Indigo

Enrolment email

 

Before you start your studies, the Student Services Centre will send you your enrolment email. Your enrolment email will include, your IT username and password and instructions for how to complete the four steps of enrolment. The email will be sent to your registered personal email address, this is the email address you supplied when applying to the College through UCAS or RH Direct. 

When will I get my enrolment email? 

If you are starting your programme of study in January 2021, you can expect to receive your enrolment email in December - the earliest we will start sending the enrolment email is 1 December 2020. If you haven’t received your enrolment email by Friday 18 December 2020, please see below for advice. Please note, the College is closed over the Christmas vacation period, we will start sending enrolment emails again from Wednesday 6 January 2021. 

The enrolment email will be sent to all students who have accepted their offer of study.

From when your place at Royal Holloway is confirmed, it can take around seven days for your IT credentials and student record to be created and we will send your enrolment email after this so please wait a week from accepting your offer of study to receive your enrolment email. It’s important that you keep on checking your emails from Tuesday 1 December 2020 as we will start sending emails from then. 

What's included in the enrolment email? 

This email will include:

  • Your IT username and password
  • Information on how to access your Royal Holloway student email address
  • Instructions for how to complete the four steps of enrolment
  • ….and other useful information!

What should I do if I haven’t received my enrolment email?

Before contacting us to report not having received your enrolment email, please make sure you have checked the below steps.

 

Check your inbox, junk and spam folders

Please ensure you regularly check these folders as your mailbox may mark the email as an unknown sender and put it into junk and spam folders. The email will be sent from studentservices@royalholloway.ac.uk please search "studentservices" in your inbox, junk and spam folders.

Check what email address you registered with Royal Holloway

We will send the email to the personal email address you supplied when making your application to study at Royal Holloway so you will need to log into UCAS or RH Direct to check what email address we will send it to. If the email address is recorded incorrectly, for example there is a typo or it is a non-personal email address for example a school, college or agent email address you have to update it on there and then email us to inform us that you have updated it. We will not be able to update your email address for you but following you updating it on your application portal and informing us, we will ensure we re-send your enrolment email.   

 

If you have completed both of the above steps and waited at least seven days from confirmation of your place of study please email studentservices@royalholloway.ac.uk from your registered email address to request a re-send.