Most of our services are now available online so you can access or request them wherever you are - please see all of our services below for further details. 

Our service opening times can be found below. If you are visiting the Centre, please make sure you play your part, follow social distancing and safety precautions which include attending alone, wearing a face covering and observe maximum occupancy rules which are sign posted throughout the Centre.

• Walk-in: 10-4pm
• Phone: 10-4pm*
• Email: 9-5pm

Royal Holloway has dedicated webpages for the 2021/22 academic year: Information Hub 2021/22.

*Our phone lines are very busy and wait times are lengthy at this current time. As well as the Information Hub webpages, you may find the following webpages helpful in the meantime:

• Information for Welcome Week
• Enrolment information
• Moving into Halls accommodation
• Paying your tuition/accommodation fees

Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.