Help and support


While you're at university, you're likely to have some of the best experiences of your life. There's a lot to fit in, so taking the time to look after yourself can help you to stay happy and healthy.

We want you to have positive academic, personal and social experiences while you are at Royal Holloway. However there will be times when life doesn’t go as expected and you may need to talk with someone. Student Advisory & Wellbeing have responsibility for advising and supporting you with all aspects of your health and emotional and mental wellbeing. 

In this section you'll find details of who to speak with if you need help alongisde some self-help guidance. Our online staff directory provides named contacts for each of our teams.

During term time we operate a student helpdesk between 10am - 2pm in Founder's East 140 for general queries and signposting to services. We also offer open drop in sessions each day; please check with each team for further details.  

Please note that during the period of government restrictions due to the pandemic we are all working remotely and so our usual operations are temporarily revised and are all online. Here are details of our revised operations.  

 

Revised operations during the Covid-19 pandemic

Following Government advicebout the current coronavirus (Covid-19) pandemic our Student Advisory & Wellbeing teams are currently not able to offer in person appointments.  We are delivering our support services online to meet the continuing needs of students at this particularly challenging time.  This means we have transferred to remote, digital services with an offering of 1-2-1 engagement through MS Teams, Skype or email. 

We encourage you to monitor the student intranet and our social media channels for further updates and changes as lockdown eases.  

How we are continuing supporting you at Royal Holloway

Clinical Mental Health & Wellbeing: 1-2-1 triage and therapy via Teams, Skype, or email.  Online skills sessions are also being offered to groups of students on topics such as anxiety managment.

Disability & Dyslexia Services: 1-2-1 advice and guidance via Teams, or email and a continuation of academic adviser and specialist mentor support via Teams.

Financial Wellbeing: 1-2-1 advice and guidance via Teams or email; assessments of applications for the Study Support Grant by email.

International Student Support: 1-2-1 advice and guidance via Teams, Skype, email or call 07388 846131 (9am - 5pm) to speak to one of the team.

Multifaith Chaplaincy: The Chaplains continue to offer support to all students at this time and are also broadcasting regular worship on the Chaplaincy Facebook page (also available to catch up on after live worship).  Please contact Revd Dr Orion Edgar (Anglican Chaplain), Fr John Dickson (Catholic Chaplain) or Nisar Shaikh (Muslim Chaplain) for further support.  Re-opening of the Chapel will follow Government,Church  and College Health & Safety guidelines.

Student Counselling: 1-2-1 counselling support via Teams.  Please note that this team operate at a reduced capacity during the summer vacation.

Student Wellbeing: 1-2-1 triage and support via Teams or email, continuation of support for students who are already in contact with the Wellbeing Advisers. 

Our online, digital services will continue to evolve and develop as the situation changes and we are planning for a return to campus ahead of the new academic year.

We recognise that change to usual processes and support networks and a feeling of uncertainty is very challenging for students and that there is a heightened anxiety within many of us at this time.  You may find our blog with advice on pandemic related mental health and wellbeing needs useful.

Please do not hesitate to get in touch with us to discuss your support needs or concerns.

Stay well and stay safe.

With best wishes from

Student Advisory & Wellbeing 

 

Feedback

 

Student Advisory & Wellbeing value your feedback on our services.

  Please complete our feedback form to help us in supporting you at Royal Holloway.

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