There are many ways in which comments, concerns or suggestions about particular aspects of College life may be made:
- Personal Advisers or Tutors who may be able to help with problems
- Student Staff Committees can provide a general means of communicating and resolving difficulties. Each programme of study should have a designated Student Staff Committee Representative who can be contacted (details can usually be found on department webpages)
- Feedback surveys on teaching , administration and other support services can be completed e.g. Feedback on individual courses and feedback at the end of the programme by NSS
- The Students’ Union Advice & Support Centre can offer advice on how else to voice your concerns (tel. +44 (0)1784 276700)
Most problems should be resolved through these methods. The complaints procedure is only intended to deal with complaints that cannot be resolved this way or those for which a more formal procedure is appropriate.
Therefore, a clear idea of what you want to see happen as a result of your complaint is essential. This must be considered carefully along with whether this outcome could not be obtained through a more informal method.