All new students must enrol with the University at the start of your course by completing the enrolment tasks above.
You should aim to arrive as soon as possible for the commencement of your course and you should complete the relevant enrolment tasks before your course commences and at the very latest by the deadline set by your Faculty (see enrolment deadline information above).
Experiencing issues with enrolment
You must contact us us as soon as possible to let us know if you're experiencing any issues with completing enrolment so that we can offer you the appropriate advice or support.
If you are not able to arrive and enrol by the deadline set by your Faculty, you will need to fill in a late arrival request form: (available soon).
Please note that it is your responsibility to let us know if you are experiencing issues enrolling.
What happens if you don't enrol on time
Students will not be permitted to commence their studies and/or enrol after the deadline unless you have exceptionally been granted permission to enrol late by Student Administration or your Faculty. You should also contact your Faculty to discuss this if you won’t be arriving in time for the start of your course, however it is unlikely that they will be able to permit a late enrolment.
If you're unable to enrol by the deadline relevant to your course, without prior approval to enrol late and in the absence of medical or other good reason, this will result in you being deregistered from your course and closure of your student record. This may also mean that:
* You will not be entitled to use any campus facilities, including the Computer Centre, the Library, Campus Account facilities, the Students' Union, or attend lectures and seminars. Your access to University systems will also be revoked.
* For students who are sponsored by Royal Holloway for your student visa, this will be curtailed (cancelled and withdrawn) in line with the UK Visa and Immigration rules.
* There may also be implications for you if you are being sponsored for your tuition fees.
If you have received an email reminding you to complete any outstanding enrolment tasks, you should complete those tasks as soon as possible and by the date stated in the email to avoid your record being closed for non-enrolment. See the information above on how to complete enrolment.
If an outstanding enrolment task is arranging payment of your tuition fees and you have any queries about this or you wish to speak to the Student Fees team in-person, you can contact them via Ask Royal Holloway - simply click on the ‘Ask a Question’ button to get in touch; we'll answer your question or give you information about seeing the Student Fees team in-person.
If you are still unable to join the University by the relevant deadline you may need to consider deferring your studies to the following academic year.
Student record closures
If you have received an email explaining that your record has now been closed, but you wish to continue with your studies, you will need to contact us urgently for further advice. We’ll then let you know if you’re able to continue with your studies. You can contact us via Ask Royal Holloway by clicking on the 'Ask a Question' button.
In exceptional circumstances, if your record has been closed but you are then allowed to continue studying with the us through our re-instatement process, please note, you will be liable to pay a £300 reinstatement fee.
These exceptions will only be considered where Student Administration has been informed in advance, in writing of any circumstances that prevent enrolment by the specified time. Student Administration and your Faculty will review your circumstances to ascertain whether late enrolment is viable.
Additional information for late arrivals
- For students who are due to live in Halls of Residence, you should also inform Student Accommodation of your delay.
- Your late arrival and enrolment will not change your liability for tuition or accommodation fees.
If you will be arriving before your Faculty's latest deadline you should continue with your enrolment tasks.