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The Student Services Centre

Find out about the Student Services Centre

August and September Opening Hours

Please find below our summer opening hours:

 

Monday 03 August - Friday 21 August (Monday to Friday):

Walk-In Centre: 2 to 4pm

Phone: 10am to 12pm and 2pm to 4pm

Emails: 9am to 5pm

 

Monday 24 August - Friday 04 September (Monday to Friday):

Walk-In Centre: 9am-10am (to issue temporary IDs for SV-AP exams) and 1pm to 4pm

Phone: 10am to 12pm and 2pm to 4pm

Emails: 9am to 5pm

 

Monday 07 September - Friday 11 September (Monday to Friday):

Walk-In Centre: 2pm to 4pm

Phone: 10am to 12pm and 2pm to 4pm

Emails: 9am to 5pm

 

We will revert to our normal opening hours from Monday 14 September. Details will be provided nearer the time.

About us

The Student Services Centre is a central hub for non-academic student enquiries and support. We aim to handle all queries with care, fairness, efficiency and in a way that is accessible to everyone. If we’re unable to resolve your question directly, we’ll quickly connect you with the right team—saving you time and helping you get the answers you need as soon as possible.

Our approachable and experienced staff are dedicated to delivering excellent service, ensuring that every student feels valued, supported, and understood throughout their time at Royal Holloway.

Ask Royal Holloway

Ask Royal Holloway is your go-to resource for all information whilst you are studying at Royal Holloway. You can find hundreds of articles relating to common questions from enrolment, settling into university life, your results, graduation and beyond. If you can’t find what you’re looking for, you can contact us using the ‘Ask a Question’ button at the bottom of our help pages and your question will be directed to the right team.

Contact us

Documents for current students

Request a document as a current student to confirm your student status.

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Enrolment

Complete your enrolment at Royal Holloway

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Student ID Card

Get a new or replacement Student ID Card

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Your details

Update your personal or study details (e.g. Changing your degree or your name)

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Paying your fees

Pay your tuition or accommodation fees

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Travel Discounts

Information about travel discounts you may be eligible for as a student

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Assessments and Exams

Information about assessments and exams at Royal Holloway

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Results

Find out more about getting your results

Find out more

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Graduation

Find out more about the Summer or Winter Graduation ceremonies

Find out more

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Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway

Find out more

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DBS Checks

Get a DBS check completed at the Student Services Centre

Find out more

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Opening Hours

Our current opening hours are:

  • Ask Royal Holloway Articles are available 24/7. We will respond to portal enquiries and emails between the hours of 9am to 5pm (Mon-Fri).

Closure days

We will be closed on the following days: 

  • Monday 31 August 2026 (bank holiday). 

Temporary ID Card Station  for exams

If you do not have your student ID card or an acceptable form of photo identification on the day of your exam, you can attend a Temporary ID Card station located in the Student Services Centre (Emily Wilding Davidson Building) during the Summer Vacation Assessment Period (SV-AP) exam period - Tuesday 25 August and Friday 4 September 2026 from 9am to 10am and 1.30pm to 2.20pm (30 minutes before and after the start of each exam) to obtain a one-time use ID for an exam. This Temporary ID card station will be open thirty minutes before exams start and thirty minutes after an exam starts.

Fire alarm test - what to expect

Please note that a fire alarm test is carried out every Tuesday between 1:15 pm and 4 pm in the Emily Wilding Davison building. During this time, you may hear a loud alarm sound. The voice message will confirm that it is a fire alarm test.

If you are visiting us or speaking with us by phone during the test, we may need to pause our conversation briefly until the alarm has stopped, to ensure we don’t miss anything. We will always let you know if this is necessary and we appreciate your patience during this time.