Two hands reaching out for each other

Get help with an emergency

If in doubt, call the emergency services on 999

Emergency services

The UK Police, Ambulance and Fire Services can be reached on 999 (or 112) from any UK telephone, including locked mobile phones. If you need to call the emergency services on campus, please also call Security on 01784 443888 – they’ll help to direct the emergency services when they arrive.

Mental health emergencies or emotional distress 

If you experience a significant mental wellbeing crisis, are contemplating suicide, or a friend is contemplating suicide, please seek urgent emergency assistance immediately. Below are details of a range of services who can provide you with emergency support, help and guidance.  Information and contact.details are included in the drop down boxes.


Crisis Mental Health Hotline (Surrey & Borders) 

Surrey & Borders Crisis Mental Health Hotline 

0800 915 4644

In times of crisis or distress students can call this helpline and speak to a trained member of staff who will crisis assess the situation.  The specialist staff can triage to the Home Treatement team if required.  The helpline is available 24 hours a day every day of the year for mental health support


NHS 111



This NHS service offers general health advice and support over the telephone. They will triage the issue and mobilise an emergency response if needed.




116 123 

The Samaritans provide emotional support over the telephone at all times. They are a completely confidential service and are waiting for your call. 


Safe Haven, Woking

Safe Haven, Woking

This is a drop in service and so no phone number is available.

You can visit them at: The Prop, 30 Goldsworth Road, Woking, Surrey, GU21 6JT.

Safe Haven is open for people experiencing a mental health crisis  each day from 6pm to 11pm.  Between 6pm - 8pm each evening they also provide the opportunity for you to speak to someone who knows and understands what you are going through with a two hour drop in for peer or wellbeing support.




0800 068 41 41 or 07786 209697 (HOPELINE UK)

Papyrus have excellent resources to help young people who are having suicidal thoughts.  If you are at risk of suicide or are worried about a young person at risk of suicide you can contact their HOPELINE UK.  It is open 9am - 10pm (Monday - Friday) and 2pm - 10pm (weekends and bank holidays)


Student Counselling

Student Counselling 

01784 443128

The Student Counselling team usually reserve a session each working day in term time for students in immediate distress.  Counselling is highly confidential but the service reserves the right to mobilise other support if someone's life or immediate health is in danger.  The services ia available every weekday during term betweem 9am - 5pm.  Vacation hours differ.


Campus security

Campus Security

01784 443888

The campus security / campus watch teams are available 24 hours a day, 7 days a week and can arrange help for a wide range of issues.  You can contact them by telephone, email, or by visiting the control centre in Founder's East - near the Visitor Centre reception.


London Nightline

London Nightline

020 7 631 0101 

London Nightline is a confidential and anonymous listening and practical information service run by students for students.  All their volunteers have undergone extensive training and understand that university isn't always plain sailing.  They are available netween 9pm - 8am every night in term-time.  On their website you can find other contact methods including SMS, email and Skype.

NHS GP surgery (Clarence Medical Centre)

On site NHS GP surgery (Clarence Medical Centre)

01784 443131

The surgery is open each weekday between 9:00am - 5:30pm and outide of surgery times their telephone line will direct you to the local out-of-hours medical services.


St Peter's Hospital, Chertsey

St Peter's Hospital, Chertsey

01932 872000

St Peter's has a 24 hour emergency department service and a specialist Psychiatric Liaison Officer available at all times.  You can contact St Peter's switchboard at any time or go there by taxi (approx. 20 minute journey)



Hub of Hope

Hub of Hope

Using your postcode in the search box you can identify all the local mental health services near to wherever you are in the UK.

Do you have a friend in crisis?

Read our ‘helping a friend in crisis’ guide.

Charlie Waller Memorial Trust: The CWMT encourage open discussion of mental health and wellbeing.  They are not a helpline but have many resources you will find useful. 

Please remember to look after your own wellbeing as a priority, not to take any unnecessary ongoing responsbility and to refer your friend for emergency or specialist support. 


If you discover a fire, activate the nearest fire alarm then leave the building immediately. Then call Security immediately on 01784 443888 if safe to do so – they will take additional information to guide the emergency services to the emergency.


If a crime is in progress or someone’s life is in danger, call 999 immediately.

If you need to report a non-emergency issue to the Police – such as reporting a crime that’s already happened – call 101 or visit the Surrey Police website for other ways to make a on-urgent report.

Medical emergencies

If you have a life-threatening medical emergency, call 999 immediately.

Then call Security on 01784 443888 if it’s safe to do so: they’ll take additional information to guide the emergency services to the emergency.  For a non-life threatening emergencies please consider reading our medical help and advice page.

Emergency maintenance

If you have an emergency maintenance issue (like a serious water leak), report this to your Hall Reception as soon as possible. If your Hall Reception is closed, call Security on 01784 443888




Crisis Mental Health Helpline

0800 915 4644

Emergency services 


Security (emergency) 

01784 443888

Security (enquiries) 

01784 443063


116 123


0800 068 41 41 or 07786 209697

Safe Haven (6pm - 11pm only)

The Prop, 30 Goldsworth Road, Woking, Surrey, GU21 6JT