Getting help with IT


If your problem can’t be solved by taking a look at our FAQs we’ll be happy to help.


IT Service Desk


Term time hours

Weekdays: The IT Service Desk is open for phone calls, emails, in person and online chat between 9am-5pm. 

Weekends: Our weekend opening hours are 12-5pm.

You can contact us by:

Phone:                01784 41 4321



To find us, go left at the main Library desk and proceed to the very end of the building, where the support desk is on the right. 


Festive break - opening hours

IT Service support during the festive period



You can chat with a member of the IT Services team if you have an issue or question for us. We will try and resolve your problem via our instant messaging service, or start a remote session to take a look at the issue. Start a help session by clicking the button below. 

Start a LiveHelp Session

Livehelp is available 9am-5pm on weekdays and 12-5pm on weekends