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Key contacts for students enrolling in January


 

Please note that the College will be closed over the Christmas period, from Friday 24 December 2021 to Tuesday 4 January 2022 and some of our services will be unavailable. You can discover opening times for all services and food outlets on campus over the Christmas break here.

Below you can find key contacts for queries related to enrolment and starting your programme.

You can also chat to a current student online to find out more about starting your studies and joining our university community.

Services over the Christmas break

Discover opening times for all services and food outlets on campus over the Christmas break here.

Student Services Centre

The Student Services Centre is your first point of contact for any non-academic queries and can signpost you to other College services.  

You can visit us in person in the Davison Building (Monday – Friday, 10am-4pm) or you can email: studentservices@royalholloway.ac.uk or telephone: 01784276641 (Monday – Friday, 10am-4pm)

Opening times over the Christmas break

The Student Services Centre will be closed over the Christmas period, from Friday 24 December 2021 to Tuesday 4 January 2022. We will also close at 3pm on Thursday 23 December and all day on Friday 17 December. 

School Helpdesks

Your School Helpdesk is your first point of contact for any academic queries.

Opening times over the Christmas break

Physical School Helpdesks will be closed during the festive break (Monday 13 December - Thursday 23 December and Tuesday 4 January - Friday 7 January), but during these dates, they will be operating phonelines on weekdays from 10am to 4pm, or you can contact them via email. They will then be fully closed from Thursday 23 December - Tuesday 4 January. You can find email and phone numbers for each School Helpdesk here

Hall Life

As a new student, the best way to find out everything you need to know about starting your studies and joining our university community, is by downloading the Welcome to Royal Holloway app. The Welcome to Royal Holloway guide contains important information, including aspects of student life, details of your course induction and various welcome activities. 

There is also the Hall Life guide for students moving into Halls of Residence. This guide contains practical advice for living with others and details of support available to you.

Opening times over the Christmas break

The Hall Life team is a term time only service. For practical help and advice please check out the practicalities section of the Living in Hall Guide.

Halls Customer Services

If you're moving into Halls, when you arrive onto campus you will need to report to your Hall Reception to check-in. If you are arriving outside of Hall Reception opening hours, you will need to check in at the College Security Office, which is located opposite the Visitors' Centre in the Founder's Building.  Find out more about moving into Halls.

Admissions

The Admissions Office can help with enquiries around:

  • Updating the conditions of your offer
  • Receiving or amending a CAS
  • Questioning your fee status assessment
  • Changing your course details before you enrol

If you have a query, please complete this form and a member of the team will get back to you.

Wellbeing: International Advice

Email: internationaladvice@royalholloway.ac.uk

Telephone: 01784276168 / 01784276222 (Monday-Friday, 9am to 5pm)

We can also arrange 1-1 appointments through MS Teams or in-person please call or email us to request this.

The International Advice team can help with enquiries around:

  • Applying for Student visas
  • Questions about immigration in the UK as a student
  • Police registration
  • Schengen visas
  • US Federal Aid
  • Canadian aid
  • Immigration options for after your studies
  • Life in the UK (i.e. banking, working, national insurance numbers)

You can also find more information about accessing our full range of Wellbeing Services here

Wellbeing: Support and Guidance

Email: wellbeing@royalholloway.ac.uk

Our Wellbeing Advisers are here to support all students with their general wellbeing and can provide non-clinical advice about maintaining good wellbeing and also guidance on transition and adjustment to university life. 

The Advisers will be available for 1-2-1 meetings on Teams and in person for any query you may have related to your health and wellbeing.

You can also find more information about accessing our full range of Wellbeing Services here

Wellbeing: Disability and Neurodiversity

Email: disability-dyslexia@royalholloway.ac.uk

The Disability and Neurodiversity team support all students who have disclosed a disability, long standing medical condition, specific learning difficulty or mental health condition. Their support includes making reasonable adjustments, diagnostic assessments, academic & study skills advice, specialist mentoring, access to a mental health adviser and DSA guidance.

Disability Advisers will be available for 1-2-1 meetings on Teams or in-person if you have questions about disability support or registering with them

You can also find more information about accessing our full range of Wellbeing Services here

Wellbeing: Money and funding advice

Email: moneymatters@royalholloway.ac.uk

The Money and Funding Advisers offer advice and guidance on a variety of financial matters to all students including budgeting advice, access to financial support through the Study Support Grant, debt management, money saving tips, and advice on benefits. 

The  Advisers will be available for 1-2-1 meetings on Teams or in person to discuss financial support and provide advice on budgeting.  

Please note that due to staff changes in the team our response time may be reduced during December and January.  The team will respond as quickly as possible.

Wellbeing support over the Christmas break

The Wellbeing department continue to offer support in the break between terms one and two but there are adaptations to how you can access support and we operate a slightly reduced service.

  • Initial contact by teams over the break should be by email to team mailboxes - see contact details in the drop down boxes on this page.
  • Emergency support options are detailed here including details of mental health crisis lines and support via Student Space (Student Minds).
  • The online and in-person drop-ins pause and will re-commence on Monday 10 January 2022. 

All services will close for the Christmas and New Year period. From 5pm on Thursday 23 December 2021 until  Tuesday 4 January 2022 team mailboxes will not be checked. During this time urgent concerns can be emailed to supportingyou@royalholloway.ac.uk as this mailbox will be regularly checked. 

Please note this email should not be relied on for emergency or crisis contact and you should seek appropriate emergency support from external services or by contacting campus security if you are on campus.  

More information can be found here

Student Fees

If you have any queries about fees, please email student-fees@royalholloway.ac.uk,

You can contact the team to discuss the following queries:

  • Student Finance England loans not approved
  • Send us a copy of your approved Student Finance England loan
  • Instalment plans for tuition fees only
  • How to pay fees or you can also find information on our website.
  • Early payment discount information
  • Sponsor / employer paying fees
  • Scholarship payments
  • Refunds

There are some billing and fee related queries that you can contact the Student Administration team for. Please email Student-Administration@royalholloway.ac.uk for the following queries:

  • If your billing on Campus Connect is incorrect
  • If your alumni discount is incorrect or not appearing
  • Any other discounts that haven’t been applied to your Tuition Fees
  • If you’ve fully completed enrolment but your Student Loans Company registration isn’t confirmed
  • Any bursary queries 

Student Administration

Please email Student Administration Student-Administration@royalholloway.ac.uk, for any queries concerning:

IT Services

Find out about the IT services offered at Royal Holloway by visiting their intranet pages or going to royalholloway.ac.uk/it. If you're having trouble accessing your account, visit our help pages or contact the IT Service Desk.

  • Email: itservicedesk@royalholloway.ac.uk
  • Online chat: royalholloway.ac.uk/it