Rose

Extensions - Frequently asked questions


 

*UPDATED 3 April 2020*

During the academic year, if you can’t meet your assessment deadline due to short-term unforeseeable or unpreventable circumstances, you may be able to apply for an extension.

Take a look at our frequently asked questions below on the extension request process.  These have been updated to include extension requests you may need to make during the current COVID-19 pandemic.

How do I request an extension?

Click here to find out more about applying for an extension.

I’m going to miss my submission deadline – what should I do?

If there are valid circumstances that will cause you to miss a submission deadline you should apply for an extension using the Extensions system in Campus Connect. The circumstances should be Unforseeable and Unpreventable.  This includes submission deadlines that have been altered in response to the current situation

I have a long term condition registered with the College. Can I request an extension?

 You would not ordinarily be eligible to apply for an extension because of a long term condition or situation, as you should be managing your circumstances with support, as appropriate, from the DDS, the Welfare Team or the SU. 

However, if you undergo an unexpected/short term flare up or deterioration of a long term physical or mental health condition and this has affected your ability to meet a submission deadline, you may be eligible to apply for an extension.  We have temporarily removed the need to supply evidence to support your application.

A comprehensive list of examples of circumstances that may or may not be approved is available on the Student Intranet at   Appendix B: Extensions and Extenuating Circumstances 

How do I apply for an extension to my submission deadline?

You may be able to request an extension for coursework assessments (not alternative assessments) if you are unable to submit on time. Extensions will be considered in line with the current extensions policy, which has had adjustments made in light of the Covid-19 situation. Not all assessments are eligible for extensions, if you aren’t sure, check with your School.  

Extensions should be applied for via the extensions system in Campus Connect. Please note you will not be able to apply for an additional extension until 10 working days before the new deadline.

The online system will not accept an extension request submitted more than 10 days before the deadline. It will also automatically reject applications made after the deadline. 

If you are genuinely unable to access the system on campus connect you may email extensions@royalholloway.ac.uk

How will I know if my application has been received?

The system will send a confirmation email.  If you do not receive a confirmation you should check in the “my applications” section and see if the application is showing as 'saved' or 'submitted'.  If it is showing as 'saved' you will need to go back in and submit the application.  If the application is already showing as 'submitted' then you should contact the extensions team at extensions@royalholloway.ac.uk

When will I hear if my application has been approved?

The extensions team aim to provide an outcome within 2 working days.  The College will notifiy you by email to your College email address, requesting you to log in to Campus Connect to view updates. A decision on your application will normally be made within two working days. 

You should continue to work to your original assessment deadline until you hear about the outcome of your application.

If you submit an application later than 2 working days before a deadline you are advised to submit the work you have completed so far on the submission date and then, if the application is approved, submit the completed work prior to the new deadline.

Do I have to provide evidence?

 We have temporarily removed the need to supply evidence to support your application.  Please provide a description of what has prevented you from meeting the assessment deadline.

How many times can I apply for an extension?

You can apply for as many extensions as you need.  We have temporarily removed the limit on the number of self-certified extensions you can apply for.

I’m registered with DDS/Welfare Services – Can I automatically get extensions?

No – Extensions are only available to mitigate against short term, unforeseeable and unpreventable situations.  Other tools should be used to help support students with long term conditions.  If you are already registered with DDS/Welfare Services and are experiencing additional problems due to the current situation please contact them to discuss your situation.

What if the extension I was given has not given me enough time to complete my assessment?

If you are unable to submit your alternative assessment or coursework assessment (even after an extension where this could be granted) then you will be offered another attempt at the assessment without needing to submit Extenuating Circumstances. Please see our Results & Progression page for further details.

Can I apply for an extension for an Alternative Assessment set to replace a Term 3 exam?

Term 3 Alternative Assessments are not eligible for extensions. The alternative assessments have been designed to only take a limited number of hours to complete, so like an exam are not eligible for extensions.

Can I submit my alternative assessment late?

Coursework Assessments

If you submit your coursework late (including late after an extension to your deadline) then it will be subject to the usual late penalties as outlined in the Undergraduate and Postgraduate Taught Regulations. Again you are recommended to contact your School office if you are having difficulties with the submission of work.

Where you are not in a position to submit coursework for submission deadlines that fall between 1 March and 30 June 2020 then you will automatically be offered another attempt at the assessment without needing to submit Extenuating Circumstances. Please see the Results & Progression page for further details.

 

Alternative Assessments

If you are having difficulty in submitting your Alternative Assessment on time, for example due to technology issues, then you should email your School as soon as you can and as close to the submission deadline as possible, letting them know the reason why and they will provide you with further advice. Schools will treat such situations carefully and sympathetically. 

Alternative Assessments are being offered to replace formal examination and therefore late submissions may be classed as a non-submission. In this situation you will automatically be offered another attempt at the assessment as a First Sit without needing to submit Extenuating Circumstances. Please see the Results & Progression page for further details.