Self isolation scrabble letters

Guidelines for self-isolation


The government guidelines on those who may be required to self-isolate are set out here. If you are arriving into the UK from a country where restrictions apply then you will be required to self-isolate upon arrival into the UK.

Before you arrive in the UK you must complete this government form. This should be completed 48 hours before your arrival. If you have a confirmed place in Halls, you can book self-isolation accommodaiton here. Find out more below. 


Procedure for self-isolation at Royal Holloway

If you will be living in university accommodation and require to self-isolate, you will be housed in a hotel or on campus with other students who are also self-isolating who arrive in the UK within 48 hours of your arrival. Please note they may be travelling from a different country. We understand that this is an evolving situation and that countries with restrictions may change but it is important we know as soon as possible if you expect to need to self-isolate and this must be done at least 48 hours before you intend to arrive in the UK. If you are starting your course in September 2020 and are not able to travel to campus for the start of term you can begin your course online and travel to campus as soon as you are able to. When you are able to travel to campus and if you do require accommodation because self-isolation is required for the country you are traveling from, please let us know so that we can support you. For those starting in September, if you would prefer and are able to arrive early, rooms for self-isolation will be available from 1 September. We are however able to arrange self-isolation facilities for you to meet your arrival date up to 1 December 2020. If you are arriving after 1 December 2020 or have confirmed that you will start your course in January 2021, we will notify you nearer the time of our arrangements for self-isolation. 

Booking accommodation for self-isolation

 If you have a confirmed place in Halls, you will be able to book your accommodation from 17 August once you know your arrival date.

Travelling to and arrival on campus

The university can arrange collections from the airport. When you arrive on campus you will be directed to your designated check-in desk as per your booking confirmation. We would ask you to wear a face covering at all times on campus and abide by relevant social distancing regulations. If you are arriving during normal check-in hours (Monday-Friday 08.00-20.00 or Saturday and Sunday 09.00-17.00) you will be directed to a dedicated check-in desk for your accommodation. If you arrive outside of these hours you will be directed to your room by our security team.

Allocated accommodation

We will allocate your accommodation for your self-isolation period once we know your arrival date. We will endeavour to allocate you a room in either a designated hotel or in a self-catering household on campus. If you are allocated into a designated hotel, the arrangements for this type of accommodation will be confirmed during the booking process. If you are allocated into a household on campus, this will be with up to nine other students. For those allocated a room on Campus, each household will have a 48-hour arrival window. At the end of the 48 hours the household will effectively close and the 14 days of self-isolation begins. You may use the kitchen facilities but should continue to follow government guidance with regards to social distancing. Each kitchen will have cooking utensils and crockery for the use of everyone in the household. Please ensure you wash and put them away after use. It may be necessary to allocate some students into catered accommodation, with shared facilities or off campus depending on the number of students who require to self-isolate. If you are allocated into this accommodation further details will be provided. All accommodation will have been deep cleaned prior to your arrival

What will I be able to do while in self-isolation?

In England, you can only leave your accommodation in strictly limited circumstances. These include where:

* you need urgent medical assistance (or where your doctor has advised you to get medical assistance);
* you need access to basic necessities like food and medicines, but only in exceptional circumstances such as when you cannot arrange for these to be delivered;
* you need to access critical public services such as social services and victim support services, but only in exceptional circumstances;
* you need to go to the funeral of a family member or someone you live with;
* you need to visit a dying or critically ill family member or someone you live with;
* you need to fulfil a legal obligation such as participate in legal proceedings;
* there’s an emergency.

If you are housed on campus, you will be able to place grocery orders for delivery to your accommodation from the Students' Union shop so you should not need to leave your accommodation for this purpose.

If you are housed in one of our designated hotel rooms, guidance for the specific arrangements in hotel accommodation will be confirmed when we confirm your booking. 

If you do need to leave your accommodation it is imperative that you inform us of when you plan to leave your accommodation and the reason for leaving. The reason for leaving should only be one of the reasons listed above.

Will I be able to go out for a cigarette or for exercise?

You are not permitted to go outside for exercise. If you smoke, a designated space will be available to you.

Services provided during self-isolation

If you are housed in a self-isolation household on campus you will be provided with a cleaning pack on arrival. A weekly change of linen will also be provided (stored in your wardrobe). No cleaning service will be provided within your household and only in the event of an emergency will staff enter your household. If you have any questions relating to the accommodation during your stay please email our Customer Services team. We will provide you with a welcome box of basic groceries and supplies. The welcome box will contain some core supplies and you will be able to choose from a range of dietary options - you can make these choices when you book your accommodation. You can check the allergen information here. Once you have settled in, you can then order and pay for your own requirements for delivery from the Students' Union Shop. There will be range of on-line activities organised by the Hall Life Team and our Wellbeing teams will be on hand to support you. You can find out more on the Welcome to Royal Holloway mobile app. If you are housed in a designated hotel, details of the arrangements in place for your stay will be confirmed during the booking confirmation process.

What happens at the end of the 14 day self-isolation period

If no-one in your shared accommodation has shown any symptoms at the end of the 14 days you will then be moved to your permanent room on campus.

If you start to show symptoms of COVID-19 during your self-isolation period

If you become unwell or show any symptoms of COVID-19 you should report this immediately. You will be required to notify other members of your household and all residents will have to self-isolate for 14 days from the date you start to show symptoms. Food and other supplies can continue to be delivered to your household as above but please state if somebody in the household has symptoms when you place your order. If you or any member of your household becomes seriously ill you will need to notify NHS immediately. Details of how to do this can be found in your room.

If someone in your household starts to show symptoms of COVID-19

If the person is confirmed as having COVID-19 you will need to extend your period of self-isolation for a period of 14 days from the day of the positive test. In certain circumstances, it may be applicable for either you or the affected person to be moved to alternative accommodation. If this is necessary, it will not alter the need for you or the household to self-isolate for the required period.

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What will I pay for during my time in self-isolation

You will be asked to pay for your accommodation at a set rate of £150 for your 14 day self-isolation period regardless of which accommodation you are allocated. You will be provided with a welcome box but will be required to pay for your food and any other essentials during this period. Once you move, with our support, into your permanent accommodation, you will be required to pay the accommodation rate for that accommodation. You will receive instructions of how to pay when you make your booking.


Further information

UK Government self-isolation guidelines
Book accommodation for self-isolation  
Choose your welcome box
Self-isolation FAQs