Student halls with flowers

Get help when you live in halls


Find out about maintenance and repairs, cleaning, recycling, heating and what to do if you lose your keys.

Guide to Living in Halls 2019/20

The Residential Services team are here to help you deal with any issues while you live in halls. The Guide to Living in Halls and the information on these pages are a useful and quick reference to answer any questions or concerns you may have.  

 

 

Keys

Room and flat doors should be locked continuously, just as you keep your front door at home locked.  Always ensure that you have your College Card and key (if separate) with you at all times. Take care not to leave your keys lying around or lose them, as this will result in you being temporarily locked out of your accommodation.

If you lose your key or College Card please report it to your Hall Reception immediately. There is a charge for replacement of keys, locks and your College Card.

Maintenance and repairs

To keep Halls and rooms to the highest standards we carry out regular maintenance. This includes checking water quality, boiler checks, electrical testing and servicing feminine hygiene bins. We will email you when these checks are happening, giving reasonable notice if we have to enter your room. If anything is broken or damaged in your room, report it to your Hall Reception as soon as possible.

For urgent issues such as power outage or major leaks, the Maintenance team will attend within 24 hours. For all other issues they will attend within five working days, outlined in your service agreement. Maintenance response times are outlined in the College’s maintenance services agreement document.

Keeping things clean

Residential services are available to help and advise you on how to keep your rooms and communal living areas clean and safe. The weekly cleaning and inspection schedule for each Hall is displayed on the kitchen or pantry notice board. This service supports your responsibility to keep your communal areas clean.

You’ll need to buy your own cleaning materials, however a vacuum cleaner, mop, bucket and dustpan and brush are available for your use. You’ll be expected to return your room, bathroom and all communal areas to the same condition as when you moved in. To ensure you are taking care of yourselves and looking after our accommodation, regular checks will be made by the Residential team during your stay (your Room Inspection dates are posted on the kitchen/pantry notice boards).

Details of the dates of room inspections for each hall can be found below.

Founder's
Reid
Runnymede
Tuke, Butler and Williamson
Gowar and Wedderburn
Kingswood
George Eliot
Highfield and Penrose

Damages

If anything is broken or damaged in your room, report it to your Hall Reception as soon as possible, this includes any Pest Control issues.  They will arrange for it to be attended to and where necessary fixed or replaced – do not to attempt to fix it yourself.

The maintenance team will respond as soon as they can. For urgent issues such as power outage or major water leak, the Maintenance team will attend as soon as possible and within 24 hours. For all other issues they will attend within five working days outlined in their service agreement. To find out more, ask at your Hall Reception.

We will take your request for a repair or maintenance as permission to enter your room to investigate or resolve the issue. Contractors and Maintenance staff will be identifiable by their uniform and identity cards, and we keep a record of when any member of staff enters a student’s room.

If you damage College property you will be charged for repairing or replacing items. By damage we mean any deterioration to the property over and above that which is accepted as ‘fair wear and tear’. Some damages are not immediately obvious, such as marks left on walls from Blu-tac or stains on mattresses, but these could still result in charges.  Please take a look at our Charges for damages document, for further details.

Heating

During the colder months (normally October to April) all bedrooms are heated to maintain a minimum temperature of 18-19 degrees celsius.  During warmer months (normally May to September) the heating system is turned off.  If your building is too cold or too hot, firstly check if your radiator is on/off. If the radiator has a temperature controller, you can adjust it yourself.

After you’ve adjusted it, wait a few hours, and if you still find it too cold or hot then report it your Hall Reception. Housekeeping or one of the maintenance team will then come and check that the heating is working correctly within the set temperature levels. If you don’t have a control on your radiator, then contact your Hall Reception.

Useful advice on preventing condensation and mould building up in your room is detailed in this document.

Recyling, food and general waste

There is a mixed recycling bin in all kitchens with a clear plastic liner. This is for:

• Paper
• Card (except contaminated/used pizza boxes)
• Plastic cups, bottles, cartons, yoghurt pots etc.
• Drinks cans, food cans, aluminium trays and foil
• Domestic aerosol cans (not hazardous sprays such as insecticides)
• Clean food packaging.

Food waste can be put in the caddies provided in each kitchen. Please do not put oil or food down the sinks as this will cause blockages.

Glass can be placed into the kitchen/pantry glass sack to enable you carry your empty glass bottles and containers to your nearest waste/recycling pen.

You and your fellow residents are responsible for taking out the recycling as well as general and food waste to the waste collection area nearest to your Hall. Details of your nearest waste area is displayed on your kitchen or pantry notice board.

General waste should go in the general waste bin with a black plastic liner including sweet and chocolate wrappers, crisp packets and polystyrene.

Noise

If you are disturbed by noise levels, talk to the people who you think are responsible. Do this early on, before you become so distressed that you are liable to become unreasonable.

If you continue to be disturbed, contact your Hall Reception or Security directly, who will help you.

Lost property

If you lose something during term time, you can register it as lost or collect it from either your Hall Reception or from the Security team who are based in the security control centre in Founder’s East. Where an item has identifying marks we will attempt to find the owner. Unclaimed items are donated to charity at the end of each term, though some items (such as perishable items) are destroyed when necessary.

Contact

If you have any issue relating to living in Halls which you are not able to resolve, talk with your Hall Reception or email them at customerservices@royalholloway.ac.uk.

 

   

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