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The Student Services Centre

Find out more about the Student Services Centre

Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Location and Opening Hours

We are based on the ground floor of the Emily Wilding Davison Building (opposite the Library entrance). Most of our services are available online so you can access or request them wherever you are. Please see all of our services below for further details. 

If you wish to speak to a member of the team in person we are open for walk-in enquiries, Monday to Friday, between 10am and 4pm. 

Our phone lines are also open Monday to Friday, between 10am and 4pm. 

The Student Services Centre email inbox is monitored Monday to Friday, between 9am and 5pm. 

Royal Holloway has dedicated webpages for the 2021/22 academic year: Information Hub 2021/22.

As well as the Information Hub webpages, you may find the following webpages helpful:

What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.

Halls for new students

Applying for accommodation as a new student


Halls for continuing students

Applying for accommodation as a returning student

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Current Student Documents

Requesting a document as a current student to confirm your student status.



How to complete your enrolment at Royal Holloway


College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)


How to pay your fees

More about how to pay your tuition or accommodation fees



Find out more about travel discounts you may be eligible for as a student


Exams and Assessments

Find out more about assessments and exams at Royal Holloway



Find out more about getting your results


Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway



Find out more about the Summer or Winter Graduation ceremonies



DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

  • Email us
  • Call us: 01784 276641
  • Walk-in Centre: Ground Floor, Emily Wilding Davison Building

Opening hours

Current Opening Hours 


Monday - Friday 9am-5pm


Monday - Friday 10am-4pm


Monday - Friday 10am-4pm

Closure Days

We will be closed for team training on the following dates:

  • Friday 28 January 2022 (from 12.30pm)
  • Friday 8 April 2022 (to 2pm)
  • Tuesday 14 June 2022 (to 2pm)
  • Friday 5 August 2022

College Vacation Periods and UK Bank Holidays

In the 2021/22 academic year, the Student Services Centre will be closed:

  • Friday 24 December 2021 to Monday 3 January 2022
  • Thursday 14  April to Tuesday 19 April 2022
  • Monday 2 May 2022
  • Thursday 2 June to Friday 3 June 2022
  • Monday 29 August 2022

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More information

Find more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.


Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

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