Before you start your studies, the Student Services Centre will send you your enrolment email. Your enrolment email will include, your IT username and password and instructions for how to complete the four steps of enrolment. The email will be sent to your registered personal email address, this is the email address you supplied when applying to the College through UCAS or RH Direct.
When will I get my enrolment email?
If you are starting your course in September 2021, you can expect to receive your enrolment email towards the end of August/ beginning of September - the earliest we will start sending the enrolment email is 23 August 2021. If you haven’t received your enrolment email by Friday 3 September 2021, please see below for advice.
There are a limited number of programmes running in January 2022 (MSc Data Science and Analytics, MSc Artificial Intelligence and MSc Information Security). If you are starting your course in January 2022, you can expect to receive your enrolment email in December 2021.
The enrolment email will be sent to all students who have accepted their offer of study.
From when your place at Royal Holloway is confirmed, it can take around seven days for your IT credentials and student record to be created and we will send your enrolment email after this so please wait a week from accepting your offer of study to receive your enrolment email. It’s important that you keep on checking your emails from Monday 23 August 2021 as we will start sending emails from then.
What's included in the enrolment email?
This email will include:
- Your IT username and password
- Information on how to access your Royal Holloway student email address
- Instructions for how to complete the four steps of enrolment
- ….and other useful information!
What should I do if I haven’t received my enrolment email?
Before contacting us to report not having received your enrolment email, please make sure you have checked the below steps.