IT FAQ home Keyword(s) How do I top up my printer credit and check my balance? I'm about to graduate – how can I save my email data? What are my (Y:) and (W:) drives? Why won't the VPN connect? It tells me it's connecting, but then doesn't. What is Turnitin and how do I use it? What's included in Office 365 for Royal Holloway students? My preferred authentication method of security methods isn't an option for my default method, what's going on? Can I print single/double sided on the College printers? What is Eduroam and how do I use it? How do I install Nvivo? Why am I being asked to re-register my device to CampusNet? How can I access large format printing? What do I do if I don't have a mobile phone or have a very old model? Displaying 51 to 63 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support. Back to the IT Homepage.