Two hands reaching out for each other

Get help with an emergency

If in doubt, call the emergency services on 999

Emergency services

The UK Police, Ambulance and Fire Services can be reached on 999 (or 112) from any UK telephone, including locked mobile phones. If you need to call the emergency services on campus, please also call Security on 01784 443888 – they’ll help to direct the emergency services when they arrive.

Mental health emergencies or emotional distress 

If you experience a mental wellbeing crisis, are contemplating suicide, or a friend is contemplating suicide, please seek urgent emergency assistance immediately. Below are details of a range of services who can provide you with emergency support, help and guidance.  Information and contact.details are included in the drop down boxes.

Crisis Mental Health Hotline (Surrey & Borders) 

Surrey & Borders Crisis Mental Health Hotline 

0800 915 4644

In times of crisis or distress students can call this helpline and speak to a trained member of staff who will crisis assess the situation.  The specialist staff can triage to the Home Treatment team if required. 

The helpline is available 24 hours a day every day of the year for mental health support.

If you have speech or hearing dificulties you can contact the team through:

  • SMS text: 07717 989024
  • For text support for people with hearing impairments, dial 18001 0800 915 4644 from your textphone or smartphone app 

If you or someone else is in a life-threatening situation then ring 999 immediately

NHS 111



The NHS service offers general health advice and support over the telephone.  They will triage the issue and mobilise an emergency response if needed.  



Papyrus have excellent resources to help young people who are experiencing suicidal thoughts. 

If you are at risk of suicide or are worried about a young person at risk of suicide you can contact their HOPELINE UK. 

HOPELINEUK is open 9am - midnight every day.  Their suicide prevention advisers are ready to support you.

Safe Haven, Woking 

Safe Haven, Woking

This is a  drop in service and so no phone number is available.

You can visit them at: The Prop, 30 Goldsworth Road, Woking, Surrey, GU21 6JT.

Woking Safe Haven is open each day from 6pm - 11pm 365 days a year including bank holidays for people experiencing a mental health crisis. 

Between 6pm - 8pm each evening they also provide the opportunity for you to speak to someone who knows and understands what you are experiencing with a two hour drop in for peer wellbeing support.  

From April 2022 to April 2023, Woking Safe Haven will also be open from 12.30pm-11pm on Saturdays and Sundays. Catalyst Safe Haven workers are on site to provide emotional from 12.30pm. 

People can also visit the Safe Haven virtually by following the guidance below:

Virtual Safe Haven: The virtual Safe Haven offers crisis support virtually. To access the service, please using the link: This virtual service is available from 6pm to 11pm, 365 days a year.



Togetherall is a safe and clinically managed online community to improve mental health and wellbeing available 24 hours a day.

The service is available for both students and staff and includes guides and advice for looking after your mental wellbeing - such as goal setters and journals - alongside being able to connect with a community, and get (or give) anonymous mental health support. Find out more about how to access this community here.

Student Space (Student Minds)

Student Space

Student Space is a new collaborative mental health programme which aims to make it easier for students to find and access the support you need during the pandemic.  Student Space can help you by:

Phone support (3pm - 11pm each day) 0808 808 4994

Webchat support (4pm -11pm each day) 

Text message support (24 hour support) To start a conversation text STUDENT to 85258

Email support (they aim to respond within 24 hours) Email 

Student Space is run by Student Minds, the UK's leading student mental health charity and has been developed specifically for students with support from HE professionals, researchers and students. 

Shout Crisis text line 

For support in a crisis text Shout to 85258.

If you are experiencing a personal crisis, are unable to cope and need support Shout can help with urgent issues such as: Suicidal thoughts, Abuse or assault, Self-harm, Bullying, Relationship challenges. 



116 123 

The Samaritans provide emotional support over the telehone at all times.  They are a completely confidential service and are waiting for your call. 

London Nightline (term time only)

London Nightline

020 7 631 0101

London Nightline is a confidential and anonymous listening and practical information service run by students for students.  All their volunteers have undergone extensive training and understand that university isn't always plain sailing.  They are available netween 9pm - 8am every night in term-time.  On their website you can find other contact methods including SMS, email and Skype.

Hub of Hope 

Hub of Hope

Using your postcode in the search box you can identify all the local mental health services close to wherever you are in the UK. 

Campus based services: Counselling, Security, GP Surgery 

Wellbeing:  Counselling 

The Counselling team usually reserve a session each working day in term time for students in immediate distress.  Counselling is confidential but the team reserve the right to mobilise emergency support if someone's life or immediate health is in danger.  Their services are available each weekday during term between 9am - 5pm.  Vacation hours differ. 

Emergency slots are also held by our Mental Health Advisers (for Disability & Neurodiversity registered students) and with our Mental Health Practitioners.  

Campus Security

01784 443888 

The campus security and campus watch teams are available 24 hours a day, 7 days a week and can arrange help for a wide range of issues.  You can contact them by telephone, email or by visiting the control centre in Founder's East - near the Visitor Centre reception area.  

NHS GP Surgery (Clarence Medical Centre)

01784 819131 

The on-site NHS surgery is open each weekday between 9am - 5pm and outside of surgery times their telephone line will direct you to the out of hours medical services.

St Peter's Hospital, Chertsey 

St Peter's Hospital, Chertsey 

01932 872000

St Peter's, the nearest hospital to campus, has a 24 hour emergency department service and a specialist Psychiatric Liasion Officer available at all times.  You can contact St Peter's' switchboard at any time or go there by taxi (approx. 20 minute journey) 

Do you have a friend in crisis? 

Read our ‘helping a friend in crisis’ guide.

Charlie Waller Memorial Trust: The CWMT encourage open discussion of mental health and wellbeing.  They are not a helpline or emergency service but have many resources available that you will find useful. 

Please remember to look after your own wellbeing as a priority, not to take on any unnecessary ongoing responsibility for someone else, and to refer your friend promptly for emergency or specialist support.  

Other emergencies: Fire, Crime, Medical


If you discover a fire, activate the nearest fire alarm, evacuate the building immediately and call Security when it is safe to do so on 01784 443888.  They will take any addtional information to support their response and emergency services response to the fire and attendance at the scene


If a crime is in progress or someone's life or safety is in danger please call 999 immediately.

If it is on campus, and it is safe to do so, please also alert Campus Security on 01784 443888. 

If you need to report a non-emergency issue to the Police - such as reporitng a crime that has already taken place - call 101 or visit the Surrey Police website to report non-urgent matters online.  

Medical emergencies  

If you have a life-threatening medical emergency call 999 immediately.  If you are on campus please call Security on 01784 443888 as soon as it is safe to do so to they can take any additional information to support emergency and to guide the emergency services to the correct location on campus. For non life-threatening please consider reading our medical help and advice page. 

Emergency maintenance 

If you have an emergency maintenance issue (like a serious water leak), report this to your Hall Reception as soon as possible.

If your Hall Reception is closed, call Security on 01784 443888