About us

The Student Services Centre is a central hub for non-academic student enquiries and support. We aim to handle all queries with care, fairness, efficiency and in a way that is accessible to everyone. If we’re unable to resolve your question directly, we’ll quickly connect you with the right team—saving you time and helping you get the answers you need as soon as possible.

Our approachable and experienced staff are dedicated to delivering excellent service, ensuring that every student feels valued, supported, and understood throughout their time at Royal Holloway.

Ask Royal Holloway

Ask Royal Holloway is your go-to resource for all information whilst you are studying at Royal Holloway. You can find hundreds of articles relating to common questions from enrolment, settling into university life, your results, graduation and beyond. If you can’t find what you’re looking for, you can contact us using the ‘Ask a Question’ button at the bottom of our help pages and your question will be directed to the right team.

Temporary ID Card Station for exams

A Temporary ID Card station will be located in the Student Services Centre (Davidson Building) during the exam period (Tuesday 5 May and Friday 5 June 2026) from 9am to 1pm for any students who need to obtain a one-time use ID for an exam. Further information on exams and support available can be found on the Assessments webpages. 

Contact us

• Online: Ask Royal Holloway
• Phone: 01784 27 6641
• In-person: Davidson Building (ground floor, opposite the library)
• Email: studentservices@royalholloway.ac.uk