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Getting help with IT


 

If your problem can’t be solved by taking a look at our FAQs we’ll be happy to help.

 

IT Service Desk

 

Term time hours

Weekdays: The IT Service Desk is open for phone calls, emails, in person and online chat between 9am-5pm. 

Weekends: Our weekend opening hours are 12-5pm.

You can contact us by:

Phone:                01784 41 4321

Email:                 itservicedesk@royalholloway.ac.uk

Online:               enquirymanagement.royalholloway.ac.uk

To find us, go left at the main Library desk and proceed to the very end of the building, where the support desk is on the right. 

 

Festive break - opening hours

IT Service support during the festive period

 

LiveHelp

You can chat with a member of the IT Services team if you have an issue or question for us. We will try and resolve your problem via our instant messaging service, or start a remote session to take a look at the issue. Start a help session by clicking the button below. 

Start a LiveHelp Session

Livehelp is available 9am-5pm on weekdays and 12-5pm on weekends