IT Services

If your account has been identified as a SPAM sender or if you have clicked on a potential phishing link please take these steps to help safeguard yourself and your email contacts, please see DEALING WITH PHISHING  

We are here to answer your technical queries online, in person, by email & on the phone. Check our web pages for handy information and guides or drop in and see us in the Davison library next to the main Library office. Alternatively log a call with the IT Service Desk in the online enquiry management system via the web or email or phone us (answerphone provided out of hours).



How to use the IT Service Desk section of the online Enquiry Management System


Log in with your normal college username and password and select "IT Services:New Call."

New EMS users need to sign up before signing in.  If you get an 'access denied' error please click on the Sign-Up link on the right to register your college user account details.


Further information about using the enquiry management system (EMS) here 




Useful Links and Contacts

Log a call with the IT Service Desk

(01784 41) 4321

Service Status

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Getting Started

Get connected to the college network (wired and wireless) Find out more about your college email and free software. Learn about printing at Royal Holloway and resetting your password online.


Web Safety and Anti-Virus

Cybersecurity News, Resources and Events - and a step by step guide on how to stay Cyber Aware.


Get Help with IT

Contact details, times, places and opening hours.



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Find a PC

Use the PC Finder and check the software list to choose a pc lab for your studies!


IT Knowledge Base (FAQs)