davison building

The Student Services Centre

Find out more about the Student Services Centre

About us

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Our Services

Most of our services are available online so you can access or request them wherever you are. You can also get advice by phoning, emailing or visiting the walk-in centre which is located on the ground floor of the Emily Wilding Davison Building. Our centre has 1-to-1 meeting rooms so you can let the team know if you would like to talk to an Advisor in private. 

If we don’t have the answer to your query, we'll signpost you to the team that can help! 

Please see all of our services below for further details. 

Halls for new students

Applying for accommodation as a new student


Halls for continuing students

Applying for accommodation as a returning student

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Current Student Documents

Requesting a document as a current student to confirm your student status.



How to complete your enrolment at Royal Holloway


College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)


How to pay your fees

More about how to pay your tuition or accommodation fees



Find out more about travel discounts you may be eligible for as a student


Exams and Assessments

Find out more about assessments and exams at Royal Holloway



Find out more about getting your results


Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway



Find out more about the Summer or Winter Graduation ceremonies



DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

Opening hours

  • Email: Mon - Fri 9am - 5pm

  • Phone: Mon - Fri 10am - 4pm

  • Walk-in: Mon - Fri 10am - 4pm 

Closure Days

The Student Services Centre will be closed during the below period for the Easter Vacation period: 

  • Thursday 6 April - Tuesday 11 April 2023

The Student Services Centre will be closed on the below dates for UK Bank Holiday's and staff training:

  • Tuesday 18 April 2023 (Staff training)
  • Monday 1 May 2023
  • Monday 8 May 2023
  • Monday 29 May 2023
  • Tuesday 4 July 2023 (Staff training) 
  • Tuesday 8 August 2023 (Staff training) 
  • Monday 28 August 2023

Employee coffee table


Find Out more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.


Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

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