Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Location and Opening Hours

We are based on the ground floor of the Emily Wilding Davison Building (opposite the Library entrance). Most of our services are available online so you can access or request them wherever you are. Please see all of our services below for further details. 

If you wish to speak to a member of the team in person we are open for walk-in enquiries, Monday to Friday, between 10am and 4pm. 

Our phone lines are also open Monday to Friday, between 10am and 4pm. 

The Student Services Centre email inbox is monitored Monday to Friday, between 9am and 5pm. 

Royal Holloway has dedicated webpages for the 2021/22 academic year: Information Hub 2021/22.

As well as the Information Hub webpages, you may find the following webpages helpful:

• Information for Welcome Week
• Enrolment information
• Moving into Halls accommodation
• Paying your tuition/accommodation fees

What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.