The Student Services Centre will be closed for the Winter Break from 2pm on Friday 19 December 2025.

We will re-open at 10am on Monday 5 January 2026. 

About us

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll ensure your query reaches the correct team promptly, saving you time and ensuring a faster response. 

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Ask Royal Holloway is your go-to resource for all information whilst you are studying at Royal Holloway. You can find hundreds of articles relating to common questions from enrolment, settling into university life, your results, graduation and beyond. If you can’t find what you’re looking for, you can contact us using the ‘Ask a Question’ button at the bottom of our help pages and your question will be directed to the right team.