Step two: Tuition Fee Payment
After completing Online Sign-up, you'll need to arrange a tuition fee payment to be fully enroled for the 20232/24 academic year.
If you choose not to take a tuition fee loan, Royal Holloway offers the option to pay tuition fees in two equal installments (when the personal fee liability liability on a tuition fee is greater than £2000). You'll need to pay at least 50% of the tuition fee in order to complete enrolment. For students re-enrolling in September 2023, the first tuition fee payment to re-enrol must be made by Monday 18 September 2023, with the second payment due by Monday 8 January 2024. Please note, no further instalment plans can be offered to complete enrolment as per the Student Fee Regulations.
For more information on how to arrange payment of tuition fees, please see the relevant section below.
Please ensure you have paid any outstanding invoices from your prior year of study - this includes Summer Vacation Assessment fees and/or Winter Vacation Assessment Fees. You can view your fee account and make payments on the 'Money' tab on Campus Connect.
The payment of tuition and accommodation fees are covered by the Student Fee Regulations. The below information is regarding tuition fees only, please see our pay my fees webpages for information about accommodation fee payments.
If you have a billing query, including a Scholarship or Bursary question the answer may be included in the Tuition Fee Operational Guidelines. Please check our Fees and Funding Frequently Asked Questions for further advice and help with fees and funding.
Loans
If you are paying your fees using a loan from Student Finance, you must ensure you have applied for the relevant loan in good time. If you are an undergraduate student, you are required re-apply for your tuition fee loan in each year of study. It can take up to six weeks for Student Finance to process your application.
If you applied late, then there may be a delay in you receiving confirmation of your loan. If this happens then it is important that you send the Student Fees team a copy of your loan entitlement letter/email as soon as you receive it. Please note, if your loan has not been approved and depending on your loan application status, you may be required to make a payment to complete your enrolment. Please make sure that you continue to speak to Student Finance about your loan application to see if there is anything more they need from you.
If you have confirmation from Student Finance that your loan is approved and you have completed Online Sign-up, you do not need to do anything further. We will confirm your attendance to Student Finance to release payment.
For more information about paying your fees using Student Finance, please see our dedicated Undergraduate and Postgraduate webpages.
If you are an undergraduate student, you are required re-apply for your tuition fee loan in each year of study. It can take up to six weeks for Student Finance to process your application.
If your loan application is accepted and confirmed by Student Finance, then no further action is needed from you to complete the Tuition Fee step of your enrolment: you must however, complete Online Sign-up. When you complete Online Sign-up, we confirm your attendance to the Student Loans Company and the earliest we will confirm your attendance is the first day of your course. This means that on the 'Enrolment' tab on Campus Connect, your enrolment checklist will show as incomplete and will show as incomplete until we confirm your attendance (from the first day of your course).
Undergraduate Student Finance tuition fee loans are paid directly to Royal Holloway from the Student Loans Company. If you are receiving a Student Finance maintenance loan, this will be paid directly to you once you have completed all steps of enrolment and we have confirmed your attendance.
If you are planning to use a Student Finance Postgraduate Master's Loan to pay your tuition fees, you must forward a copy of the approved loan confirmation to the Student Fees team before you can complete enrolment and you will need to forward a new copy of your entitlement letter each academic year to ensure that the funding agreement is still in place. We will confirm your registration at Royal Holloway to release your loan only once you have completed Online Sign-up.
The Student Loans Company will pay your Master's Loan to your bank account once you have completed all stages of enrolment and Royal Holloway has confirmed your registration on an eligible course. You will need to make a tuition fee payment in order to enrol as your tuition fees are not automatically paid to the university. For more information on how to make payment once you've received your loan, please see our how to pay your fees webpages.
If the loan amount you are receiving each year is equal to, or more than your fees for the year you can complete enrolment, your registration will be confirmed to the Student Loans Company and your tuition fees will be split in to three equal instalments in line with the loan payments due to you.
For more information about paying your fees using Student Finance, please see the dedicated Postgraduate webpages.
Paying your own fees
The best way to make payment is online via Campus Connect if you are paying your own fees and we've sent you an invoice. Your invoices for tuition fees can be viewed and paid by logging into your Campus Connect account and clicking on the 'Money' tab.
Parents and third parties wishing to pay fees on behalf of a student can do so via ePay - when making payment, it is important that the Royal Holloway student ID is provided so we know who the payment is for.
International students who wish to make an international bank transfer can do so via Convera.
Please see our pay my fees webpages for full details on all payment options.
Remember, if you're re-enrolling for your course in September 2023 you'll need to pay 50% of your tuition fees by Monday 18 September 2023 in order to complete enrolment for 2023/24.
Scholarships
If you are anticipating receiving a scholarship in 2023/24, we advise waiting to complete Online Sign-up until 14 September 2023 as your Scholarship won't have been applied before this date.
Sponsors
If a third party (other than Student Finance England), is paying part, or all, of your fees we must see the original letter confirming the level of your support before you start your course. Please send proof of your sponsorship to the Student Fees team. For more information about how to provide these documents to us, please see our sponsor webpages. A sponsor letter template can also be found here.
Postgraduate Research Students
You’re billed your 2023/24 tuition fee one month before the anniversary of your start date.
- If you’re paying your own fees, the most convenient way to make your payment is online via the ‘Money’ tab on Campus Connect.
- If you have a third party (sponsor) who will be paying your fees, please send proof of your sponsorship, as outlined in our fee payment guide, to the Student Fees team.
- If your fees are covered by a studentship, this should show on Campus Connect by the end of August. If this is not up to date by the end of August, please contact the Doctoral School.
If you have applied for a Student Finance Doctoral Loan and are planning to use this to pay your tuition fees, please make sure you have emailed the Student Fees team your approved loan confirmation prior to the start of term. Only after you have provided confirmation to Student Fees and completed Online Sign-up, will we confirm your attendance to the Student Loans Company; the earliest we will do this is the first day of term, Monday 18 September 2023. In the interim period, your enrolment checklist on Campus Connect will appear as incomplete until a tuition fee payment has been made.
You don’t need to pay tuition fees after you’ve submitted your thesis. If you need to re-submit a further fee will become payable.
If you are entering your writing up year and you submit your thesis by Tuesday 31 October 2023, you won’t be liable for the writing up fees for 2023/24.
Completing your enrolment
Your enrolment is complete once you have carried out step 1 and 2 of enrolment. If you would like to check the status of your enrolment you can do this by logging into Campus Connect. Click on the 'Enrolment' tab and select ‘Start of Session Checklist’. This will show you when you have completed Online Sign-up and Tuition Fee Payment.