IT FAQ home Keyword(s) Is there a Moodle app? I'm getting the message 'Your email or password is incorrect,' when trying to log into my emails. What do I do? What's the difference between my username, email address, and my Microsoft Office 365 ID? What is OneDrive? How do I install Nvivo? How do I add additional MFA methods? Will MFA use my mobile data or charge me to receive calls or messages, and how will this affect me if I travel abroad? What is Turnitin and how do I use it? What are my (Y:) and (W:) drives? Why won't the VPN connect? It tells me it's connecting, but then doesn't. Can I get Office 365 and Microsoft Teams for free? How do I deal with spam email? How much space do I get in my email inbox? How much printer credit do I get from the University? How do I set up eduroam for Windows 10? What are randomized MAC addresses? How do I log in to my emails? How do I log in to Campus Connect? How do I map a network drive on a Mac? How can I install MATLAB? What IT support is there for disabled students? What do I do if I don't have a mobile phone or have a very old model? Do I need to back up my work? How do I restore documents to my network drives? Can I access my files off-campus? Displaying 1 to 25 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support. Back to the IT Homepage.