Who we are
The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.
Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.
Location and Opening Hours
We are based on the ground floor of the Emily Wilding Davison Building (opposite the Library entrance). Most of our services are available online so you can access or request them wherever you are. Please see all of our services below for further details.
If you wish to speak to a member of the team in person we are open for walk-in enquiries, Monday to Friday, between 10am and 4pm.
Our phone lines are also open Monday to Friday, between 10am and 4pm.
The Student Services Centre email inbox is monitored Monday to Friday, between 9am and 5pm.
Royal Holloway has dedicated webpages for the 2021/22 academic year: Information Hub 2021/22.
As well as the Information Hub webpages, you may find the following webpages helpful:
What we do
You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.
Halls for new students
Applying for accommodation as a new student
Find out more
Halls for continuing students
Applying for accommodation as a returning student
Find out more
Current Student Documents
Requesting a document as a current student to confirm your student status.
Find out more
Enrolment
How to complete your enrolment at Royal Holloway
Find out more
College Card
Getting a new or replacement College Card
Find out more
Your details
How to update your personal or study details (e.g. Changing your degree or your name)
Find out more
How to pay your fees
More about how to pay your tuition or accommodation fees
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Travel
Find out more about travel discounts you may be eligible for as a student
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Exams and Assessments
Find out more about assessments and exams at Royal Holloway
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Former Student documents
Ordering proof of your studies and results as a former student at Royal Holloway
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Graduation
Find out more about the Summer or Winter Graduation ceremonies
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DBS Checks
Find out more about getting a DBS check completed at the Student Services Centre.
Find out more