Before you start your studies as a new student, the Student Services Centre will send you your enrolment email. Enrolment is the process you need to complete to become an official Royal Holloway student, and the enrolment email details the three steps that you need to complete.

Completing all steps of enrolment is an essential process to join our University.

The email will be sent to your registered personal email address; this is the email address you used when applying to study at Royal Holloway, either through UCAS or the Royal Holloway Applicant Portal. 

What to do if you haven’t received your enrolment email

Before contacting us to report that you have not received your enrolment email, please make sure you have completed the below.

• Check your inbox, junk and spam folders

Please ensure you regularly check these folders as your mailbox may mark the email as an unknown sender and put it into junk or spam folders. The email will be sent from studentservices@royalholloway.ac.uk please search "studentservices" in your inbox, junk and spam folders.

• Check what email address you registered with Royal Holloway

We will send the email to the personal email address you used when making your application to study at Royal Holloway so you will need to log into UCAS or the Royal Holloway Applicant Portal to check what email address we will send it to.

If the email address is recorded incorrectly, for example there is a typo or it is a non-personal email address for example a school, sixth form college or agent email address, you have to update it on UCAS or the Royal Holloway Applicant Portal and then email us to inform us that you have updated it. We will not be able to update your email address on your application portal for you but after you have updated it and informing us, we will ensure we re-send your enrolment email.

If you have completed both of the above steps and waited at least seven days from the confirmation of your place of study please contact the Student Services Centre from your registered personal email address to request a re-send.  

You should aim to arrive and enrol as soon as possible for the start of your course by following the enrolment steps above for new students.

The standard deadline to enrol at the University is 15 working days from the start of your course. However, some Schools have set an earlier deadline due to the intensity of the course in the earlier weeks.

The enrolment deadline for postgraduate research students is 15 working days from the course start date.

Courses starting in January 2026

If you're an undergraduate or postgraduate taught student, the Schools' latest arrival and enrolment date for courses commencing on Monday 12 January 2026 is Friday 30th January 2026 (15 working days from the course commencement date).

Courses starting in September 2025

To check your School’s latest arrival and enrolment date if you're an undergraduate or postgraduate taught student commencing your studies on Monday 22 September 2025, please see the relevant table below: 

School of Engineering, Physical and Mathematical Sciences

School of Humanities

School of Life Sciences and the Environment

School of Law and Social Sciences

School of Performing and Digital Arts

School of Business and Management

All new students must enrol with the University at the start of your course by completing the enrolment steps above. 

You should aim to arrive as soon as possible for the start of your course and you should complete the relevant steps of your enrolment before your course commences and at the very latest by the deadline set by your School (see enrolment deadline information above).

Experiencing issues with enrolment

You must contact us us as soon as possible to let us know if you're experiencing any issues with completing enrolment so that we can offer you the appropriate advice or support. 

If you are not able to arrive and enrol by the deadline set by your School, you will need to fill in a late arrival request form: https://forms.office.com/e/5NMKpCCnMc

Please note that it is your responsibility to let us know if you are experiencing issues enrolling. 

What happens if you don't enrol on time

Students will not be permitted to commence their studies and/or enrol after the deadline unless you have exceptionally been granted permission to enrol late by Student Administration or your School. You should also contact your School to discuss this if you won’t be arriving in time for the start of your course, however it is unlikely that they will be able to permit a late enrolment. 

If you're unable to enrol by the deadline relevant to your course, without prior approval to enrol late and in the absence of medical or other good reason, this will result in you being deregistered from your course and closure of your student record. This may also mean that: 

* You will not be entitled to use any campus facilities, including the Computer Centre, the Library, Campus Account facilities, the Students' Union, or attend lectures and seminars. Your access to University systems will also be revoked.

* For students who are sponsored by Royal Holloway for your student visa, this will be curtailed (cancelled and withdrawn) in line with the UK Visa and Immigration rules.

* There may also be implications for you if you are being sponsored for your tuition fees.

​​​​​If you have received an email reminding you to complete any outstanding steps of enrolment, you should complete those steps as soon as possible and by the date stated in the email to avoid your record being closed for non-enrolment. See the steps above on how to complete enrolment. 

If an outstanding step of your enrolment is arranging payment of your tuition fees and you have any queries about this or you wish to speak to the Student Fees team in-person, you can contact them via Ask Royal Holloway - simply click on the ‘Ask a Question’ button to get in touch; we'll answer your question or give you information about seeing the Student Fees team in-person.

If you are still unable to join the University by the relevant deadline you may need to consider deferring your studies to the following academic year. 

Student record closures

​​​​If you have received an email explaining that your record has now been closed, but you wish to continue with your studies, you will need to contact us urgently for further advice. We’ll then let you know if you’re able to continue with your studies. You can contact us via Ask Royal Holloway by clicking on the 'Ask a Question' button.

In exceptional circumstances, if your record has been closed but you are then allowed to continue studying with the us through our re-instatement process, please note, you will be liable to pay a £300 reinstatement fee. 

These exceptions will only be considered where Student Administration has been informed in advance, in writing of any circumstances that prevent enrolment by the specified time. Student Administration and your School will review your circumstances to ascertain whether late enrolment is viable.

Additional information for late arrivals

• For students who are due to live in Halls of Residence, you should also inform Student Accommodation of your delay. 
• Your late arrival and enrolment will not change your liability for tuition or accommodation fees.

 If you will be arriving before your School’s latest deadline you should continue with your enrolment steps.

If you are starting a new course with us, you may want to contact someone for help with enrolment. You can find all the support you need to complete your enrolment in The Student Services Centre, Monday – Friday, 10am to 4pm. Details of the different support available can be seen below.

Please note, over the winter break some of our campus services have different opening times. The Student Services Centre will be closed from 2pm on Tuesday 23 December 2025. It will be open as normal from 10am on Monday 5 January 2026. Please see our winter break opening hours webpage for details of closure periods or changes to usual opening hours for other services.

You may also find it helpful to view our campus map to help find your way around.

Support is available from the Central London Campus team by email:  

• London Campus Administration: Central London Campus Administration 

• London Campus Reception: Reception at 11 Bedford Square 

Ask Royal Holloway is our enquiry platform designed to help you get the answers to your questions, fast. We have hundreds of help articles on all aspects of your student journey from enrolment, settling-in to university life, assessments, results, graduation and beyond.

If you can’t find what you are looking for, you can 'Ask a Question' through Ask Royal Holloway, and it will be sent to the right team who can help.   

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