Two hands reaching out for each other

Get help with an emergency


If in doubt, call the emergency services on 999

Emergency services

The UK Police, Ambulance and Fire Services can be reached on 999 (or 112) from any UK telephone, including locked mobile phones. If you need to call the emergency services on campus, please also call Security on 01784 443888 – they’ll help to direct the emergency services when they arrive.

Mental health emergencies or emotional distress 

If you are contemplating suicide, or a friend is contemplating suicide, please seek urgent emergency assistance immediately.

 

Surrey and Borders: Crisis Mental Health Helpline 

0800 915 4644

In times of crisis or distress students can call this helpline and speak to a trained member of staff who will crisis assess the situation.  The specialised staff can triage to the Home Treatment Team if required.  The helpline is available 24 hours a day, every day of the year for mental health support.  

NHS 111 

111

This NHS service offers general health advice and support over the telephone.  They will triage the issue and mobilise an emergency response if needed.

Samaritans

116 123

The Samaritans provide emotional support over the telephone at all times.  They are a completely confidential service and are waiting for your call.  

Papyrus 

0800 068 41 41 or 07786 209697 (HOPELINE UK)

Papyrus have excellent resources to help young people who are having suicidal thoughts. If you are at risk of suicide or are worried about a young person at risk of suicide you can contact their HOPELINE UK.  It is open 9am - 10pm (Mon - Fri); 2pm - 10pm (weekends and bank holidays).  

Student Counselling 

01784 443128 

The Counselling service usually reserves a session every working day in term time for students in immediate distress. Counselling is highly confidential, but the service reserves the right to mobilise other support if someone’s life or health is in immediate danger.  The service is available every week day during term between 9am - 5pm (vacation hours differ).  

 Campus Security

01784 443888

The campus security and campus watch team are available 24 hours a day, 7 days a week and can arrange help for a wide range of issues.  You can contact them by telephone or by visiting the control centre in Founder's East - opposite the Visitor Centre / reception.  

London Nightline 

020 7 631 0101 

London Nightline is a confidential and anonymous listening and practical information service run by students for students.  All their volunteers have undergone extensive training and understand that university isn't always plain sailing.  They are available netween 9pm - 8am every night in term-time.  ON their website you can find other contact methods including SMS, email and Skype.

NHS GP surgery

01784 443131 

Appointments with the GP surgery can sometimes be arranged at short notice in an emergency via the reception team.  The surgery is open each week day between 9am - 5:30pm and outside of surgery times their telephone line will direct you to the local out-of-hours medical services. 

St Peter's Hospital, Chertsey

01932 872000

St Peter's has a 24 hour emergenct department service and a specialist Psychiatric Liaison Officer available at all times.  You can contact St Peter's switchboard at any time or go there by taxi (approx 20. minutes).  

Hub of Hope

Using your postcode in the search box you can identify all the local mental health services near to wherever you are in the UK. 

Do you have a friend in crisis?

Read our ‘helping a friend in crisis’ guide

Fire

If you discover a fire, activate the nearest fire alarm then leave the building immediately. Then call Security immediately on 01784 443888 if safe to do so – they will take additional information to guide the emergency services to the emergency.

Crime

If a crime is in progress or someone’s life is in danger, call 999 immediately.

If you need to report a non-emergency issue to the Police – such as reporting a crime that’s already happened – call 101 or visit the Surrey Police website for other ways to make a on-urgent report.

Medical emergencies

If you have a life-threatening medical emergency, call 999 immediately.

Then call Security on 01784 443888 if it’s safe to do so: they’ll take additional information to guide the emergency services to the emergency.  For a non-life threatening emergencies please consider reading our medical help and advice page.

Emergency maintenance

If you have an emergency maintenance issue (like a serious water leak), report this to your Hall Reception as soon as possible. If your Hall Reception is closed, call Security on 01784 443888

 

 

Contacts 

Crisis Mental Health Helpline

0800 915 4644

Emergency services 

999

Security (emergency) 

01784 443888

Security (enquiries) 

01784 443063

Samaritans

116 123

Papyrus HOPELINE UK

0800 068 41 41 or 07786 209697