Your Student ID Card is your proof of identity at Royal Holloway. It is also your access card to campus buildings, your Library card, Campus Account card and your Students' Union membership card. Find out more about how each of the functions works below. All students are issued a new Student ID Card at the start of their course at Royal Holloway.
Replacement card service
You can request a replacement Student ID Card via our online request form. After submitting a request, we'll produce your replacement card it will be ready to collect in 7 working days. Details of our walk-in centre opening hours can be found on the Student Services Centre webpage. If you would prefer that your Sudent ID Card is posted to you, please confirm this via the online request form.
If you have lost your Student ID Card, you'll need to pay £10 for a replacement card, which can be paid via card (not cash) in the Student Services Centre or via our online store. Details of how to make an online payment will be provided when completing our online request form.
If your card is lost you will be charged a fee of £10 for a replacement Student ID Card. Please note, once purchased, a Student ID Card is non-refundable, even if you find the original. If you opt to collect your new Student ID Card in-person, we will ask you to pay by card (not cash) on collection. If you opt to have your new Student ID Card posted, we will send you a link to make the payment for your replacement Student ID Card online.
If you have been a victim of crime and have had your Student ID Card stolen, a replacement Student ID Card will be issued free of charge on production of a police crime reference number.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you submit a request for a replacement Student ID Card, you will be asked to upload a photo of your current Student ID Card.
You can request a replacement Student ID Card via the above process. Whilst waiting for the card, if you are locked out of your bedroom please contact your halls reception who will be able to arrange access for you. Your halls reception can arrange a temporary room key which will allow you access.
If you want to pay for things using your Campus Account linked to your Student ID Card, we recommend registering your details online where you will be able to top-up your Campus Account and pay using the Upay app. Full instructions on how to register and top-up your Campus Account online can be found here.