Service Update as of 24 March 2020
The Student Services Centre is now open Monday to Friday 9-5pm for email enquiries only.
Following the recent announcement by the UK Government regarding Coronavirus (COVID-19), we have suspended our face-to-face service until further notice. Our phone service is temporarily unavailable as our team have moved to working remotely; we are working to resolve this and hope to offer a phone service again soon.
Our dedicated team are working to deliver our services as best as possible during this time. Please click through our key services below for information.
Royal Holloway has dedicated webpages with frequently asked questions on the College's response to Coronavirus, these are updated regularly and can be accessed here.
Who we are
The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the College to find the best solution.
Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.
What we do
You can view below a list of some of our key services and other areas we can help you with. Click on the options for more information.
Halls for new students
Applying for accommodation as a new student
Find out more
Halls for continuing students
Applying for accommodation as a returning student
Find out more
Current Student Documents
Requesting a document as a current student to confirm your student status.
Find out more
Enrolment
How to complete your enrolment at Royal Holloway
Find out more
College Card
Getting a new or replacement College Card
Find out more
Your details
How to update your personal or study details (e.g. Changing your degree or your name)
Find out more
How to pay your fees
More about how to pay your tuition or accommodation fees
Find out more
Travel
Find out more about travel discounts you may be eligible for as a student
Find out more
Exams and Assessments
Find out more about assessments and exams at Royal Holloway
Find out more
Former Student documents
Ordering proof of your studies and results as a former student at Royal Holloway
Find out more
Graduation
Find out more about the Summer or Winter Graduation ceremonies
Find out more
DBS Checks
Find out more about getting a DBS check completed at the Student Services Centre.
Find out more
What you can expect from us
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If you visit us in the Davison Building we will:
- Provide a friendly and welcoming environment with a variety of helpful and up-to-date materials
- Not keep you waiting for longer than ten minutes to see an advisor
- Aim to answer 75% of queries on the first visit
- See you at the agreed time if you have an appointment
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If you call us on 01784 276641, we will:
- Answer in a polite and professional manner, confirming the service area you have come through to and who you are speaking with
- If the Centre is closed we will alert you to this via our voicemail message
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If you email us at studentservices@royalholloway.ac.uk, we will:
- Send an automated email to confirm your query has been received
- Resolve your query within three to five working days.
- Keep you informed of any on-going queries, and let you know when the Centre is closed.
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When using our services we ask that you:
- Present your College Card
- Keep all appointments
- Provide feedback when requested to help us to improve and enhance our services
- Show consideration to other users and respect their privacy when they are talking to advisors and/or using the self-service PCs
- Use the PCs in the Student Services Centre to access our services only
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