About us
The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the University to find the best solution.
Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.
Our Services
Most of our services are available online so you can access or request them wherever you are. You can also get advice by phoning, emailing or visiting the walk-in centre which is located on the ground floor of the Emily Wilding Davison Building. Our centre has 1-to-1 meeting rooms so you can let the team know if you would like to talk to an Advisor in private.
If we don’t have the answer to your query, we'll signpost you to the team that can help!
Please see all of our services below for further details.
Current Student Documents
Requesting a document as a current student to confirm your student status.
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Enrolment
How to complete your enrolment at Royal Holloway
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Student ID Card
Getting a new or replacement Student ID Card
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Your details
How to update your personal or study details (e.g. Changing your degree or your name)
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How to pay your fees
More about how to pay your tuition or accommodation fees
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Travel
Find out more about travel discounts you may be eligible for as a student
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Assessments
Find out more about assessments and exams at Royal Holloway
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Former Student documents
Ordering proof of your studies and results as a former student at Royal Holloway
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Graduation
Find out more about the Summer or Winter Graduation ceremonies
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DBS Checks
Find out more about getting a DBS check completed at the Student Services Centre.
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