The following complaints may be considered under the Student Complaints Procedure:

Teaching and Assessment

For example: complaints about the delivery of teaching, including lecture preparation, content and resources. Complaints about tutorial support, academic pastoral care, staff behaviour, the provision of academic advice, guidance and supervision for dissertations. Complaints about deviations from the programme specification, curriculum content, quality issues and withdrawal of courses.

University Services

For example: complaints about the service provided by school support and administration teams, including technical support and non-academic pastoral care. Complaints about services offered by central College administrative teams such as student services, finance and student administration. Complaints about other College services such as estates, security and accommodation.

Other Services & General

Services that fall within the College's responsibility, that do not fit into the above categories.