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The Student Services Centre

Find out more about the Student Services Centre

Most of our services are now available online so you can access or request them wherever you are - please see all of our services below for further details. 

Our service opening times can be found below. If you are visiting the Centre, please make sure you play your part, follow social distancing and safety precautions which include attending alone, wearing a face covering and observe maximum occupancy rules which are sign posted throughout the Centre.

  • Walk-in: 10-1pm
  • Phone: 10-4pm
  • Email: 9-5pm

Royal Holloway has dedicated webpages to the 2020/21 academic year: Information Hub 2020/21.

Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.

Halls for new students

Applying for accommodation as a new student


Halls for continuing students

Applying for accommodation as a returning student

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Current Student Documents

Requesting a document as a current student to confirm your student status.



How to complete your enrolment at Royal Holloway


College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)


How to pay your fees

More about how to pay your tuition or accommodation fees



Find out more about travel discounts you may be eligible for as a student


Exams and Assessments

Find out more about assessments and exams at Royal Holloway



Find out more about getting your results


Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway



Find out more about the Summer or Winter Graduation ceremonies



DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

Opening hours

Current Opening Hours 


Monday - Friday 9am-5pm


Monday - Friday 10am-4pm

Closure Days

We will be closed from 9am-2pm for team training on the below date(s). We will resume our email service at 1:30pm and phone service at 2pm on:

  • Thursday 1 July 2021

We will be closed all day for team training on:

  • Friday 6 August 2021

College Vacation Periods and UK Bank Holidays

In the 2020/21 academic year, the Student Services Centre will be closed:

  • Monday 31 May 2021 (Bank holiday)
  • Monday 30 August 2021 (Bank holiday)

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More information

Find more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.


Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

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