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Accessing wellbeing support


How to access the wellbeing services here to support you at Royal Holloway 

Drop-ins with Advisers are available each week day during term time. There may be a wait of a day or two for a further 1-2-1 appointment if this is needed as a follow up. We can offer in-person or online appointments each week day based on your preference or need.  

Please note that our university wellbeing teams are not an emergency service and are also not available 24/7.  If you require urgent or crisis support please view details of where and how to access crisis and emergency help. As a student you are also able to access Togetherall - a safe, online community where people support each other anonymously to improve mental health and wellbeing.

We encourage you to let our teams know if you are worried about your wellbeing or if you are worried about the wellbeing of another student. 

Accessing services during term time drop-ins (online and in-person)

Our advisers run confidential drop-ins between each weekday during term.  These are a mix of online (Zoom) and in-person sessions but staff will be on campus each day should you need an in-person conversation.

For online sessions please click on the link for the team you need during their available hours. You may need to wait for the previous drop in to finish but the adviser will welcome you to the drop in as soon as possible. 

Wellbeing: Disability & Neurodiversity 
  • Online: Click here to join their drop in and speak to a Disability Adviser (Monday, Friday)
  • In-person: Visit Founder's East, room 153 and speak to a Disability Adviser (Tuesday, Wednesday, Thursday). 
  • 11am - 2pm on all days.
  • Email the Disability Advisers: disability@royalholloway.ac.uk
  • Call them on 01784 414621
Wellbeing: Support & Guidance 
  • Online: Click here to join their drop in and speak to a Wellbeing Adviser (Monday, Wednesday, Friday)
  • In-person: Visit Founder's East, room 133 and speak to a Wellbeing Adviser (Tuesday, Thursday)
  • 11am - 2pm on all days.
  • Email the Wellbeing Advisers: wellbeing@royalholloway.ac.uk
  • Call them on 01784 443395
Wellbeing: Financial Advice 
  • In-person: Visit Founder’s East, room 135 (Monday - Friday; 10am - 4pm)
  • Email the Money & Funding Advisers: moneymatters@royalholloway.ac.uk
  • Call them on 01784 414633 or 276109
Wellbeing: International Advice
  • In-person: Visit Founder's East, 1st floor 132 (Monday - Friday; 10am - 4pm)
  • Email the International Advisers: internationaladvice@royalholloway.ac.uk.
  • If you would prefer to make a video appointment with an adviser then please do so here

Accessing services during breaks between term (online and in-person) 

The Wellbeing department continue to offer support in the break between terms but there are adaptations to how you can access support and we operate a slightly revised service.

  • Initial contact by teams over the break should be by email to team mailboxes - see contact details in the drop down boxes below.  
  • Emergency support options are detailed here including details of mental health crisis lines and support via online community Togetherall or Student Space run by Student Minds.
  • Wellbeing staff remain on campus so in-person meetings can be arranged each day with all of our teams where requested. Please arrange these directly with the team you need to speak with.
  • The online and in-person drop-ins pause and will re-commence on the first day of term. 

Contacting our teams (email or in person)

Community Wellbeing 

Counselling & Mental Health

Disability & Neurodiversity

Hall Life

International & Money Advice

Multifaith Chaplaincy

Wellbeing Support

Share feedback on wellbeing services 


The Directorate of Student Life (Wellbeing & Experience) values feedback on your experiences of our services. Please complete our feedback form to help us in supporting you at Royal Holloway. 

  

 

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