellbeing team aim to ensure a student's time at university is as financially stress-free as possible.  They provide budgeting advice and can provide funding assistance through the Study Support Grant. 

  • Tina Barnard, Student Financial Advice Manager
  • Charlene Dawkins, Student Financial Adviser

International Student Support

The International Student Support team give students advice on visa issues and support international students' integration into study and life in the UK.

  • Denise Keable, Head of International Support & Inclusivity
  • Robert Young, International Student Adviser
  • Nicole Young, International Funding Co-ordinator
  • Szu Ho, International Student Support Assistant

Multifaith Chaplaincy

The Multifaith Chaplaincy team aim to model inclusion on campus and the Chaplains work together to support spiritual and religious development.  They are happy to offer a listening ear to anyone in need - whether you have a religious belief or not. 

  • Revd. Dr. Orion Edgar, Anglican Chaplain
  • Fr. John Dickson, Catholic Chaplain
  • Nisar Shaikh, Muslim Chaplain
  • Jackie Barber, Multifaith Chaplaincy & Weddings Co-ordinator

Student Counselling

The Student Counselling team provide students with the chance to talk about personal and emotional concerns in a friendly, non-judgmental and confidential setting. 

  • Pat Simpson, Head of Student Counselling
  • Dee Raja, Student Counsellor / Supervisor
  • Kenny Aruwa, Counselling Caseworker
  • Jenny Chivers, Counselling Caseworker 
  • Karen Macmillan, Counselling Caseworker 
  • Nicky Rodgers, Counselling Caseworker
  • Victoria Turton-Blyth, Counselling Caseworker
  • Helen Beaumont, Counselling Co-ordinator (job-share; Mon - Wed ) 
  • Faiza Akram, Counselling Co-ordinator (job-share; Wed- Fri)

Student Wellbeing

The Student Wellbeing triage team offer wellbeing advice and guidance to all students to support you in maintaining a healthy lifestyle which will enable you to make the most of your Royal Holloway experience. They also oversee the Be a Good Neighbour campaign supporting students in the local community. 

The team hold drop in sessions between 9:30am - 3:00pm each weekday in Founder's East 130.  

  • Lee Fellows, Head of Student Wellbeing
  • Kate Corti, Wellbeing Adviser
  • Emma Watson, Wellbeing Adviser
  • Susan Eastburn, Wellbeing Adviser
  • Amanda Ellis, Community Support Co-ordinator
  • Liz Hudson, Phil Simcock, Carolyne Wishart, David Hannaby, Community Wellbeing Advisers


We welcome feedback from students and staff on our services to help us continually advance and develop.  Please complete our online feedback form to help us in supporting you at Royal Holloway. 

Guide for Staff

The university and Students' Union have written a Welfare Guide for Staff from Academic Schools, Professional Services and the Student's Union.   (under review and update, Summer 2020)


Student Advisory & Wellbeing 

Department contacts