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The Student Services Centre

Find out more about the Student Services Centre

Service Update: September 2020

Our walk-in centre may be closed due to Covid-19 but we are still here to help you. You can contact us by phone, weekdays between 10am and 4pm or you can email us at studentservices@royalholloway.ac.uk. Most of our services are now available online so you can access or request them wherever you are - please see all of our services below for further details.

We are also offering face-to-face appointments for any of our services that need to be delivered in person. To book an appointment please call us on 01784 276641.

Royal Holloway has dedicated webpages to the 2020/21 academic year: Information Hub 2020/21.


Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.


What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.

Halls for new students

Applying for accommodation as a new student


Halls for continuing students

Applying for accommodation as a returning student

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Current Student Documents

Requesting a document as a current student to confirm your student status.



How to complete your enrolment at Royal Holloway


College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)


How to pay your fees

More about how to pay your tuition or accommodation fees



Find out more about travel discounts you may be eligible for as a student


Exams and Assessments

Find out more about assessments and exams at Royal Holloway



Find out more about getting your results


Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway



Find out more about the Summer or Winter Graduation ceremonies



DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

Opening hours

Current Opening Hours 


Monday - Friday 9am-5pm

In-person appointments for College Cards

Monday - Friday 11-3pm


Monday - Friday 10am-4pm

Closure days

The Student Services Centre will be closed as follows:

From 24 December 2020 to 4 January 2021 for the Christmas vacation (re-opening 5 January)

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More information

Find more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.


Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

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