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FREQUENTLY ASKED QUESTIONS


 

 

Travel

Can I get an Oyster Card?

Royal Holloway is registered with Transport for London for the 18+ Student Oyster photocard scheme. For more information and links to check your eligibility, and to submit an online application please click here. Please note only students resident at a London address during term-time are eligible for this concession. If you are contracted to Halls accommodation you should not apply as the campus is situated outside of the Greater London Area.

Can I park on campus and do I need a permit?

Students residing on the main campus are not permitted to bring their cars onto the campus. Limited parking is available and the highest priority is given to students who live outside of a 1.5 mile radius of the College.

To obtain a permit you need to go to the Student Services Centre in the Davison Building during enrolment week or the Security Office in Founder’s East (room FE48) throughout the rest of the year. You will need to present:

  • a valid driving license (provisional driving licenses are not acceptable)
  • vehicle registration document (accompanied by a letter of authorisation to drive the vehicle if in a different name from the applicant)
  • a valid certificate of insurance
  • proof of student identity and term-time address.

 

Enrolment

Will I get a confirmation email after I’ve completed the different steps of enrolment?

We don't send out emails to confirm you have completed enrolment. However, to help you keep track of which enrolment steps you have completed, and those which are yet to happen, you'll be able to view your enrolment checklist through Campus Connect (see the Enrolment tab) from Monday 9 September 2019 onwards.

Can you confirm my status as a student?

On occasion you may be asked to provide confirmation of your status as a student (e.g. for council tax purposes or opening a bank account). Provided you have completed College enrolment (Online Sign-up, tuition fee payment and Identity Check), you will be able to download a Student Status Certificate from Campus Connect.

For further details about the Student Status Certificate, please click here.

 

My course

Can I change my degree programme?

To request to change your programme of study once the academic year has started on 23 September 2019 you will need to go to the administrative office of the department you wish to join to pick up a Change of Degree form. Click here to view an overview of the process.

To find out whether you can change your degree programme prior to the start of the academic year, please contact the Admissions team in the first instance quoting your Royal Holloway student ID number and the name of the course you wish to change to.

Can I speak to a current student from the same department? 

To speak to a fellow student in your deparmtment you can get in touch with a Peer Guide. Find out more. 

 

International Students

How can I extend my visa in the UK?

The International Student Support Office is available to assist students with visa applications. Please click here for more information.

How can I register with the police?

International students may need to register with the Police for the period they will be living in the UK. Please check your visa to see if this requirement is relevant to you. To access details of when the Police will be at the College and how to make an appointment please click here.

 

Health

How can I register with the GP surgery?

For full details on registration with the College’s on-site Health Centre and information on the documents you will be required to bring with you please check our GP surgery web page.

 

Halls accommodation

When can I move in to my accommodation on campus?

If you have accepted an offer of accommodation in Halls for 2019/20 you will be able to move into your room on either 21 or 22 September. To check which date applies to you please log into the Online Accommodation System, select the ‘Review Offer’ link and check the allocation dates under ‘Your Accommodation’ which confirms the overall start date of your contract: this will be the date you’ll be able to move in to your room.

In late August/early September we will email you an invitation to complete a couple of online modules that will provide useful information for moving into Halls along with confirmation of your room details and the opportunity to select a timed arrival slot for the day you are due to move in.

When do I have to pay for my campus accommodation?

Accommodation fees are payable in termly instalments with the first term’s fees due by Friday 4 October 2019. For details of all your accommodation payment deadlines please log into the Online Accommodation System, select the ‘Review Offer’ link and check the Payments information section.

Online payment via the epay system is the recommended method. Click here for information on how to pay via epay, and for details of the other payment methods available.

 

 

Fees and funding

When will I get my student loan?

Your student loan payment will be released once we have advised the Student Loans Company (SLC) that you have completed your enrolment for the current academic year (known as ‘Confirming Attendance’). The College will do this automatically once we have received your electronic file from the SLC and you are regarded as fully enrolled. It is not necessary to present a Student Finance England Entitlement letter or Payment Schedule letter to us to receive your student loan.

To be fully enrolled you will need to have:

  • completed Online Sign-up
  • completed your Identity Check (new students only)
  • provided proof of an agreed loan for fees, or
  • paid the full amount of any tuition fee liability you have for 2019/20 or the minimum instalment (50% of tuition fees if the amount is over £2,000) due at the start of the 2019/20 academic year.

And, to be eligible to have your attendance confirmed to the SLC we also need to have:

  • received your tuition fee and/or loan information from the SLC, i.e. confirmation that your SLC/SFE application has been fully processed and that your loan should be available for payment. Please note confirming attendance before this step will not result in your loan being paid more quickly.

Once we have confirmed your attendance, your maintenance loan will be paid to the bank account details you provided to the SLC on the first day of term or 48-72 hours after your attendance is confirmed, whichever is later.

When will I find out whether or not I've got a bursary?

Students eligible for non-competitive bursaries and scholarships will receive an email in October confirming their eligibility and providing further information. If you believe you are eligible but have not heard anything by the beginning of November please contact the Bursaries team quoting your Royal Holloway student ID number and your Student Finance England Customer Reference Number.

 

My email account

I’m having trouble accessing my Royal Holloway email account. Help!

To be able to access your College account for the first time you will need to change the password we emailed you; click here for information on how to change your password. Once you’ve changed your password, remember to enter your username as per the instructions available online.