davison building

The Student Services Centre


Find out more about the Student Services Centre

About us

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Our Services

Most of our services are available online so you can access or request them wherever you are. You can also get advice by phoning, emailing or visiting the walk-in centre which is located on the ground floor of the Emily Wilding Davison Building. Our centre has 1-to-1 meeting rooms so you can let the team know if you would like to talk to an Advisor in private. 

If we don’t have the answer to your query, we'll signpost you to the team that can help! 

Please see all of our services below for further details. 

Halls for new students

Applying for accommodation as a new student

Rose

Halls for continuing students

Applying for accommodation as a returning student

Light Turquoise

Current Student Documents

Requesting a document as a current student to confirm your student status.

Lavender

Enrolment

How to complete your enrolment at Royal Holloway

Blue-grey

College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)

Gold

How to pay your fees

More about how to pay your tuition or accommodation fees

blue

Travel

Find out more about travel discounts you may be eligible for as a student

Orange

Exams and Assessments

Find out more about assessments and exams at Royal Holloway

Purple

Results

Find out more about getting your results

Blue-grey

Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway

Yellow

Graduation

Find out more about the Summer or Winter Graduation ceremonies

Green

 

DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

Light Turquoise

 

Contact us

Opening hours

  • Email: Mon - Fri 9am - 5pm

  • Phone: Mon - Fri 10am - 4pm

  • Walk In: Mon - Fri 10am - 4pm 

Closure Days

We will be closed for team training on the following date:

  • Friday 5 August 2022 

In the 2021/22 academic year, the Student Services Centre will be closed on the dates below for College vacation periods and UK Bank Holidays.

  • Monday 29 August 2022

Employee coffee table

 


Find Out more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.

Lavender

Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

Light Turquoise