IT FAQ home Keyword(s) How can I add my email account to my phone, tablet or computer? Why won't the VPN connect? It tells me it's connecting, but then doesn't. Can I access my files off-campus? Do I need to back up my work? What is Turnitin and how do I use it? Can I scan on the College printers? What's included in Office 365 for Royal Holloway students? I'm getting the message 'Your email or password is incorrect,' when trying to log into my emails. What do I do? How do I install the printer drivers for Mac? How do I log in to Campus Connect? How do I deal with spam email? How do I map a drive on Windows 10? How do I use Password Manager? What is Moodle? Can I get free antivirus for my PC or Mac? Why am I being asked to re-register my device to CampusNet? How do I install SPSS? What are phishing emails? What is OneDrive? Where are the College printers? How do I top up my printer credit and check my balance? How much space do I get in my email inbox? When I try to log into my emails I get the message 'We don't recognise this User ID or password'. What should I do? Can I print from my Linux machine? What do I do if I have opened an infected email attachment or clicked on spam? Displaying 1 to 25 of 57 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support . Back to the IT Homepage.