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Enrolment email

Find important information about your enrolment email 

Your enrolment email

Before you start your studies as a new student, the Student Services Centre will send you your enrolment email. This will enable you to begin the process of your enrolment at Royal Holloway. The email will be sent to your registered personal email address, this is the email address you supplied when applying to the College through UCAS or RH Direct. 

This email will include:

  • Your IT username and password
  • Information on how to access your Royal Holloway student email address
  • Instructions for how to complete the five steps of enrolment
  • ….and other useful information!

Once you receive your enrolment email, you should change your password straight away and you should use something memorable. Your password should:

  • have more than eight characters
  • have a mix of capital and lower-case letters
  • have at least one number
  • have at least one special character (like an exclaimation or question mark)

Receiving your enrolment email

If you're starting your course in January 2023 you will recieve your enrolment email from week commening Monday 5 December 2022. It’s important that you keep on checking your emails from the dates above. If you haven’t received your enrolment email by this time please contact the Student Services Centre

The enrolment email will be sent to all students who have accepted their offer of study.

From the date that your place at Royal Holloway is confirmed, it can take around seven days for your IT credentials and student record to be created and we will send your enrolment email after this so please wait a week from accepting your offer of study to receive your enrolment email. 

What to do if you haven’t received your enrolment email

Before contacting us to report not having received your enrolment email, please make sure you have checked the below steps.

  • Check your inbox, junk and spam folders

Please ensure you regularly check these folders as your mailbox may mark the email as an unknown sender and put it into junk and spam folders. The email will be sent from please search "studentservices" in your inbox, junk and spam folders.

  • Check what email address you registered with Royal Holloway

We will send the email to the personal email address you supplied when making your application to study at Royal Holloway so you will need to log into UCAS or RH Direct to check what email address we will send it to.

If the email address is recorded incorrectly, for example there is a typo or it is a non-personal email address for example a school, college or agent email address, you have to update it on UCAS or RH Direct and then email us to inform us that you have updated it. We will not be able to update your email address for you but following you updating it on your application portal and informing us, we will ensure we re-send your enrolment email.

If you have completed both of the above steps and waited at least seven days from confirmation of your place of study please contact the Student Services Centre from your registered email address to request a re-send.  

Need help?

Visit our Frequently Asked Questions (FAQs) pages for help with any queries you may have. You can find specific FAQs about Enrolment here.

You can also contact the Student Services Centre or your School Helpdesk for advice. 

Guides and events

You can find lots more helpful information including events on campus and the guides below on the Official Royal Holloway app

Useful links