Enrolment email - Royal Holloway, University of London

Your enrolment email

Before you start your studies as a new student, the Student Services Centre will send you your enrolment email. Enrolment is the process you need to complete in order to become an official Royal Holloway student and the enrolment email details the required three steps that you need to complete.

Completing all steps of enrolment is an essential process to join our University.

The email will be sent to your registered personal email address; this is the email address you supplied when applying to study at Royal Holloway, either through UCAS or Royal Holloway Applicant Portal.

Receiving your enrolment email

For students joining in January 2025, you can expect to receive your enrolment email from mid-December 2024.

The enrolment email will be sent to all students who have accepted their offer of study however, it should be noted that from the date that your place to study at Royal Holloway is confirmed, it can take around seven days for your IT credentials and student record to be created. Therefore, you should wait seven days from accepting your offer to study before contacting us to report your enrolment email hasn't been received.

What to do if you haven’t received your enrolment email

Before contacting us to report not having received your enrolment email, please make sure you have checked the below steps.

Check your inbox, junk and spam folders

Please ensure you regularly check these folders as your mailbox may mark the email as an unknown sender and put it into junk and spam folders. The email will be sent from studentservices@royalholloway.ac.uk please search "studentservices" in your inbox, junk and spam folders.

Check what email address you registered with Royal Holloway

We will send the email to the personal email address you supplied when making your application to study at Royal Holloway so you will need to log into UCAS or Royal Holloway Applicant Portal to check what email address we will send it to.

If the email address is recorded incorrectly, for example there is a typo or it is a non-personal email address for example a school, sixth form college or agent email address, you have to update it on UCAS or Royal Holloway Applicant Portal and then email us to inform us that you have updated it. We will not be able to update your email address on your application portal for you but following you updating it and informing us, we will ensure we re-send your enrolment email.

If you have completed both of the above steps and waited at least seven days from confirmation of your place of study please contact the Student Services Centre from your registered personal email address to request a re-send.

If you have any questions relating to enrolment you can find helpful information on Ask Royal Holloway.

Ask Royal Holloway is your go-to resource for all information whilst you are studying at Royal Holloway.

You can find hundreds of articles relating to common queries from enrolment, settling-in to university life, your results, graduation and beyond.

If your query falls outside of what's already addressed, the 'Ask a Question' button at the bottom of our help pages ensures your query will reach the right team promptly, saving you time and ensuring a faster response.