Coronavirus (Covid-19) update - Friday 20 March
Following the UK government's guidance today, we will be closing all of our facilities and suspending all of our services from 6.30pm today until further notice.
We are living through events that are unprecedented in our lifetime and each day the situation changes, but we will reopen the Sports Centre and resume services as soon as possible. We will be continuously monitoring the situation and government guidance and we will keep you updated through our communication channels.
Please see our FAQs below and if you have any further questions about your membership or any of the information provided, please email sportscentre@royalholloway.ac.uk.
Keep healthy, stay active and stay safe!
We recognise that the Sports Centre will be closed for a prolonged period of time and some of you will not be returning to campus for term three. If you wish to cancel your membership, please complete the form below.
Frequently asked questions
General
We are living through events that are unprecedented in our lifetime and each day the situation changes, but we will reopen the Sports Centre and resume services as soon as possible. We will be continuously monitoring the situation and government guidance and we will continue to keep you updated through our communication channels.
We will be updating our intranets and web pages regularly as changes are made. We will also post any updates onto our social media channels (@RHULSPORT).
We have suggested several home workouts from trusted and world-leading sources, ensuring there is something for all of our members, even if you are unable to come the gym during this time. Please follow the links below:
Sport England have plenty of advice about keeping active from home with illustrated guides, workout videos and apps.
Les Mills have over 100+ workouts from BodyCombat to BodyBalance that you can carry out at home. Les Mills are also offering free access to their full archive of virtual classes for 60 days if you use the code AFFILIATE60. Please note, you will be asked to enter your payment details but you will not be charged for the first 60 days.*
Marchon Athletic are offering daily home workouts on their Instagram account.
We will also be providing daily workouts each weekday around 12pm on our Instagram channel (@RHULSPORT).
*We can not be held responsible for anyone who does not cancel their subscription before their free trial expires.
Refunds
In order to claim your refund, please complete the cancellation form above and ensure your bank details are up to date on Campus Connect. Once you have done this, you can expect your refund to be deposited directly into your bank account within 20 working days.
You can log in to Campus Connect at the following web address: campus-connect.rhul.ac.uk. More information about logging into Campus Connect can be found here.
In order for us to successfully process your refund we require your bank details to be up to date on Campus Connect so that your refund can go straight into your bank account.
Once you have completed the cancellation form and ensured that your bank details are up to date on Campus Connect, your refund will be deposited directly into your bank account within 20 working days.
You will be refunded for the remainder of your membership period to the day from our closure date of Friday 20 March 2020.
From your completion of the cancellation form and updating your bank details on Campus Connect, we aim for your refund to be with you within 20 working days.
In light of the recent government guidance from Sunday 29 March stating that the UK is 'six months from normal', there is uncertainty about when we will be able to reopen and resume services. As such, we will only be offering refunds at this time.
We are unsure when the Sports Centre will reopen but we can assure you that appropriate membership types will be available to all students when we reopen the facilities.