RH Be Heard is a way for you to report issues in one place, through one simple online form.
Universities can be complex communities, and it’s sometimes difficult to know who to contact when you need something resolving. Whether you have a concern, need to resolve complaint, or report misconduct that you experience or witness, RH Be Heard makes sure that we can help. Reporting through RH Be Heard means that your question or complaint will be directed to the right team, first time.
If you are on campus, University Security operates, and is contactable, 24 hours a day, 7 days a week for your protection.
If there is an emergency on campus please call the Security Control Centre.
If you are not on campus and are still at risk, call the police immediately on 999.
Bullying, harassment, sexual harassment, assault, hate crime and discrimination are not acceptable, wherever, and however they occur.
We, the Royal Holloway community, are committed to stamping out all forms of unacceptable conduct.
If you have experienced an incident of sexual harassment / assault, discrimination or a hate crime, we are here to support you. RH Be Heard helps us in supporting you and resolving these issues.
If you submit a named report we'll direct your concern to the right team who will let you know we've received the message, advise you on what the next steps are, provide updates and support you through the process.
To make a named report, click the link below to the RH Be Heard named report form.
RH Be Heard also provides a way to report what has happened to you if you want to remain anonymous.
We take this kind of complaint very seriously and encourage you to report inappropriate behaviour of any kind from staff, students or members of the community, including harassment, bullying, discrimination and sexual misconduct.
We understand that formally reporting an incident is not something that everyone wishes to do; it can take time and energy, and sometimes includes sharing very personal information. Therefore, this option enables you to anonymously record this type of behaviour. The information you provide will be collated and analysed to help monitor the incidents that take place, identify any patterns, direct resources to areas where there may be problems and plan interventions and initiatives as required.
To make an anonymous report, click the link below to the RH Be Heard anonymous report form.
To be directed to the best team to help support & resolve your concern or complaint please use the RH Be Heard named report form.
The simple form will ask a short series of questions about your concern and complaint and provide you with details of who to contact to resolve the issue and how to get in touch with them.
To help you identify the right team to contact, click on the link below to the RH Be Heard named report form.
We always aim to protect your confidentiality, however in certain situations where there is a serious safeguarding concern, such as a risk to a child under 18, a vulnerable adult, or the wider university or public, we may need to share information with the police or other safeguarding agencies. If this happens, we will do our best to speak with you first, so you are informed and supported throughout the process.
If you choose to name others in your report, there’s a chance the person you’ve reported could request access to personal data the university holds on them, which might include parts of your report. We take great care to protect your confidentiality, removing identifying details wherever possible, and only sharing information when the law requires it. In rare cases, someone might still recognise details through context, but we’ll always work hard to reduce that risk.
If you’re unsure or feeling anxious about what to include, we’re here to support you and talk through your options before you share anything.
The policies below are relevant to the options for follow up to a named report or a complaint submitted via RH Be Heard. You can find the current versions on the Student Policies Hub.
- Student Complaints Procedure.
- Student Conduct Regulations.
- Dignity and Respect Policy.
- Student Sexual Misconduct Policy.
For further guidance you can contact one of the following teams:
Student Conduct Regulations
Dignity & Respect Policy
