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Accessing wellbeing support


How to access the wellbeing services here to support you at Royal Holloway 

Drop-ins with Wellbeing Advisers, Disability Advisers, International Advisers, and Money & Funding Advisers are available each week day during term time.  There may be a wait of a day or two for a further 1-2-1 appointment. We can offer in-person or online appointments based on your preference or need.  

Please note that our university wellbeing teams are not an emergency service and are also not available 24/7.  If you require urgent or crisis support please view details of where and how to access crisis and emergency help. As a student you are also able to access Togetherall - a safe, online community where people support each other anonymously to improve mental health and wellbeing.

Term time drop in sessions (online and in-person) 

Our advisers run confidential drop-ins between each weekday during term.  These are a mix of online (Zoom) and in-person sessions. For online sessions please click on the link for the team you need during their available hours. You may need to wait for the previous drop in to finish but the adviser will welcome you to the drop in as soon as possible. For the spring term these will re-commence on Monday 9 January 2023. Outside of term time individual appointments can be booked with each team.

Wellbeing: Disability & Neurodiversity 
Wellbeing: Support & Guidance 
Wellbeing: Financial Advice 
Wellbeing: International Advice

Contact our Community co-ordinator 

Wellbeing: Community

Supporting you with living in the local community. 

Email the team at community@royalholloway.ac.uk or visit Founder's East, 1st floor, room 129. 

Contact our Counsellors

Supporting you through counselling: 

Email the Counsellors at counselling@royalholloway.ac.uk or visit Founder's East, 1st floor, room 140.

Contact our Disability Advisers 

Supporting you with your disability: 

Join a term time drop in session (see above) or email the Disability Advisers at disability@royalholloway.ac.uk

Contact our Money & Funding Advisers 

Supporting you with your finances

Email the Money & Funding Advisers at moneymatters@royalholloway.ac.uk or visit Founder's East, room 135

Contact our International Advisers

Supporting you as an international student: 

Email the International Advisers at internationaladvice@royalholloway.ac.uk or visit Founder's East, 1st floor, room 132.

Contact our Mental Health Practitioners 

Supporting you with your mental health: 

Email the Mental Health Practitioners at mentalhealth@royalholloway.ac.uk or complete our online referral form.  

Contact our Chaplains 

Supporting you with your faith and spirituality: 

Email the Chaplains at chaplaincy@royalholloway.ac.uk or visit Founder's East, 1st floor, the Chapel or Muslim Prayer room.

Contact our Wellbeing Advisers

Supporting you with wellbeing guidance: 

Join a term time drop in session (see above) or email the Wellbeing Advisers at wellbeing@royalholloway.ac.uk

 

Accessing services during breaks between term.

The Wellbeing department continue to offer support in the break between terms but there are adaptations to how you can access support and we operate a slightly revised service.

  • Initial contact by teams over the break should be by email to team mailboxes - see contact details in the drop down boxes below.  
  • Emergency support options are detailed here including details of mental health crisis lines and support via online community Togetherall or Student Space run by Student Minds.
  • Wellbeing staff remain on campus so in-person meetings can be arranged with all of our teams where requested. Please arrange these directly with the team you need to speak with.
  • The online and in-person drop-ins pause and will re-commence on the first day of term. 

Share feedback on wellbeing services 


The Wellbeing department value feedback on your experiences of our services. 

Please complete our feedback form to help us in supporting you at Royal Holloway. 

  

 

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