davison building

The Student Services Centre

Find out more about the Student Services Centre

Service Update as of 10 August 2020

On 24 March 2020, following the announcement by the UK Government regarding Coronavirus (COVID-19) we closed our walk-in centre, suspending our face-to-face service until further notice. You can contact us by email (studentservices@royalholloway.ac.uk) during our opening hours which are now Monday to Friday 10:30am to-5pm.

Our dedicated team are working to deliver our services as best as possible during this time. Please click through our key services below for information.

Royal Holloway has dedicated webpages with frequently asked questions on the College's response to COVID-19, these are updated regularly and can be accessed here.  

Who we are

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.


What we do

You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.

Halls for new students

Applying for accommodation as a new student


Halls for continuing students

Applying for accommodation as a returning student

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Current Student Documents

Requesting a document as a current student to confirm your student status.



How to complete your enrolment at Royal Holloway


College Card

Getting a new or replacement College Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)


How to pay your fees

More about how to pay your tuition or accommodation fees



Find out more about travel discounts you may be eligible for as a student


Exams and Assessments

Find out more about assessments and exams at Royal Holloway



Find out more about getting your results


Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway



Find out more about the Summer or Winter Graduation ceremonies



DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

Our face-to-face service in the Davison Building is currently suspended. 

Opening hours

Current Opening Hours 

Interim arrangements 

Monday: 10:30am to 5pm

Tuesday: 10:30am to 5pm

Wednesday:10:30am to 5pm

Thursday: 10:30am to 5pm

Friday: 10:30am to 5pm


Closure days

The Student Services Centre will be closed on Tuesday 1 Septmeber 2020.  

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More information

Find more about our team, our vision and how to provide feedback to the Student Services Centre

Student Services Centre team

Find out more about our team and the Student Services Centre vision.


Feedback and complaints

Find out more about providing feedback or submitting an informal complaint

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